Functions that support core capabilities of a business to deliver to customer’s expectations in a timely and cost efficient manner like Procurement, Supply Chain Management, Human Resources and Customer Service can significantly improve their efficiencies and effectiveness leveraging analytics. Our solutions can help human resources function to improve employee engagement and drive retention, while working with procurement leaders to foresee and simulate impact of commodity prices to better manage overall procurement spend. Our capabilities to analyze unstructured data allows us to help customer service teams, better understand customer needs and redesign processes to improve experience. Our forecasting capabilities can create value for supply chain managers, by better understanding demand and create replenishment strategies to increase turns. To know more visit: http://www.bridgei2i.com/operations-planning.html

1. Operations Planning Services –
BRIDGEi2i Analytics Solutions
http://www.bridgei2i.com/analytics-solutions/
enquiries@bridgei2i.com
March 2012
@ 2012 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved

2. Operations planning
Business context
Various challenges in business operations impact profitability
Procurement Spend
Human Resource
Commodities getting
expensive & volatile Customer Service
Increased attrition &
Planned vs. actual spend absenteeism
delta Increase in cost of
Decreased employee servicing
Risk of suppliers not productivity
delivering Underutilization of
Decrease in employee capacity
satisfaction
Declining service quality
Decrease in service
satisfaction
Analytics can help increase operations efficiency and effectiveness

3. Operations planning
Information, insights, impact
Commodity Business
Contract Employee Call center Web support
/ category performance
Information spend
data data
data
data data
Procurement
optimization Human Resource Customer
(Direct & Analytics Service planning
Indirect spend)
• Spend analytics • Targeted recruitment • Capacity planning & scheduling
Insights • Commodity price hedging • Performance enhancement • Service quality management
• Supplier risk analysis drivers analysis • Service cost optimization
• Rewards planning • Returns & warranty analysis
• Retention enhancement
Increase effectiveness Cost reduction
• Increased returns on investment • Spend reduction
Impact • Increase employee & customer • Better resource utilization
productivity & satisfaction

4. THANK YOU
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