Hear from industry experts and analyst's on the latest thinking around how contact centres need to adapt to maintain a competitive edge in today's multi-channel environment and how best to leverage technology to get the most from your contact centre agents.

1. INDUSTRY GUIDE...
MyCustomer Contact Centre Guide
Industry Guide sponsored by Business Systems (UK) Ltd
W. www.businesssystemsuk.com
@BSLHQ

2. Covering a range of topics including:
- Gamification
- Speech Analytics
- Voice Biometrics
W. www.businesssystemsuk.com
@BSLHQ

3. Hear from industry experts and
analyst's on the latest thinking
around how contact centres need
to adapt to maintain a competitive
edge in today's multi-channel
environment
W. www.businesssystemsuk.com
@BSLHQ

4. INDUSTRY GUIDE – MyCustomer Contact Centre Guide
MyCustomer Contact Centre Guide
Industry Guide sponsored by Business Systems (UK) Ltd
Available for download on our website >
Sponsored by Business Systems and covering a range of
topics including:
- Gamification
- Speech analytics
- Voice biometrics
- How to create a contact centre strategy
This guide is ideal for contact centre managers and stakeholders seeking to
revitalise their contact centre programme.
Hear from industry experts and analyst's on the latest thinking around how
contact centres need to adapt to maintain a competitive edge in today's
multi-channel environment and how best to leverage technology to get the
most from your contact centre agents.
-Content Covers: (Short on time? Click on the below topics – the team at Business Systems have created have
created a series of blog articles with each one covering the highlights of each chapter.)
- The changing contact centre – and what you can do about it
- How to create a contact centre strategy
- Cloud-based contact centres - pros, cons and practical advice
- To outsource or not to outsource?
- Keeping your contact centre at the cutting edge of technology
- Rethinking contact centre metrics
- How to power up your staff with gamification
- How to tackle staff attrition with recruitment
- How to build contact centre staff training programme
White paper commissioned by Business Systems UK Ltd.
For more information please email
marketing@businesssystemsuk.com or call 0800 458 2988.
W. www.businesssystemsuk.com
@BSLHQ