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CLOUD VOICE PLATFORM
D ATA S H E E T

Single-source hosted solution enables rapid and profitable
deployment of next generation voice services
Alianza’s Cloud Voice Platform is an integrated and turnkey approach that allows service
providers to significantly reduce the time, capital and human resources required to
deliver Voice over IP (VoIP) services.

Key Features
•	 Cloud-based
•	 Carrier grade 	

CLOUD-BASED OUTSOURCING

•	 SaaS model 	

The comprehensive wholesale voice solution is powered by a core platform that provides
all the components required to deliver and monetize voice services. From wholesale carrier
services up to the end-user feature servers, Alianza hosts and manages the entire solution,
allowing service providers to outsource VoIP to the cloud instead of building and running
a network.

•	 Comprehensive 	
end-user features

Cloud Voice Platform features comprehensive back-office integration and management
tools that enable automation of administration and provisioning. This significantly reduces
time and costs related to customer care and support.

•	 Extensive API
•	 Integrated administrative
portal 	

Benefits

Alianza’s cloud-based approach delivers VoIP services using a Software as a Service (SaaS)
model that eliminates capital expenses and reduces risks for VoIP deployment and
product innovation decisions.

•	 Lower total cost 	
of ownership

RELIABLE AND SCALABLE

•	 Reduce risk

Built with PSTN replacement in mind, Alianza’s cloud solution is reliable and scalable
to millions of subscribers. It is optimized for delivering high quality, carrier-class and
regulatory compliant communications solutions.

•	 Strategic focus

ANY NETWORK, ANY DEVICE
Service providers who are powered by Alianza are able to deploy a broad range of
mobile and fixed voice services, over any broadband access networks, using any
standards-compliant device. Alianza has certified over 60 devices from leading
vendors as part of the Accelerate Voice™ Ecosystem.

FEATURE RICH
All product and subscriber control is in the hands of the service provider. With a feature-rich
platform, service providers define the voice services they want to sell to business, residential
and mobile subscribers.

www.alianza.com

•	 Eliminate CAPEX

•	 Accelerate time to market
•	 Streamline operations
CLOUD VOICE PLATFORM
CLOUD VOICE PLATFORM

ARCHITECTURE
The Alianza Cloud Voice Platform consolidates and integrates 10-15 functional elements required to deliver voice services.
The horizontal integration results in a single management interface to manage, provision and troubleshoot voice services.
This single view helps drive down operational costs, facilitates scalability and accelerates problem resolution. Using
flexible Application Programming Interface (API) and web-based management portals, service providers can simplify
management and cost-effectively scale their voice business. Leveraging open standards, Alianza’s Cloud Voice Platform
supports a broad device, back-office and carrier services ecosystem.

Services

Residential

Management

Business

Mobile

OTT

End-User

API

Logic Layer

Administrator

Data Feeds

..

..
.. ..

Core Platform

Session
Border
Controller

Carrier
Interface

Session
Management

Feature
Server

Billing
Support
System

Device
Provisioning

Core Platform – Alianza hosts and manages all the elements to deliver voice services. The complete technology package,
includes signaling, media, service logic, billing, provisioning and carrier services.
Logic Layer – Alianza’s Logic Layer binds all the pieces of the Core Platform together and enables the platform to be
managed as a single integrated system rather than as individual point solutions. The Alianza API enables service providers
to integrate the management functionality into their proprietary web portals or back office systems. Interactions with
Alianza’s API are based on industry-accepted standards and secure protocols. Data Feeds integrate billing data and other
report transfers between Alianza’s platform and the service provider’s invoicing, CRM and operational support systems.
Web Access – Leveraging the Logic Layer, Alianza provides web-based management portals for the service provider’s
operational staff and end-users.
Services – Alianza’s rich set of end-user features and calling plans can be packaged in multiple ways to create residential,
business and mobile services.

www.alianza.com
CLOUD VOICE PLATFORM
CLOUD VOICE PLATFORM

CORE PLATFORM COMPONENTS
Alianza hosts and manages all the functional and network elements required to deliver a complete voice service to
subscribers. The Alianza core platform is standards-based, including support of Session Initiation Protocol (SIP) and IP
Multimedia Subsystem (IMS) specifications and common voice codecs. Leveraging the Logic Layer, there is a single, unified
management system to configure, change and operate all these elements, which significantly streamlines voice services
operations. The six major components of the core platform include:

Session
Border
Controller

Session Management – Alianza’s
..
core softswitch functionality handles
.. ..
device registration, call routing, and
Session
Carrier
Feature
Billing
Device
setup and teardown for on-net and Session
Border
Interface Provisioning
Management
Server
Support
off-net calls.
Controller
System

Billing
Carrier
Support
Interface
System

..

