21. PERSONAL
BRAND
"Your brand is a perception or emotion, maintained
by somebody other than you, that describes the
total experience of having a relationship with you.”
Be Your Own Brand, 1999
22. STRONG
BRANDING
◼
Own your personal SEO
◼
Have a consistent tone to your online voice
◼
Continue to generate on-brand content
both on your own channels, and others
23. 75% of people never scroll past the first page of search engines.
https://junto.digital/blog/seo-stats/
24. STRONG
BRANDING
◼
Own your personal SEO
◼
Have a consistent tone to your online voice
◼
Continue to generate on-brand content
both on your own channels, and others
◼
Have a consistent tone to your online voice
◼
27. IF YOU DID THIS
TO YOURSELF
◼
Take a breath, and then craft a response
◼
Post an apology (if needed!) where your
followers will actually see it
◼
Your follow-up content needs to be on-brand and
authentic (don’t let it derail you)
29. YOU DID NOT DO
THIS TO YOURSELF!
◼
Consider not responding (is there anything to gain?)
◼
Again, move on to your regularly scheduled content,
so-to-speak
◼
Address directly if necessary
33. A NOTE ON EMPATHY
When this brain region [the right supramarginal gyrus] doesn’t
function properly— or when we have to make particularly quick
decisions— researchers found one’s ability for empathy is
dramatically reduced. This area of the brain helps us to distinguish
our own emotional state from that of other people and is
responsible for empathy and compassion.
Psychology Today
35. LINDY WEST
“I went off script: I stopped obsessing over
what [the troll] wanted and just did what felt
best to me that day. I wrote about it publicly,
online. I made myself vulnerable. I didn’t
hide the fact it hurt.”
36.
37. "We talked for two-and-a-half hours. He was shockingly self-aware. He told me
that he didn’t hate me because of rape jokes – the timing was just a coincidence
– he hated me because, to put it simply, I don’t hate myself. Hearing him explain
his choices in his own words, in his own voice, was heartbreaking and fascinating.
He said that, at the time, he felt fat, unloved, ‘passionless’ and purposeless. For
some reason, he found it ‘easy’ to take that out on women online.”
38. HEATHER B.
ARMSTRONG
Trolls flooded Armstrong with hate mail and
angry comments, and started blogs of their
own to pick apart Dooce. She was a constant
subject of conversation on GOMI, a website
with forums dedicated to trash-talking lifestyle
bloggers, and on the Blogsnark subreddit.
The pageviews that came in as a result helped
Dooce’s advertising rates soar.
Vox