SLA Presentation for business communication

1. SLA ImprovementSLA Improvement
Ashley Nichols
Senior Sales Support Representative
April, 2015

2. 2
OverviewOverviewOverviewOverview

3. 3
IntroductionIntroductionIntroductionIntroduction

4. 4
The OpportunityThe OpportunityThe OpportunityThe Opportunity

5. 5
Promot
ers –
Detract
ors =
Octo
ber 2014
SES NPS
A
pril
2014
S
ES
NPS
Logistic
s SWAT
63% - 15% = 48% 7
0%
Credit 50% - 18% = 32% 3
2%
Product
Marketing –
Systems &
Peripherals
38% - 26% = 12% 1
9%
Purchasi
ng – Profit
37% - 27% = 10% N
A
NPS
Score - Sales
61% - 15% = 46% N
A
Current SituationCurrent SituationCurrent SituationCurrent Situation

6. 6
Key Success FactorsKey Success FactorsKey Success FactorsKey Success Factors

7. 7
Analysis of AlternativesAnalysis of AlternativesAnalysis of AlternativesAnalysis of Alternatives

8. 8
Strategic OptionsStrategic OptionsStrategic OptionsStrategic Options

9. 9
BenefitsBenefitsBenefitsBenefits

10. 10
RisksRisksRisksRisks

11. 11
Final RecommendationFinal RecommendationFinal RecommendationFinal Recommendation

12. 12
You Can Make a DifferenceYou Can Make a DifferenceYou Can Make a DifferenceYou Can Make a Difference

13. 13
Slideshare.netSlideshare.netSlideshare.netSlideshare.net

14. The Difference In Distribution