..

..
.. ..

..
.. ..

..

..

Session Border Controller – Analyzes and
..
modifies VoIP signaling and media flows
.. ..
to ensure interoperability, security and
Carrier
Session
Feature
Session
control across IP network boundaries.
Interface
Management
Server
Border
The SBC protects the Alianza voiceController
core
from external attacks and overloads.
The SBC also provides NAT traversal
and secure pinholes that enable VoIP
delivery when end-user devices are
located behind a firewall or use private
IP address spaces.

Carrier
Interface

Session
Management

..

..
.. ..

Feature
Session
Server
Border
Controller

Billing
Carrier
Support
Interface
System

Billing Support System – Enables service
providers to define rates, billing cycles and
charges associated with the voice services
Device
Session
Feature
Billing
they create for end-users. Alianza’s billing
Provisioning
Management
Server
Support
support system also rates individual System
call
detail records (CDRs) and tracks monthly
recurring charges, nonrecurring charges
and other transactions. These transactions
are calculated in real-time and compiled
into reports available to both end-users
and service provider staff.

Feature
Server

Device
Provisioning

Carrier Interface – Software and API set that
manages PSTN origination and termination
for domestic and international traffic. This
Device
Session
Feature
Billing
Device
interface facilitates and automates number
Provisioning
Management
Server
Support
Provisioning
inventory management, numberSystem
portability,
and compliance with emergency services
and lawful intercept. With multiple carrier
connections, Alianza helps minimize cost
with least-cost routing and improve quality
with failover routing. The Carrier Interface
includes real-time monitoring and alerts
for fraud activity.

Feature Server – The application server
that runs the service logic for processing
and managing end-user features. The Alianza
Billing
Device
Feature Server also includes the media
Support
Provisioning
server to play and process prompts,
System
tones and announcements and provides
a complete voice mail system.

Device Provisioning – Facilitates the auto-provisioning of CPE. Once devices are successfully
installed, future configuration changes such as
scheduled updates or upgrades are automatically
performed by Alianza without any intervention
from the end-user or service provider staff.

Alianza’s Cloud Voice Platform transforms communications delivery so that service providers can thrive with superior
economics and functionality. It replaces the need to build and run a voice network, while enabling service providers to
offer and profit from voice services.

www.alianza.com
CLOUD VOICE PLATFORM

CLOUD VOICE PLATFORM FEATURES AND SPECIFICATIONS
STANDARDS

FEATURE SERVER

SIP

Voice Application Server

REST

Media Server

SOAP

Voicemail Server

HTTP
XML

CARRIER INTERFACE

G.711

Telephone Inventory Management – Local, Virtual, Toll-Free

G.729

Number Portability Management
CALEA Support

LANGUAGE SUPPORT

E911 Support

English

Least-Cost Routing

French

Call Redundancy and Failover

Spanish

Fraud Monitoring
Integration with Wholesale Carrier Services

SOLUTIONS
Residential VoIP

BILLING INTERFACE

Hosted Business VoIP

Real-Time Call Rating

SIP Trunking

Call Detail Record Reporting

Over-the-top/voice over WiFi

Calling Plan Management – Metered, Unlimited

Fixed VoLTE

Customizable Rate Tables
Customizable Monthly Recurring Charges

SUPPORT AND SERVICE AVAILABILITY

Customizable Non-Recurring Charges

Geographically Redundant and Highly Resilient Data Centers

Account Status Management

Highly Available and Redundant Network Elements and Servers

Authorization Status Management

Redundant Internet and Carrier Connections

Billing Data Feed Management

24 x7 x 365 Monitoring from Alianza NOC
Level 3 Technical Support Escalation

SERVICE PROVIDER MANAGEMENT

Scalable to Millions of Subscribers

Unified Administrative Web Portal
User Rights Management

SESSION BORDER CONTROLLER

Real-Time Reports

NAT Traversal

API for Back-office Integration

Topology Hiding

Software Development Kit (SDK)

