SlideShare a Scribd company logo
1 of 11
Download to read offline
18/07/2022
Proprietary and Confidential Information
© Across Health
1
Post-COVID Omnichannel HCP engagement
in Romania - key trends
Webinar – MONDAY 11/07
18/07/2022
Proprietary and Confidential Information
© Across Health
2 Proprietary and Confidential Information 2
© Across Health
18/07/2022
Proprietary and Confidential Information
© Across Health
3 Proprietary and Confidential Information 3
© Across Health
Biopharma needs to re-think the GTM model; COVID-19 has significantly
disrupted the traditional business model
Digital adoption is set to further accelerate post-COVID-19.
This represents an important opportunity for pharma companies to deliver
against HCPs' strong demand for omnichannel engagement
Post-COVID, HCPs want and expect to
receive pharma content via digital/mix of
channels1
OC Promo
preference
OC Education
preference
55% 69%
Source: Across Health Navigator™365 (Q4’ 21 EU4 + UK specialists – N= 6145)
Show me Navigator365™
18/07/2022
Proprietary and Confidential Information
© Across Health
4 Proprietary and Confidential Information 4
© Across Health
Reach and impact of key digital channels is higher in Romania vs EU5
Owned promo – EU4+UK
Owned promo – ROM
Owned medical – EU4+UK
Owned medical – ROM
Paid– EU4+UK
Paid – ROM
2021 Q4: EU4 + UK, n = 2.230 - Romania, n = 267
o
wn
CME
eCME
scientific eNewsletter
scientific website
pharma call
rep/AM
email rep/AM
pharma eNewsletter
pharma website
remote rep/AM
local scientific meeting
MedEd
MSL
email MSL eMedEd
pharma webcast
remote MSL
0%
10%
20%
30%
40%
50%
60%
70%
80%
4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5
REACH%
IMPACT
PERFORMANCE MAP - ONCO UK
owned promo - offline EU4+UK owned promo - online EU4+UK owned medserv - offline EU4+UK owned medserv - online EU4+UK paid - EUK+UK paid - ROM owned promo ROM owned med rom
Pharma call
email rep/AM
pharma eNewsletter
pharma website
remote rep/AM
email MSL
rep/AM scientific eNewsletter
pharma webcast
eCME
MSL
local scientific meeting
scientific website
eMedEd
MedEd
remote MSL
CME
eCME
scientific eNewsletter
scientific website
pharma call
rep/AM
email rep/AM
pharma eNewsletter
pharma website
remote rep/AM
local scientific meeting
MedEd
MSL
email MSL eMedEd
pharma webcast
remote MSL
0%
10%
20%
30%
40%
50%
60%
70%
80%
4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5
REACH%
IMPACT
PERFORMANCE MAP - ONCO UK
owned promo - offline EU4+UK owned promo - online EU4+UK owned medserv - offline EU4+UK owned medserv - online EU4+UK paid - EUK+UK paid - ROM owned promo ROM owned med rom
Source: Specialists EU4+UK + Romania
Show me Navigator365™ Core
18/07/2022
Proprietary and Confidential Information
© Across Health
5 Proprietary and Confidential Information 5
© Across Health
However, Romanian HCP engagement data suggests that pharma digital
supply has decreased again despite stable demand
2021 Q4: EU4 + UK, n = 3.098 - Romania, n = 267
Digital divide – Romanian specs – 2020 Digital divide – Romanian specs – 2021
24%
18%
85%
61%
59%
77%
+10 pp
+7 pp
34%
25%
82%
48%
46%
71%
Pharma supply
Pharma supply
Source: Specialists EU4+UK + Romania
Show me Navigator365™ Core
18/07/2022
Proprietary and Confidential Information
© Across Health
6 Proprietary and Confidential Information 6
© Across Health
The Romanian market is mainly dominated by 2 HCPs archetypes
Relationship seekers and Independents
2021 Q4: EU4 + UK, n = 3.098 - Romania, n = 267
Source: Specialists EU4+UK + Romania
Show me Navigator365™ Core
18/07/2022
Proprietary and Confidential Information
© Across Health
7 Proprietary and Confidential Information 7
© Across Health
“We are evolving into a more focused and innovative
biopharma company, and evolving the way we engage
with healthcare professionals in an increasingly digital
world. Now, physicians can have access to information
about medicines through a digital route rather than
through field forces, necessarily. If there is a disruption
and it helps, we don’t want to be the ones it will
happen to. We want to be the ones who will do it.”
Albert Bourla, CEO Pfizer
“Pharma companies must take the time to align our
strategies for adopting technology to the needs of
our business, address the cultural issues that prevent
us from harnessing the full power of digital tech in
our workforce and workplace, and avoid chasing the
next shiny object. As an industry, we need to have
the courage and preparedness to abandon our old
ways and begin building a fortified foundation of
strategic digitization.”
Paul Hudson, CEO Sanofi
“
“
18/07/2022
Proprietary and Confidential Information
© Across Health
8 Proprietary and Confidential Information 8
© Across Health
Uniquely actionable research
for omnichannel customer engagement
& resource optimization
Over 5,000 biopharma users on the interactive data platform
85% find Navigator365™ (much) better than competition (MaturometerTM2022)
18/07/2022
Proprietary and Confidential Information
© Across Health
9 Proprietary and Confidential Information 9
© Across Health
Want to know more? Then simply sign up for the remaining 2 webinars
2022 Webinar Series
1. Looking back & forward: Key trends in the HCP mix
2. Tips for your 2023 omnichannel budget planning
3. Omnichannel Launch Excellence: Medical & Commercial best practices
4. Omnichannel maturity: what’s the industry up to? (Maturometer 2022)
2022
18/07/2022
Proprietary and Confidential Information
© Across Health
10
Watch the recorded webinar
and access the full deck here..
For more info, contact us!!
18/07/2022
Proprietary and Confidential Information
© Across Health
11
Proprietary and confidential information
© Across Health 11
18/07/2022
https://www.across.health
Thank you!

