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BSI how standards can help the public sector

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How standards can lower the cost of delivering first class public services.

How standards can lower the cost of delivering first class public services.

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  • 1. Closing the gap How standards can lower the cost of delivering first class public services www.bsigroup.com/publicsector raising standards worldwide ™
  • 2. Closing the gap How standards can lower the cost of delivering first class public services The delivery of first class services to the public is becoming harder. Public sector budgets are being cut, even while the impact of the downturn continues to hit revenues and increases the demand on resources. The difference between what communities need and the money to pay for it is set to grow. Public servants face the challenge of narrowing that gap. One solution is through the use of nationally recognized standards. How can standards make a difference? Standards are published documents, written by experts, which set out the optimum approach to delivering goods and services. As such they provide a short-cut to excellence in service delivery and a direct route to cost saving. There are some 27,000 current published standards This document offers a snapshot of how the (only a few of which can be mentioned here). They public sector can use standards to: cover virtually every area of human activity. ✔ save money ✔ support and drive policy ✔ embed efficiency ✔ reduce risk ✔ ensure compliance ✔ side-step expensive consultants fees ✔ provide instant off-the-shelf solutions ✔ uphold public confidence ✔ ensure the delivery of best value to service users. Find out how standards can help deliver first class public services Contact us: To talk to a BSI representative please call us on 020 8996 9001 or email cservices@bsigroup.com To search the full standards catalogue visit http://shop.bsigroup.com Sign up to the BSI Public Sector newsletter for the latest information www.bsigroup.com/newsletters
  • 3. 64 % “All confidential data remains totally secure and customers also need to feel confident that any data or file sent across to them by email will not be contaminated with a virus. It is critical that our database and information is protected at all times or we could seriously damage our reputation.” Mark Buggy, IT Security Manager, NHS Purchasing and Supply Agency on certification to ISO/IEC 27001 of UK Fire & Rescue Services are BSI Members “We put a high priority on delivering our 86 % services to the community, whatever the circumstances. Whether it’s severe weather, flu pandemic, even floods and fires or something as small as local blackout or water shortage, it is vital we maintain those services on which customers rely. We continuously strive to improve our business continuity arrangements, and quickly saw that BS 25999… could drive our arrangements to the level of an internationally recognized standard.” of Local Authorities Alan Jones, Deputy Head of Emergency Management & BCM are BSI Members Programme Manager, West Sussex County Council “By providing mediated access to the 12 % complete collection of British Standards via the library service website, Hampshire Library and Information Service is able to promote best business practice in all areas from computer management to the provision of safety glass. Our customers are frequently amazed at the range of timely and accurate information available via a few clicks of the mouse, regardless of of UK Police Services where they live, work or study.” are BSI Members Helen Brewer, Business Information Services Manager, Hampshire Library and Information Service 26 % “Since the initial introduction of BS OHSAS 18001 during 2001, the authority has seen a 38 per cent decrease in the number of working days lost through industrial injury. This trend is helped by the increased awareness of health and safety in the workplace and the efforts by services to improve their health and safety performance.” David Marshall, Head of Personnel Services, of NHS Trusts are Renfrewshire Council BSI Members
  • 4. About BSI BSI is a global independent business services organization that inspires confidence and delivers assurance to over 80,000 customers with standards-based solutions. Originating as the world’s first national standards body, BSI has over 2,500 staff operating in over 147 countries through more than 50 global offices. BSI’s key offerings are: • The development and sale of private, national and international • Certification of high-risk, complex medical devices standards and supporting information that promote and share • Performance management software solutions best practice • Supply chain security solutions which identity and mitigate • Second and third-party management systems assessment and risks in supply chains certification in all critical areas of management disciplines • Training services in support of standards implementation • Testing and certification of services and products for Kitemark and and business best practice. CE marking to UK, European and international standards. BSI is a Notified Body for 15 New Approach EU Directives. For further information please visit www.bsigroup.com/standards 04/10 BSI Group Headquarters 389 Chiswick High Road London W4 4AL UK FSC LOGO Tel +44 (0)20 8996 9001 Fax +44 (0)20 8996 7001 Printed responsibly on FSC material under chain of custody conditions by an FSC certified www.bsigroup.com printer. Please recycle after use. © BSI copyright raising standards worldwide ™