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The Top Ten Standards that matter to consumers - BSI Consumer & Public Interest Network
What are standards?
Standards are published documents that help to make products and services safe,
effective and efficient. They are written through a formal process involving wide consultation with relevant bodies – including consumer representatives – and come in the form of methods of test, guides, codes of practice, terminologies or specifications.
Standards are not the same as legislation. Their use is voluntary but they can and
often do provide the detail to underpin legislation. Standards also often support certification schemes, such as the well known Kitemark®.
Why standards matter to consumers
Standards matter to consumers because they help to protect them, and to ensure that consumers are given enough information to make informed choices.
Standards raise levels of quality, safety, reliability, interoperability and efficiency.
How consumers play their part in standards
Consumers are important to BSI (which is the National Standards Body) and to the UK Government. Both actively support consumer and public interest involvement in the standards making process to ensure their views are properly taken into account. This function is performed by representatives of the Consumer & Public Interest Network, who are supported by a small team in the Consumer & Public Interest Unit (CPIU) at BSI headquarters in Chiswick, London. This brochure has been prepared by the CPIU.