1. Company Profile
R-Logic established in 1999, headquarter in Singapore with a work
strength of 600+. Since 1999, R-Logic has been a fast growing
Singapore enterprise, dedicated in providing reverse logistic solutions
to 3C industry, Communication, Computers and Consumer
• R-Logic is a founding Electronics.
member of a global
service consortium, R-Logic provides reliable and timely reverse logistics services,
Technical Services including technical support center, repair services and defective
Consortium. inventory management to the IT industry.
• TSC has 6 founding R-Logic delivers end-to-end reverse logistic solutions with
members which covers comprehensive linkages to customer, technology and OEM. Our front
North America, South end solutions include customer interfacing, customer call
America, Asia and management and technical support center. Our regional set up
Europe for technical and allows OEM to reach out to every valuable customer across the Asia
repair services. Pacific from every part of far reach SEA country to every highly
• TSC has the capability to concentrated metropolitan city.
propose a global
services to customers At back end our services cover Defective Inventory Management,
with 20 countries and Supply Management and Repairs. R-Logic's Reverse Logistic System is
36 service/repair hubs. a web-based software system designed to automate, track and report
on the Repair and Warranty Management process.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

2. Our growth
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC R-Logic was recognized as top 10 Singapore emerging enterprise in
service network to
2009, an award jointly presented by Business Times, OCBC Bank and
implement a global after
supported by Spring Singapore.
market service strategy
efficiently.
We position ourselves as s reverse logistic supply chain, linking up
various entities in the reverse supply chain from end-users
(customers) to manufacturer, to create efficient workflows that
allow the optimization of cost and at the same time, improves the C-
SAT indicator of the customers

3. Our network
R-logic currently operates in Singapore, Malaysia, India and China.
Singapore – 45,000 sqft
• R-Logic is a founding
member of a global China –11,000 sqft
service consortium,
Technical Services
India – 80,000 sqft
Consortium.
Malaysia – 23,000 sqft
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

4. Our Philosophy
We believe in providing value through our service to the customer.
Our “3Rs” service provides customer satisfaction and return in value
to the customer.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global In the process of handling the return of the product from and to the
services to customers customer, we strike to deliver a good value proposition to our
with 20 countries and customer.
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

5. Our service
We proud ourselves to be the first company in providing an
integration service of front end and back end to our customer. We
are delivering a total solutions to our customer which we are now
the leader in the after market industry.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

6. Our Model
Our service model is the unique model as it truly represents the total
end to end service solution for customer. We are integrating
customer service (front end) into our whole reverse logistic supply
chain, thereby creating an unprecedented value of service to our
• R-Logic is a founding customer.
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to Our product refurbishment model provides recovering of many high
implement a global after value components with our L3 repair capability, ex LCD, PCB boards,
market service strategy high power PSU, Laser Unit. We are not only dealing with swap and
efficiently. screening process.

7. Front End Service (Customer Care Service)
R-Logic believes that service centers is an integral part of reverse
logistic supply chain. R-Logic has started on the Service Centers
portfolio since 2009.
Currently, R-Logic runs service centers for our customers in Malaysia
• R-Logic is a founding
and Singapore. It include call centers, customer walk-in service, onsite
member of a global
repair service as well as spare parts sales.
service consortium,
Technical Services
Customers include Consumer Electronics OEMs, IT OEMs, IT mega-
Consortium.
retailers. Currently R-Logic has close to 80 staffs dedicated on
• TSC has 6 founding customer service, attaining high C-SAT and NPS (Net Promoter Score).
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

8. Front End Service Network
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

9. Back End Service
We provide a comprehensive repair service to our customer. Our
technical alliance with ODM and OEM puts in the forth front of the
repair capability and adequate and fast replacement of parts, hence
providing outstanding quality and TAT. Our repair capability span
• R-Logic is a founding across L1 to L3 repair.
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

10. • R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

11. • R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.

12. Our Customers
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
Customer Recognition
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.