Click to call is a feature that allows customer support representatives to initiate phone calls with customers by simply clicking on a phone number within their customer support software. This can improve customer support in several ways: 1- Increased Efficiency: Click to dial eliminates the need for representatives to manually dial phone numbers, saving time and reducing the risk of errors. 2- Improved Customer Experience: With click to dial, representatives can quickly connect with customers, reducing wait times and improving the overall customer experience. 3- Enhanced Productivity: Click-to-dial allows representatives to handle more calls in a shorter amount of time, increasing productivity and capacity. 4- Easier call tracking: By having the call log recorded in the customer support software, it becomes easier to track the call, and have a reference point for future interactions. 5- Better Team Collaboration: With Click to Dial, it's easier to share call details among team members, which helps to improve collaboration and reduce the risk of errors. Overall, click-to-call is a simple but powerful feature that can significantly improve the efficiency and effectiveness of a customer support team.