Overload and DoS Attack Prevention
SIP Normalization

END-USER MANAGEMENT

SIP Interconnect/Peering

End-User Web Portal
Custom Branding

SOFTSWITCH
Call Authentication

DEVICE PROVISIONING

Call Processing & Routing

Auto-Provisioning of CPE

Call Progress Tones

Regular/Automated Device Updates

www.alianza.com
© Alianza 2013. Alianza and associated logo is a trademark of Alianza, Inc. Other names may be trademarks of their respective owners. The content in this document is for informational purposes only and is subject to
change by Alianza without notice. Alianza assumes no liability resulting from technical or editorial errors or omissions, or for any damages resulting from the use of this information. 10/2013

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Alianza cloud voice platform data sheet

  • 1. CLOUD VOICE PLATFORM D ATA S H E E T Single-source hosted solution enables rapid and profitable deployment of next generation voice services Alianza’s Cloud Voice Platform is an integrated and turnkey approach that allows service providers to significantly reduce the time, capital and human resources required to deliver Voice over IP (VoIP) services. Key Features • Cloud-based • Carrier grade CLOUD-BASED OUTSOURCING • SaaS model The comprehensive wholesale voice solution is powered by a core platform that provides all the components required to deliver and monetize voice services. From wholesale carrier services up to the end-user feature servers, Alianza hosts and manages the entire solution, allowing service providers to outsource VoIP to the cloud instead of building and running a network. • Comprehensive end-user features Cloud Voice Platform features comprehensive back-office integration and management tools that enable automation of administration and provisioning. This significantly reduces time and costs related to customer care and support. • Extensive API • Integrated administrative portal Benefits Alianza’s cloud-based approach delivers VoIP services using a Software as a Service (SaaS) model that eliminates capital expenses and reduces risks for VoIP deployment and product innovation decisions. • Lower total cost of ownership RELIABLE AND SCALABLE • Reduce risk Built with PSTN replacement in mind, Alianza’s cloud solution is reliable and scalable to millions of subscribers. It is optimized for delivering high quality, carrier-class and regulatory compliant communications solutions. • Strategic focus ANY NETWORK, ANY DEVICE Service providers who are powered by Alianza are able to deploy a broad range of mobile and fixed voice services, over any broadband access networks, using any standards-compliant device. Alianza has certified over 60 devices from leading vendors as part of the Accelerate Voice™ Ecosystem. FEATURE RICH All product and subscriber control is in the hands of the service provider. With a feature-rich platform, service providers define the voice services they want to sell to business, residential and mobile subscribers. www.alianza.com • Eliminate CAPEX • Accelerate time to market • Streamline operations
  • 2. CLOUD VOICE PLATFORM CLOUD VOICE PLATFORM ARCHITECTURE The Alianza Cloud Voice Platform consolidates and integrates 10-15 functional elements required to deliver voice services. The horizontal integration results in a single management interface to manage, provision and troubleshoot voice services. This single view helps drive down operational costs, facilitates scalability and accelerates problem resolution. Using flexible Application Programming Interface (API) and web-based management portals, service providers can simplify management and cost-effectively scale their voice business. Leveraging open standards, Alianza’s Cloud Voice Platform supports a broad device, back-office and carrier services ecosystem. Services Residential Management Business Mobile OTT End-User API Logic Layer Administrator Data Feeds .. .. .. .. Core Platform Session Border Controller Carrier Interface Session Management Feature Server Billing Support System Device Provisioning Core Platform – Alianza hosts and manages all the elements to deliver voice services. The complete technology package, includes signaling, media, service logic, billing, provisioning and carrier services. Logic Layer – Alianza’s Logic Layer binds all the pieces of the Core Platform together and enables the platform to be managed as a single integrated system rather than as individual point solutions. The Alianza API enables service providers to integrate the management functionality into their proprietary web portals or back office systems. Interactions with Alianza’s API are based on industry-accepted standards and secure protocols. Data Feeds integrate billing data and other report transfers between Alianza’s platform and the service provider’s invoicing, CRM and operational support systems. Web Access – Leveraging the Logic Layer, Alianza provides web-based management portals for the service provider’s operational staff and end-users. Services – Alianza’s rich set of end-user features and calling plans can be packaged in multiple ways to create residential, business and mobile services. www.alianza.com
