Transcript of "Customer Service Feedback-Aug 2011"
ZipDial Surveys & PollsCustomer Service FeedbackDelight your customers with your service experience. ZipDial’s real-time mobile polling s timeservice allows you capture immediate customer feedback after an interaction such as a interaction,service call or delivery. Free to them. More insights for you.Let your customers know you are truly listening! About ZipDial ZipDial is a Bangalore Bangalore-basedOur integrated solution enable you to do immediate nables Mobile Solutions company. Wecallbacks for unsatisfied customers or gather actionable provide a customer engagementcustomer insights that can help you lower costs and platform based on missed calls,improve overall customer satisfaction Our unique satisfaction. and integrated services such as:“missed call” platform lowers friction for users and is • Mobile Number Verificationproven to get 5-15x response rates compared to pure • Lead GenerationSMS campaigns. • Content Delivery • Surveys & PollsGet started today: email firstname.lastname@example.org for moreinformation. Try LIVE DEMO! ZipDial 080 300 500 60! *Demo available in India only Demo Example Scenario Your Potential Benefits Customer calls Company service • Identify problems that are trending up representative & finishes the call. more quickly with customized alerts SMS immediately sent to customer’s RMN with a ZipDial Poll. For example, • Reduce customer calls and call times on the “Company XYZ: Were you satisfied with new issues by pushing solutions quicker your recent experience Yes experience? (08030050001) or No (08030050002)” s • Improve service by tying customer feedback Customer responds with a ZipDial. response to vendor or management Missed Calls are free and simple, and increase performance reviews customer responsiveness by 1010-15x compared to SMS! If no, ZipDial can send a followup • Capture positive feedback quotations via ZipDial Poll on the reasons, or a SMS from customers Company service representative can callback respondents to help further resolve. • Prevent customer loss by delighting customers with responsive service If yes, ZipDial can automatically send a , follow up “would you recommend us” or request for a positive comment by • Turn potential detractors into brand SMS. Ask about Linking to online sites! promoters! ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block Koramangala Bangalore 560 034 | www.zipdial.com | ZipDial: 080 300 500 50 PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL
ZipDial Surveys & Polls How It Works Option 1 Demo a Customer FeedbackSurvey Company ZipDial Sends Receives response SMS with follow 080 300 500 60 in CRM (API) up Survey *Demo available in India only Option 2 Customer SMS To User for Customer ZipDial Sends Finishes feedback. Response Logged Options Yes/No Responds with Auto-Dialer with Interaction with ZipDial Missed Call follow up Survey with Company with ZD number We can send: • Multiple follow Were you satisfied up questions with your • 24/7 Web access experience? 080 to results with ZipDial Yes 080300500 08030050001 numbers to No 080300500 08030050002 30050001 • Custom reports available vai email respond & SMS • SMS Response Option availableAdvanced Response Options Service FeaturesAfter Customer indicates overall satisfaction • Poll responses available real real-timeor dissatisfaction with the service on 24/7 web portal ortalexperience, ZipDial can automatically initiate • Customized SMS & email reportsthe following responses in real time time: • Custom alerts to key staff (e.g., 1. Send a ZipDial Survey Question on SMS Dissatisfaction level spiked to 15%) for Customer to ZipDial a follow up • Integrate responses with your CRM response System via Feed of SIM Numbers & 2. Send an Auto-Dialer Voice Call in local Dialer ZipDial Time Stamp languages with options for C Customer • Free response question option options to dial (“Dial 1 if you...”)*best for rural best customers (SMS to shortcode) 3. Send the Callback List to a Call Center • Recorded customer voice feedback ed Representative or Marketing Manager • Local language translation of dissatisfied respondents in Email or SMSOption 1 & 2 are best for large enterprises with largevolumes of calls. Option 3 is recommended for smalland medium sized companies for a direct touch. ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block Koramangala Bangalore 560 034 | www.zipdial.com | ZipDial: 080 300 500 50 PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL