1. ZipDial Surveys & Polls
Customer Service Feedback
Delight your customers with your service experience. ZipDial’s real-time mobile polling
s time
service allows you capture immediate customer feedback after an interaction such as a
interaction,
service call or delivery. Free to them. More insights for you.
Let your customers know you are truly listening!
About ZipDial
ZipDial is a Bangalore
Bangalore-based
Our integrated solution enable you to do immediate
nables Mobile Solutions company. We
callbacks for unsatisfied customers or gather actionable provide a customer engagement
customer insights that can help you lower costs and platform based on missed calls,
improve overall customer satisfaction Our unique
satisfaction. and integrated services such as:
“missed call” platform lowers friction for users and is • Mobile Number Verification
proven to get 5-15x response rates compared to pure • Lead Generation
SMS campaigns. • Content Delivery
• Surveys & Polls
Get started today: email info@zipdial.com for more
information. Try LIVE DEMO! ZipDial 080 300 500 60! *Demo available in India only
Demo
Example Scenario Your Potential Benefits
Customer calls Company service • Identify problems that are trending up
representative & finishes the call. more quickly with customized alerts
SMS immediately sent to customer’s
RMN with a ZipDial Poll. For example, • Reduce customer calls and call times on the
“Company XYZ: Were you satisfied with new issues by pushing solutions quicker
your recent experience Yes
experience?
(08030050001) or No (08030050002)”
s • Improve service by tying customer feedback
Customer responds with a ZipDial. response to vendor or management
Missed Calls are free and simple, and increase performance reviews
customer responsiveness by 1010-15x compared to
SMS!
If no, ZipDial can send a followup • Capture positive feedback quotations via
ZipDial Poll on the reasons, or a SMS from customers
Company service representative can
callback respondents to help further
resolve. • Prevent customer loss by delighting
customers with responsive service
If yes, ZipDial can automatically send a
,
follow up “would you recommend us”
or request for a positive comment by • Turn potential detractors into brand
SMS. Ask about Linking to online sites! promoters!
ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block Koramangala
Bangalore 560 034 | www.zipdial.com | ZipDial: 080 300 500 50
PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL

2. ZipDial Surveys & Polls
How It Works
Option 1
Demo a Customer FeedbackSurvey Company ZipDial Sends
Receives response SMS with follow
080 300 500 60 in CRM (API) up Survey
*Demo available in India only
Option 2
Customer SMS To User for
Customer ZipDial Sends
Finishes feedback. Response Logged
Options Yes/No Responds with Auto-Dialer with
Interaction with ZipDial
Missed Call follow up Survey
with Company with ZD number
We can send:
• Multiple follow
Were you satisfied up questions
with your • 24/7 Web access
experience? 080 to results
with ZipDial
Yes 080300500
08030050001 numbers to
No 080300500
08030050002 30050001 • Custom reports
available vai email respond
& SMS
• SMS Response
Option available
Advanced Response Options Service Features
After Customer indicates overall satisfaction • Poll responses available real
real-time
or dissatisfaction with the service on 24/7 web portal
ortal
experience, ZipDial can automatically initiate • Customized SMS & email reports
the following responses in real time
time:
• Custom alerts to key staff (e.g.,
1. Send a ZipDial Survey Question on SMS Dissatisfaction level spiked to 15%)
for Customer to ZipDial a follow up • Integrate responses with your CRM
response System via Feed of SIM Numbers &
2. Send an Auto-Dialer Voice Call in local
Dialer ZipDial Time Stamp
languages with options for C Customer
• Free response question option
options
to dial (“Dial 1 if you...”)*best for rural
best
customers (SMS to shortcode)
3. Send the Callback List to a Call Center • Recorded customer voice feedback
ed
Representative or Marketing Manager • Local language translation
of dissatisfied respondents in Email or
SMS
Option 1 & 2 are best for large enterprises with large
volumes of calls. Option 3 is recommended for small
and medium sized companies for a direct touch.
ZipDial Mobile Solutions Private Ltd. | 83/A "Surabhi" 16C Main, 4th Block Koramangala
Bangalore 560 034 | www.zipdial.com | ZipDial: 080 300 500 50
PATENT PENDING - ZipDial PROPRIETARY & CONFIDENTIAL