Overview of [24]7 Predictive Sales solution.

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Driving Incremental Sales and Conversions
[24]7 Assist Smart Chat and Guided Self Service
Thursday, April 16, 2015

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Hi. I’m Kelly. I’m going to show
you how [24]7 utilizes big data, prediction
and real-time analytics to improve online chat
for sales and service. Don’t worry, I won’t get too
technical. And, when we’re done, you’ll have a good
understanding about why intelligent chat solution
solutions are more effective than other types
of legacy chat solutions.

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Sonya is planning a backpacking trip to Thailand with her friends.

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As an avid photographer, she can’t wait to document her adventures
but to do that she'll need a lighter weight travel-friendly camera
which can take crisp pictures of people she meets and landscapes she
visits during her travels. Sonya logs onto Smart Gadgets to find one.
`

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To help Sonya find
the perfect camera,
the website offers
‘guided self-service’
assistance to narrow
down her search.
[Predictive Lead Acquisition]

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[Higher Incremental Sales]
Sonya gets personalized
recommendations and is
able to make a quick
purchase decision on a
camera that's perfect for her.

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The next day Sonya logs into Smart Gadgets to check
on the shipping status of her purchase. She also
decides look at a lens to go with a camera she bought
yesterday.

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[Predict Intent Based on Omnichannel Data]
Because we know what camera she bought
yesterday, we are able to make specific
recommendations about compatible lenses.

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Using Assist, [24]7’s intelligent chat solution,
the agent is able to provide Sonya with the
information she needs in an instant.
Because the agent knows Sonya’s purchase
history and intent, he is able to suggest
appropriate products using sliders that
contain information about the lens.

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Based on the recommendation Sonya is able to
decide which lens is best for her and is able to make
a quick purchase decision. [24]7 Assist delivers a
managed service that focuses on achieving these
types of outcomes.
[Outcome-driven ROI]

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[24]7 Assist continuously learns and
improves from each interaction making
other interactions better and creating
higher incremental sales, more conversions,
and happier more loyal customers.

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Get The Power of [24]7 Predictive Sales Today!!
Visit us at www.247-inc.com
or email us on queries@247-inc.com