Overcoming Objections by the Bad Sales Manager

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Sometimes a sale won't come easy. Sometimes potential clients put up a brick wall. They have an objection to everything you say. In times like these, you had better know what to do.

Business Education

Overcoming Objections
By
The Bad Sales Manager
@BadSalesManager www.BadSalesManager.com

Step 1: Listen
@BadSalesManager www.BadSalesManager.com

Listen
• Stop talking long enough for the customer to
articulate his concerns
@BadSalesManager www.BadSalesManager.com

Listen
• Stop talking long enough for the customer to
articulate his concerns
• Use active listening phrases:
@BadSalesManager www.BadSalesManager.com

Listen
• Stop talking long enough for the customer to
articulate his concerns
• Use active listening phrases:
– “I can appreciate why you feel that way.”
@BadSalesManager www.BadSalesManager.com

Step 2: Call Me
@BadSalesManager www.BadSalesManager.com

Call Me
• Place the customer on hold
@BadSalesManager www.BadSalesManager.com

Call Me
• Place the customer on hold
• Patch me in to the call
@BadSalesManager www.BadSalesManager.com

Call Me
• Place the customer on hold
• Patch me in to the call
• Hang up
@BadSalesManager www.BadSalesManager.com

Step 3: Get Out of the Way
@BadSalesManager www.BadSalesManager.com

Get Out of the Way
• Stay productive while I handle the sale:
@BadSalesManager www.BadSalesManager.com

Get Out of the Way
• Stay productive while I handle the sale:
– Organize your desk
@BadSalesManager www.BadSalesManager.com

Get Out of the Way
• Stay productive while I handle the sale:
– Organize your desk
– Clean the kitchen
@BadSalesManager www.BadSalesManager.com

Get Out of the Way
• Stay productive while I handle the sale:
– Organize your desk
– Clean the kitchen
– Alphabetize things
@BadSalesManager www.BadSalesManager.com

Thank You
@BadSalesManager www.BadSalesManager.com

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Overcoming Objections by the Bad Sales Manager

1. Overcoming Objections By The Bad Sales Manager @BadSalesManager www.BadSalesManager.com

2. Step 1: Listen @BadSalesManager www.BadSalesManager.com

3. Listen • Stop talking long enough for the customer to articulate his concerns @BadSalesManager www.BadSalesManager.com

4. Listen • Stop talking long enough for the customer to articulate his concerns • Use active listening phrases: @BadSalesManager www.BadSalesManager.com

5. Listen • Stop talking long enough for the customer to articulate his concerns • Use active listening phrases: – “I can appreciate why you feel that way.” @BadSalesManager www.BadSalesManager.com

6. Listen • Stop talking long enough for the customer to articulate his concerns • Use active listening phrases: – “I can appreciate why you feel that way.” – “Please, tell me more.” @BadSalesManager www.BadSalesManager.com

7. Listen • Stop talking long enough for the customer to articulate his concerns • Use active listening phrases: – “I can appreciate why you feel that way.” – “Please, tell me more.” – “Uh huh” @BadSalesManager www.BadSalesManager.com

8. Step 2: Call Me @BadSalesManager www.BadSalesManager.com

9. Call Me • Place the customer on hold @BadSalesManager www.BadSalesManager.com

10. Call Me • Place the customer on hold • Patch me in to the call @BadSalesManager www.BadSalesManager.com

11. Call Me • Place the customer on hold • Patch me in to the call • Hang up @BadSalesManager www.BadSalesManager.com

12. Step 3: Get Out of the Way @BadSalesManager www.BadSalesManager.com

13. Get Out of the Way • Stay productive while I handle the sale: @BadSalesManager www.BadSalesManager.com

14. Get Out of the Way • Stay productive while I handle the sale: – Organize your desk @BadSalesManager www.BadSalesManager.com

15. Get Out of the Way • Stay productive while I handle the sale: – Organize your desk – Clean the kitchen @BadSalesManager www.BadSalesManager.com

16. Get Out of the Way • Stay productive while I handle the sale: – Organize your desk – Clean the kitchen – Alphabetize things @BadSalesManager www.BadSalesManager.com

17. Thank You @BadSalesManager www.BadSalesManager.com

Overcoming Objections by the Bad Sales Manager

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