Understanding the importance of Key Performance Indicators (KPIs) in today's competitive business environment, we're excited to introduce our comprehensive KPI Training Program. This program is designed to equip your team with the necessary skills to identify, analyze, and improve key business metrics, ultimately driving your company's performance and success. Please visit our website at https://officecentralcloud.com/Trainings/KPItraining for more information and to register your interest!

1. TRAINER OVERVIEW
LEARNING OUTCOMES
TRAINING METHODOLOGY
WHO SHOULD ATTEND
Integrates learning through roleplays, presentations, activities and case studies.
KPI Training &
Best Practices
Every organization strives for excellent performance.
Performance management is both a strategic and an integrated
approach to delivering successful results in organizations by
improving the performance and developing the capabilities of
teams and individuals. A successful organization has the culture
of setting clear expectations for organizational performance, as
well as structured reviews and monitoring to ensure they are met.
During this training, Mr Rajoo, who is certified by the Balanced
Scorecard Institute, USA, will share his experience and hands-on
practical knowledge and skills to facilitate key people in the
organizations to relearn and build skillsets to utilize the tools of
Balanced Scorecard Framework / KPIs, in executing the Strategy
and Performance Monitoring and analysis.
MR. RAJOO PALANIAPPAN
Certified by the Balanced
Scorecard Institute, USA
P.Rajoo is an experienced
management consultant in
Strategic Management,
Corporate Performance
Management, and Balanced
Scorecard Design and
Implementation.
He is currently appointed as
BSC Consultant to develop
the National KPIs for Brunei.
Ability to break the strategic themes and develop strategic
objectives in the four perspectives – Financial, Employees,
Internal Process, Customers
Construct Strategy map template for an organization.
Ability to identify key drivers of performance for this objective
and the intended results.
Challenge in defining and crafting the right measures to reflect
the intended results.
Appropriateness of targets and initiatives planning template
Effective data analysis
Develop a community of leaders to lead KPI Performance
Review based on the Balanced Scorecard Framework.
Upon completion of the training session, you will be able to:
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This course is specially designed for Top Management, Senior Managers or Executives
who are involved in developing, leading and managing the implementation of
performance management and measurement in the organization.

2. COURSE OUTLINE
1ST DAY TRAINING
2ND DAY TRAINING
Module 1 : Knowledge Review in Subject Matters
What is Strategy & Strategic Planning Process is all about? Setting Strategic Direction -
Making choices what the organization need to do to achieve its Vision and Mission
Strategic results/ Strategic themes. Critical Areas of Focus
Breaking into operational terms (A Set of Strategic Objectives to reflect Strategic
Themes)
Performance & Measurement
Effective Data Analysis
How KPI Fit In? Finding the correct KPIs for your organization.
Strategy & Where Does the Balanced Scorecard Fit In?
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Module 2 : Scorecard Challenges & Solutions
Identify Strategic Objectives in the perspectives
Ability to link & communicate the cause/ effect relationship…..How and What if
Tiers in KPIs (Strategic Level, Operational Level & Individual Level objectives)?
Are your KPIs focus on strategic intended results?
Strategic Themes, Objectives & Maps
Module 3 : Select One Strategic Objective in Your Operation - Definition & Expectations
Outcome Perspective
Select Drivers in the Internal Business Processes
Enablers
Show relationship between internal process perspectives & outcome perspectives
Objective Owners
Strategic Themes. Validating & Developing Strategy Map
1. Agency Strategy in Four Perspectives
2. Develop Template for the Agency. Strategy Map (Cause/Effect Relationship)
Module 4 : Scorecard Challenges & Solutions and Deep Understanding of the 4 Components
Objectives
Measures
Targets
Initiatives
Scorecard Challenges & Solutions
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Module 5 : Discuss the Areas of Focus - Strategic Themes & Affinity Mapping
Strategy: Operational Efficiency
The Balanced Scorecard & the Four Components
Build a Strategy Map
Writing Objective Statement
Balanced Scorecard Translate Strategy into Operational Terms
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Module 6 : Finding the Right KPIs for Your Intended Objectives
Strategic and Operational Measures
State the intended results to achieve in each perspective
Outcome (Financial/Customer)
Drivers in the internal business process
Organizational Capability
Crafting Performance Measures
1. Organization understanding of the set of key performance indicators
2. How to Identify Key Areas for Measurement?
Module 7 : Learning the Process of Target Setting
How Analysis Differs from Reporting?
Performance Analysis: Process (Collection, Analysis, Presentation)
Target Data is Analysed (Why and Why Not Met)
Initiative Data is Analyzed to Understand Why or Why Not on Plan
Workshop 2: Reporting & Effective Data Analysis
Module 8 : Learning to Identify, Select Initiatives and Setting Priorities
Initiatives description
Strategic impact
Resources allocation requirements
Key skills in implementation
Risk Assessment and Mitigation
1.Mapping and prioritising initiatives
2. Designing initiative template