More Related Content

More from Across Health

Omnichannel launch excellence in the never normal
Omnichannel launch excellence in the never normalOmnichannel launch excellence in the never normal
Omnichannel launch excellence in the never normalAcross Health
 
Navigator365™ & Scala365™ Demo
Navigator365™ & Scala365™ DemoNavigator365™ & Scala365™ Demo
Navigator365™ & Scala365™ DemoAcross Health
 
Key HCP omnichannel trends
Key HCP omnichannel trends Key HCP omnichannel trends
Key HCP omnichannel trends Across Health
 
Navigator365™ advanced uses
Navigator365™ advanced usesNavigator365™ advanced uses
Navigator365™ advanced usesAcross Health
 
Measuring ROI in life sciences? Not a black & white story
Measuring ROI in life sciences? Not a black & white storyMeasuring ROI in life sciences? Not a black & white story
Measuring ROI in life sciences? Not a black & white storyAcross Health
 
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...Omnichannel upskilling: transforming customer-oriented teams into omnichannel...
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...Across Health
 
The power of marketing & sales collaboration for omnichannel engagement
The power of marketing & sales collaboration for omnichannel engagementThe power of marketing & sales collaboration for omnichannel engagement
The power of marketing & sales collaboration for omnichannel engagementAcross Health
 
2019-2020: Blip or shift? Key trends in the HCP mix
2019-2020: Blip or shift? Key trends in the HCP mix2019-2020: Blip or shift? Key trends in the HCP mix
2019-2020: Blip or shift? Key trends in the HCP mixAcross Health
 
C19: Respond, recover & reimagine the future of HCP engagement
C19: Respond, recover & reimagine the future of HCP engagementC19: Respond, recover & reimagine the future of HCP engagement
C19: Respond, recover & reimagine the future of HCP engagementAcross Health
 