  • 3. CLOUD VOICE PLATFORM CLOUD VOICE PLATFORM CORE PLATFORM COMPONENTS Alianza hosts and manages all the functional and network elements required to deliver a complete voice service to subscribers. The Alianza core platform is standards-based, including support of Session Initiation Protocol (SIP) and IP Multimedia Subsystem (IMS) specifications and common voice codecs. Leveraging the Logic Layer, there is a single, unified management system to configure, change and operate all these elements, which significantly streamlines voice services operations. The six major components of the core platform include: Session Border Controller Session Management – Alianza’s .. core softswitch functionality handles .. .. device registration, call routing, and Session Carrier Feature Billing Device setup and teardown for on-net and Session Border Interface Provisioning Management Server Support off-net calls. Controller System Billing Carrier Support Interface System .. .. .. .. .. .. .. .. .. .. Session Border Controller – Analyzes and .. modifies VoIP signaling and media flows .. .. to ensure interoperability, security and Carrier Session Feature Session control across IP network boundaries. Interface Management Server Border The SBC protects the Alianza voiceController core from external attacks and overloads. The SBC also provides NAT traversal and secure pinholes that enable VoIP delivery when end-user devices are located behind a firewall or use private IP address spaces. Carrier Interface Session Management .. .. .. .. Feature Session Server Border Controller Billing Carrier Support Interface System Billing Support System – Enables service providers to define rates, billing cycles and charges associated with the voice services Device Session Feature Billing they create for end-users. Alianza’s billing Provisioning Management Server Support support system also rates individual System call detail records (CDRs) and tracks monthly recurring charges, nonrecurring charges and other transactions. These transactions are calculated in real-time and compiled into reports available to both end-users and service provider staff. Feature Server Device Provisioning Carrier Interface – Software and API set that manages PSTN origination and termination for domestic and international traffic. This Device Session Feature Billing Device interface facilitates and automates number Provisioning Management Server Support Provisioning inventory management, numberSystem portability, and compliance with emergency services and lawful intercept. With multiple carrier connections, Alianza helps minimize cost with least-cost routing and improve quality with failover routing. The Carrier Interface includes real-time monitoring and alerts for fraud activity. Feature Server – The application server that runs the service logic for processing and managing end-user features. The Alianza Billing Device Feature Server also includes the media Support Provisioning server to play and process prompts, System tones and announcements and provides a complete voice mail system. Device Provisioning – Facilitates the auto-provisioning of CPE. Once devices are successfully installed, future configuration changes such as scheduled updates or upgrades are automatically performed by Alianza without any intervention from the end-user or service provider staff. Alianza’s Cloud Voice Platform transforms communications delivery so that service providers can thrive with superior economics and functionality. It replaces the need to build and run a voice network, while enabling service providers to offer and profit from voice services. www.alianza.com
  • 4. CLOUD VOICE PLATFORM CLOUD VOICE PLATFORM FEATURES AND SPECIFICATIONS STANDARDS FEATURE SERVER SIP Voice Application Server REST Media Server SOAP Voicemail Server HTTP XML CARRIER INTERFACE G.711 Telephone Inventory Management – Local, Virtual, Toll-Free G.729 Number Portability Management CALEA Support LANGUAGE SUPPORT E911 Support English Least-Cost Routing French Call Redundancy and Failover Spanish Fraud Monitoring Integration with Wholesale Carrier Services SOLUTIONS Residential VoIP BILLING INTERFACE Hosted Business VoIP Real-Time Call Rating SIP Trunking Call Detail Record Reporting Over-the-top/voice over WiFi Calling Plan Management – Metered, Unlimited Fixed VoLTE Customizable Rate Tables Customizable Monthly Recurring Charges SUPPORT AND SERVICE AVAILABILITY Customizable Non-Recurring Charges Geographically Redundant and Highly Resilient Data Centers Account Status Management Highly Available and Redundant Network Elements and Servers Authorization Status Management Redundant Internet and Carrier Connections Billing Data Feed Management 24 x7 x 365 Monitoring from Alianza NOC Level 3 Technical Support Escalation SERVICE PROVIDER MANAGEMENT Scalable to Millions of Subscribers Unified Administrative Web Portal User Rights Management SESSION BORDER CONTROLLER Real-Time Reports NAT Traversal API for Back-office Integration Topology Hiding Software Development Kit (SDK) Overload and DoS Attack Prevention SIP Normalization END-USER MANAGEMENT SIP Interconnect/Peering End-User Web Portal Custom Branding SOFTSWITCH Call Authentication DEVICE PROVISIONING Call Processing & Routing Auto-Provisioning of CPE Call Progress Tones Regular/Automated Device Updates www.alianza.com © Alianza 2013. Alianza and associated logo is a trademark of Alianza, Inc. Other names may be trademarks of their respective owners. The content in this document is for informational purposes only and is subject to change by Alianza without notice. Alianza assumes no liability resulting from technical or editorial errors or omissions, or for any damages resulting from the use of this information. 10/2013