3. 1) Just Complain!Maybe it's a stereotype, but we Canadians are pretty notorious for our quiet kindness (or is that apathy?). But holding our collective tongues isn't getting us anywhere. "We all benefit by complaining," our consumer survey consultant says. "We benefit because hopefully retailers and other companies get the lesson… The bottom line is [we should complain] so that companies improve the kind of service that consumers are experiencing today."
9. the story of a tennis player & of not complaining
10. this man was a top-ranked player in the 1960s & 70s raised in the segregated south – he was first African- American male tennis player to win a Grand Slam tournament
11. more than an athlete, he was committed to social justice, health & humanitarian issues he was also committed to God
12. but, this legendary tennis player was dying of cancer he received letters from the world over & read them all but he replied to only one … it asked … “Why does God have to select you for such a bad disease?”
13. Arthur Ashe responded … “In this world … 50 reach Wimbledon & 4 reach the semi-final 2 reach the Final round & only 1 wins the Championship Arthur Ashe responded … “In this world … 50 million children start playing tennis each year 1 million really learn to play & half learn professional tennis 50000 come to the circuit & 5000 reach a Grand Slam
14. “When I was holding the cup, I never asked God, ‘Why Me?’” Ashe continued … “… and today in pain, how could I ask Him ‘Why Me?’”