2 years in 2 months? Digital acceleration in biopharma
2 years in 2 months? Digital acceleration in biopharma2 years in 2 months? Digital acceleration in biopharma
2 years in 2 months? Digital acceleration in biopharmaAcross Health
 
Across Health Multichannel Maturometer 2020
Across Health Multichannel Maturometer 2020Across Health Multichannel Maturometer 2020
Across Health Multichannel Maturometer 2020Across Health
 
Reimagine the future of customer engagement: second Navigator Spotcheck update
Reimagine the future of customer engagement: second Navigator Spotcheck updateReimagine the future of customer engagement: second Navigator Spotcheck update
Reimagine the future of customer engagement: second Navigator Spotcheck updateAcross Health
 
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...Across Health
 
The use of digital at launch
The use of digital at launch The use of digital at launch
The use of digital at launch Across Health
 
Excelling in omnichannel engagement: how-to & industry reference cases
Excelling in omnichannel engagement: how-to & industry reference casesExcelling in omnichannel engagement: how-to & industry reference cases
Excelling in omnichannel engagement: how-to & industry reference casesAcross Health
 
Across Health Multichannel Maturometer 2019
Across Health Multichannel Maturometer 2019Across Health Multichannel Maturometer 2019
Across Health Multichannel Maturometer 2019Across Health
 
Multichannel Maturometer Snapshot: Digital Transformation webinar
Multichannel Maturometer Snapshot: Digital Transformation webinarMultichannel Maturometer Snapshot: Digital Transformation webinar
Multichannel Maturometer Snapshot: Digital Transformation webinarAcross Health
 
The hare and the tortoise of digital transformation in pharma
The hare and the tortoise of digital transformation in pharmaThe hare and the tortoise of digital transformation in pharma
The hare and the tortoise of digital transformation in pharmaAcross Health
 
Pharma’s journey towards the multichannel rep
Pharma’s journey towards the multichannel repPharma’s journey towards the multichannel rep
Pharma’s journey towards the multichannel repAcross Health
 

More from Across Health (20)

Omnichannel launch excellence in the never normal
Omnichannel launch excellence in the never normalOmnichannel launch excellence in the never normal
Omnichannel launch excellence in the never normal
 
Navigator365™ & Scala365™ Demo
Navigator365™ & Scala365™ DemoNavigator365™ & Scala365™ Demo
Navigator365™ & Scala365™ Demo
 
Key HCP omnichannel trends
Key HCP omnichannel trends Key HCP omnichannel trends
Key HCP omnichannel trends
 
Navigator365™ advanced uses
Navigator365™ advanced usesNavigator365™ advanced uses
Navigator365™ advanced uses
 
Maturometer 2021
Maturometer 2021   Maturometer 2021
Maturometer 2021
 
Measuring ROI in life sciences? Not a black & white story
Measuring ROI in life sciences? Not a black & white storyMeasuring ROI in life sciences? Not a black & white story
Measuring ROI in life sciences? Not a black & white story
 
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...Omnichannel upskilling: transforming customer-oriented teams into omnichannel...
Omnichannel upskilling: transforming customer-oriented teams into omnichannel...
 
The power of marketing & sales collaboration for omnichannel engagement
The power of marketing & sales collaboration for omnichannel engagementThe power of marketing & sales collaboration for omnichannel engagement
The power of marketing & sales collaboration for omnichannel engagement
 
2019-2020: Blip or shift? Key trends in the HCP mix
2019-2020: Blip or shift? Key trends in the HCP mix2019-2020: Blip or shift? Key trends in the HCP mix
2019-2020: Blip or shift? Key trends in the HCP mix
 
C19: Respond, recover & reimagine the future of HCP engagement
C19: Respond, recover & reimagine the future of HCP engagementC19: Respond, recover & reimagine the future of HCP engagement
C19: Respond, recover & reimagine the future of HCP engagement
 
