This document discusses why protocols, policies, and procedures often fail in practice. It suggests that such documents are typically created by policy makers without input from document users and without clearly communicating the reasons for change. As a result, these documents are not effective at encouraging new behaviors. The document recommends that for real change to occur, those impacted by new policies need to be involved in their creation and the reasons for change must be clearly explained.

1. •Why Protocols, Policies and Procedures
always fails to work in practice

2. •Theory
•Examples
Emails to encourage new behaviours
Code of conduct
Set of values on the office walls
Organisational agreements

3. •How most people and organisations think it works

4. •A simple visual of why it doesn't work
•Reasons it doesn't work
Not being clear WHY the change need to happen
Produced document by a policy maker
One way of communicating the doc., e.g written
As doc.user not being part of the writing process

5. •What really needs to happen