CMS IT Services provides reliable, robust, and secure IT infrastructure services including management of infrastructure, products, IT support, system integration, and information security. With over 300 employees across 50 locations in India and 37 years of experience, CMS focuses on helping customers manage their IT operations reliably through transformation themes to achieve sustained leadership. CMS delivers its services through ITIL-based frameworks with best-in-class partnerships and a global reach to provide scalable and high-quality support.

1. CMS IT Services
Reliable, Robust & Secure IT Services
Date: July 2014
Confidential, 2014

2. Agenda
1 About CMS IT Service
2 Vision & Focus
3 Service Offerings
4 Service Delivery Framework
5 Best-in-Class Partnerships
6 Value Proposition & Strengths

3. About CMS IT Services
Portfolio CompanyA
300+
5000
220+
Customers
Employees
Locations in India
37 Years of Service
Best Predictive Support
ISO Process Rigor & Certifications

4. Vision & Focus
Our VISION is to provide
customers the ability to
Manage IT Operations
Reliably & take on disruptive
themes to achieve sustained
leadership in their markets.
Our FOCUS is to Run
Robust Enterprise IT
Environments Efficiently &
Securely leveraging
Transformation themes for
improved business SLA’s.

5. Service Offerings
Reliable, Robust, Secure
Infrastructure
Management Services
Product Support Services
IT Support Services
System Integration
CMS Institute

6. Infrastructure Management Services
Reliable, Robust, Secure
Facilities Management / Datacenter Operations Management / AMC Support
Asset Lifecycle Management ITIL based Service Desk Management Vendor Management
Enterprise Systems Monitoring / Application Performance Management
Desktop
Management
Mobile Device
Management
Network
Management
Server
Management
Database
Management
Storage
Management
Virtualization
Management
Application
Management
Directory
Messaging
Collaboration
Win7/8 Migrations Oracle
MS SQL Server
Upgrades / Migration
Cabling
LAN / WAN
Wireless
Security Appliance
Mobile Phones
Tablets / Pads
Backup/Recovery
Deliverables / Solution Based Approach

7. Product Support Services
Product
Support
Services
Centralized
Technical
Service desk
Field
Management
Service
End User
Computing
Network
Services
Enterprise
Services Storage &
Tape Library
Printer
Services
Advanced
Repairs
Product Life
Cycle
Support
Infrastructure Commissioning Availability Services Assisted Services
Reliable, Robust, Secure
Onsite On Call Remote

8. IT Support Services
Reliable, Robust, Secure
Facilities Management / Datacenter Operations Management
Efficient People Supply Chain Management
End User Support
Services
Data Center
Management
Offerings
Windows
7/8
Migrations
Special
Project
Rollouts
Mobile Device SupportNetwork AdministrationHelpdesk Management
Asset Management
Email Management
Antivirus Management
Vendor Management
Security Support
Server Support
Application/SAP Support
Database Administration
DCO-IT & Non IT Support
Database Support
Security Support
Voice Support
Video Conferencing &
Equipment Support
ITSS Staff Augmentation Services

9. System Integration Services
Reliable, Robust, Secure
Cloud Lifecycle Enablement Services
System Integration Provisioning Migration Charge Back / Billing
Enterprise Management Solutions
Consulting Implementation Business Services Mgmt Performance Reporting
Storage Management
Integration Virtualization Optimization Performance Mgmt
Program Management & Governance

10. Mobility Lifecycle Services
Device
Readiness
Application
Deployment
Application
Management
Device
Monitoring &
Management
Hardware
Management
Integrated SLA’s Across Devices
Process-based Service Management
24x7 Service Support
Complete Device Lifecycle Support
Anytime-Anywhere Support
Automation Framework

11. Information Security Services
Security Consulting & Implementation
Managed Security Services
Product Implementation & Support
Risk and Compliance Management
Security Staffing
Security Solutions & Device Management
Security Monitoring (SOC) & Response
Malware Management
Vulnerability Assessment & Penetration Testing
Process Testing & Management
Design Implement Manage Monitor Assess

12. Service Delivery Framework
Hardware Support
Infrastructure/ Applications Monitoring & Management
Requirements Analysis
ProgramGovernance
QualityManagement
ITIL Based Service Management
Centralized Service Desk Asset Lifecycle Management Vendor Management
Consulting Implementation Deployment / Roll-out
Offshore Delivery Model Onsite Delivery Model Onsite / Offshore Delivery Model

13. Partial List of Partnerships

14. Partial Client List
The Best Work With Us

15. Value Proposition
Secure
Vision
Agility
Reliable Robust
Experience Services Width
Scalability
Reach
Quality
Processes
Automation

16. Thank You
Reliable, Robust, Secure IT Infrastructure Services