2 years in 2 months? Digital acceleration in biopharma
2 years in 2 months? Digital acceleration in biopharma2 years in 2 months? Digital acceleration in biopharma
2 years in 2 months? Digital acceleration in biopharma
 
Across Health Multichannel Maturometer 2020
Across Health Multichannel Maturometer 2020Across Health Multichannel Maturometer 2020
Across Health Multichannel Maturometer 2020
 
Reimagine the future of customer engagement: second Navigator Spotcheck update
Reimagine the future of customer engagement: second Navigator Spotcheck updateReimagine the future of customer engagement: second Navigator Spotcheck update
Reimagine the future of customer engagement: second Navigator Spotcheck update
 
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...
Navigating the multichannel maze in COVID-19 times – key tactics: pitfalls an...
 
The use of digital at launch
The use of digital at launch The use of digital at launch
The use of digital at launch
 
Excelling in omnichannel engagement: how-to & industry reference cases
Excelling in omnichannel engagement: how-to & industry reference casesExcelling in omnichannel engagement: how-to & industry reference cases
Excelling in omnichannel engagement: how-to & industry reference cases
 
Across Health Multichannel Maturometer 2019
Across Health Multichannel Maturometer 2019Across Health Multichannel Maturometer 2019
Across Health Multichannel Maturometer 2019
 
Multichannel Maturometer Snapshot: Digital Transformation webinar
Multichannel Maturometer Snapshot: Digital Transformation webinarMultichannel Maturometer Snapshot: Digital Transformation webinar
Multichannel Maturometer Snapshot: Digital Transformation webinar
 
The hare and the tortoise of digital transformation in pharma
The hare and the tortoise of digital transformation in pharmaThe hare and the tortoise of digital transformation in pharma
The hare and the tortoise of digital transformation in pharma
 
Pharma’s journey towards the multichannel rep
Pharma’s journey towards the multichannel repPharma’s journey towards the multichannel rep
Pharma’s journey towards the multichannel rep
 

