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Repair And Service
 

Repair And Service

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    Repair And Service Repair And Service Document Transcript

    • Company Profile R-Logic established in 1999, headquarter in Singapore with a work strength of 600+. Since 1999, R-Logic has been a fast growing Singapore enterprise, dedicated in providing reverse logistic solutions to 3C industry, Communication, Computers and Consumer• R-Logic is a founding Electronics. member of a global service consortium, R-Logic provides reliable and timely reverse logistics services, Technical Services including technical support center, repair services and defective Consortium. inventory management to the IT industry.• TSC has 6 founding R-Logic delivers end-to-end reverse logistic solutions with members which covers comprehensive linkages to customer, technology and OEM. Our front North America, South end solutions include customer interfacing, customer call America, Asia and management and technical support center. Our regional set up Europe for technical and allows OEM to reach out to every valuable customer across the Asia repair services. Pacific from every part of far reach SEA country to every highly• TSC has the capability to concentrated metropolitan city. propose a global services to customers At back end our services cover Defective Inventory Management, with 20 countries and Supply Management and Repairs. R-Logics Reverse Logistic System is 36 service/repair hubs. a web-based software system designed to automate, track and report on the Repair and Warranty Management process.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Our growth• R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC R-Logic was recognized as top 10 Singapore emerging enterprise in service network to 2009, an award jointly presented by Business Times, OCBC Bank and implement a global after supported by Spring Singapore. market service strategy efficiently. We position ourselves as s reverse logistic supply chain, linking up various entities in the reverse supply chain from end-users (customers) to manufacturer, to create efficient workflows that allow the optimization of cost and at the same time, improves the C- SAT indicator of the customers
    • Our network R-logic currently operates in Singapore, Malaysia, India and China. Singapore – 45,000 sqft• R-Logic is a founding member of a global China –11,000 sqft service consortium, Technical Services India – 80,000 sqft Consortium. Malaysia – 23,000 sqft• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Our Philosophy We believe in providing value through our service to the customer. Our “3Rs” service provides customer satisfaction and return in value to the customer.• R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global In the process of handling the return of the product from and to the services to customers customer, we strike to deliver a good value proposition to our with 20 countries and customer. 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Our service We proud ourselves to be the first company in providing an integration service of front end and back end to our customer. We are delivering a total solutions to our customer which we are now the leader in the after market industry.• R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Our Model Our service model is the unique model as it truly represents the total end to end service solution for customer. We are integrating customer service (front end) into our whole reverse logistic supply chain, thereby creating an unprecedented value of service to our• R-Logic is a founding customer. member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to Our product refurbishment model provides recovering of many high implement a global after value components with our L3 repair capability, ex LCD, PCB boards, market service strategy high power PSU, Laser Unit. We are not only dealing with swap and efficiently. screening process.
    • Front End Service (Customer Care Service) R-Logic believes that service centers is an integral part of reverse logistic supply chain. R-Logic has started on the Service Centers portfolio since 2009. Currently, R-Logic runs service centers for our customers in Malaysia• R-Logic is a founding and Singapore. It include call centers, customer walk-in service, onsite member of a global repair service as well as spare parts sales. service consortium, Technical Services Customers include Consumer Electronics OEMs, IT OEMs, IT mega- Consortium. retailers. Currently R-Logic has close to 80 staffs dedicated on• TSC has 6 founding customer service, attaining high C-SAT and NPS (Net Promoter Score). members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Front End Service Network• R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Back End Service We provide a comprehensive repair service to our customer. Our technical alliance with ODM and OEM puts in the forth front of the repair capability and adequate and fast replacement of parts, hence providing outstanding quality and TAT. Our repair capability span• R-Logic is a founding across L1 to L3 repair. member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • • R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • • R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs.• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.
    • Our Customers• R-Logic is a founding member of a global service consortium, Technical Services Consortium.• TSC has 6 founding members which covers North America, South America, Asia and Europe for technical and repair services.• TSC has the capability to propose a global services to customers with 20 countries and 36 service/repair hubs. Customer Recognition• Customers are able to leverage on the TSC service network to implement a global after market service strategy efficiently.