10. Is the portal
bad?
Pain points in the system:
● Dead Links
● Poor Distribution of
Options
● Poor Utilisation of space
● No Optimization
● Delay in Updates
11.
12. Problem
Statements
- The problem of not being able
to access information despite
being available.
- The problem of not being able
to read and find different data
among the various menus.
- The problem of not having
utility within the portal.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32. User Personas
Aim: To get a focus group and
try to gather information
through observation and
contextual inquiry.
XYZ
I have some likes and dislikes.
SID Student
33. Maulik Vora, 3rd Year (GD)
Background:
Maulik comes from a higher
middle-class family and is brought
up in Rajkot, Gujrat.
Bio:
Maulik is an extrovert. He likes
experimenting and trying out new
things.
Goals:
To be an entrepreneur.
Performance & Nature:
Practical. Average at academics.
34. Maulik Vora
Graphic Design
About
Maulik needs to make sure
that his attendance doesn’t
drop below 75% in order to
avoid backlogs. He checks
the portal once a week.
Pain Points
-“Unable to check marks.”
-“Sometimes the attendance
takes weeks to get updated
from the coordinator side.”
35. Harsaheb Singh, 3rd Year (GD)
Background:
Harsaheb comes from a higher middle-class family
and is brought up in Nagpur.
Bio:
Harsaheb has great interest in automobiles and
loves frequent bike trips.
Goals:
To achieve tasks without much effort.
Performance & Nature:
Observer. Average at academics.
36. Harsaheb Singh
Graphic Design
About
Saheb thinks of himself as an
average student who not only
visits the portal for
attendance but also to know
people's birthdays.
Pain Points
-“Updates happen too slow.”
-“Unnecessary information is
there. I want something clean
and easy to understand.”
37. Nikita Rathore, 3rd Year (FD)
Background:
Nikita comes from a higher-middle class family and has
been brought up in Delhi.
Bio:
Nikita is a hard worker and believes in completing the given
tasks on time.
Goals:
To be a fashion illustrator.
Performance & Nature:
Hard working. Good at academics.
38. Nikita Rathore
Fashion Design
About
Nikita is a hard-working
student who only accesses
the portal to access basic
information about
attendance.
Pain Points
-“Apart from attendance there
is no use for it.”
-“There is basic information
that I don’t need to see
everytime I open the portal.”
39. Devprakash Manoj, 3rd Year (PD)
Background:
Dev comes from a middle-class
family and is brought up in
Thrissur, Kerala
Bio:
Dev loves photography. Candid
shots are his forte.
Goals:
Start his own studio
Performance & Nature:
Dreamer. Mediocre at academics.
40. Devprakash Manoj
Product Design
About
Dev didn’t use this portal
initially before he started
struggling with backlogs.
Currently, he does use the
portal to be on a safer side.
Pain Points
-“Process to get medical
leaves is a bit complex”
-“Lack of reference material
with respect to courses”