Post-COVID Omnichannel HCP engagement Romania – key trends.pdf

  • 1. 18/07/2022 Proprietary and Confidential Information © Across Health 1 Post-COVID Omnichannel HCP engagement in Romania - key trends Webinar – MONDAY 11/07
  • 2. 18/07/2022 Proprietary and Confidential Information © Across Health 2 Proprietary and Confidential Information 2 © Across Health
  • 3. 18/07/2022 Proprietary and Confidential Information © Across Health 3 Proprietary and Confidential Information 3 © Across Health Biopharma needs to re-think the GTM model; COVID-19 has significantly disrupted the traditional business model Digital adoption is set to further accelerate post-COVID-19. This represents an important opportunity for pharma companies to deliver against HCPs' strong demand for omnichannel engagement Post-COVID, HCPs want and expect to receive pharma content via digital/mix of channels1 OC Promo preference OC Education preference 55% 69% Source: Across Health Navigator™365 (Q4’ 21 EU4 + UK specialists – N= 6145) Show me Navigator365™
  • 4. 18/07/2022 Proprietary and Confidential Information © Across Health 4 Proprietary and Confidential Information 4 © Across Health Reach and impact of key digital channels is higher in Romania vs EU5 Owned promo – EU4+UK Owned promo – ROM Owned medical – EU4+UK Owned medical – ROM Paid– EU4+UK Paid – ROM 2021 Q4: EU4 + UK, n = 2.230 - Romania, n = 267 o wn CME eCME scientific eNewsletter scientific website pharma call rep/AM email rep/AM pharma eNewsletter pharma website remote rep/AM local scientific meeting MedEd MSL email MSL eMedEd pharma webcast remote MSL 0% 10% 20% 30% 40% 50% 60% 70% 80% 4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5 REACH% IMPACT PERFORMANCE MAP - ONCO UK owned promo - offline EU4+UK owned promo - online EU4+UK owned medserv - offline EU4+UK owned medserv - online EU4+UK paid - EUK+UK paid - ROM owned promo ROM owned med rom Pharma call email rep/AM pharma eNewsletter pharma website remote rep/AM email MSL rep/AM scientific eNewsletter pharma webcast eCME MSL local scientific meeting scientific website eMedEd MedEd remote MSL CME eCME scientific eNewsletter scientific website pharma call rep/AM email rep/AM pharma eNewsletter pharma website remote rep/AM local scientific meeting MedEd MSL email MSL eMedEd pharma webcast remote MSL 0% 10% 20% 30% 40% 50% 60% 70% 80% 4,5 5,0 5,5 6,0 6,5 7,0 7,5 8,0 8,5 REACH% IMPACT PERFORMANCE MAP - ONCO UK owned promo - offline EU4+UK owned promo - online EU4+UK owned medserv - offline EU4+UK owned medserv - online EU4+UK paid - EUK+UK paid - ROM owned promo ROM owned med rom Source: Specialists EU4+UK + Romania Show me Navigator365™ Core
  • 5. 18/07/2022 Proprietary and Confidential Information © Across Health 5 Proprietary and Confidential Information 5 © Across Health However, Romanian HCP engagement data suggests that pharma digital supply has decreased again despite stable demand 2021 Q4: EU4 + UK, n = 3.098 - Romania, n = 267 Digital divide – Romanian specs – 2020 Digital divide – Romanian specs – 2021 24% 18% 85% 61% 59% 77% +10 pp +7 pp 34% 25% 82% 48% 46% 71% Pharma supply Pharma supply Source: Specialists EU4+UK + Romania Show me Navigator365™ Core
  • 6. 18/07/2022 Proprietary and Confidential Information © Across Health 6 Proprietary and Confidential Information 6 © Across Health The Romanian market is mainly dominated by 2 HCPs archetypes Relationship seekers and Independents 2021 Q4: EU4 + UK, n = 3.098 - Romania, n = 267 Source: Specialists EU4+UK + Romania Show me Navigator365™ Core
  • 7. 18/07/2022 Proprietary and Confidential Information © Across Health 7 Proprietary and Confidential Information 7 © Across Health “We are evolving into a more focused and innovative biopharma company, and evolving the way we engage with healthcare professionals in an increasingly digital world. Now, physicians can have access to information about medicines through a digital route rather than through field forces, necessarily. If there is a disruption and it helps, we don’t want to be the ones it will happen to. We want to be the ones who will do it.” Albert Bourla, CEO Pfizer “Pharma companies must take the time to align our strategies for adopting technology to the needs of our business, address the cultural issues that prevent us from harnessing the full power of digital tech in our workforce and workplace, and avoid chasing the next shiny object. As an industry, we need to have the courage and preparedness to abandon our old ways and begin building a fortified foundation of strategic digitization.” Paul Hudson, CEO Sanofi “ “
  • 8. 18/07/2022 Proprietary and Confidential Information © Across Health 8 Proprietary and Confidential Information 8 © Across Health Uniquely actionable research for omnichannel customer engagement & resource optimization Over 5,000 biopharma users on the interactive data platform 85% find Navigator365™ (much) better than competition (MaturometerTM2022)
  • 9. 18/07/2022 Proprietary and Confidential Information © Across Health 9 Proprietary and Confidential Information 9 © Across Health Want to know more? Then simply sign up for the remaining 2 webinars 2022 Webinar Series 1. Looking back & forward: Key trends in the HCP mix 2. Tips for your 2023 omnichannel budget planning 3. Omnichannel Launch Excellence: Medical & Commercial best practices 4. Omnichannel maturity: what’s the industry up to? (Maturometer 2022) 2022
  • 10. 18/07/2022 Proprietary and Confidential Information © Across Health 10 Watch the recorded webinar and access the full deck here.. For more info, contact us!!
  • 11. 18/07/2022 Proprietary and Confidential Information © Across Health 11 Proprietary and confidential information © Across Health 11 18/07/2022 https://www.across.health Thank you!