IntegrationHub (IH) is a Now Platform® application for process automation and integrations that uses common protocols (e.g., APIs, JDBC, PowerShell, or common line scripting and languages) to interact with external platforms in ServiceNow®.

1. Benefits of ServiceNow Jira integration and use cases
With a broad range of other characteristics, Jira is a problem, bug, and project management
system. Originally designed for problem monitoring, since its introduction in 2002, it has grown
in scope considerably.
Jira is very versatile and flexible enough that teams of all sorts can use it. It has several features
that are helpful to developers and also have a variety of apps. This will allow you to expand it
beyond its core features.
For teams using agile methodology, it is popular and is available in many forms. You can use it
as a cloud service or, via Jira Server or Jira Data Center, host it yourself,
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What does ServiceNow mean?
ServiceNow is a versatile service capable of managing multiple instances of usage that are
different. It focuses on corporate customers, and you may also find it managing a big corporation
or organization’s data management needs.
It is effective at monitoring user requests and allowing customer service teams to hold details
related to any support incident in one location. It is especially useful for utilities, processes, and
business management and is built around workflows as well as problems.
Integrate with Jira and ServiceNow
Each team needs to know about some of the same problems, but they’re not going to need all of
the details from each other. Developers do not want to hear about problems that have already
been solved and, for example, they do not need to know the contact information of the client.
It is also beneficial to be able to audit and monitor the knowledge exchange and adjust the
integration to address any changes in the requirements of your team or prevent any issues that
arise.
Choosing the best option for the incorporation of your Jira to ServiceNow
You need to think carefully about how to get the most out of it when setting up your Jira
ServiceNow integration or other integrations. It sounds easy to exchange data between your
teams, but there are several ways to do it, and having the correct details will ensure that the right
information is exchanged and delivered to those who need it.
So, when implementing an integration solution, it would be a good idea to follow these criteria.
Autonomics

2. Benefits of ServiceNow Jira integration and use cases
Your teams might be working on various platforms while setting up an integration. They do not
communicate frequently in some situations. It is important that it can be managed individually by
those overseeing each side of the integration. This should be without having to alert the other
side every time they make adjustments or without having to function in an unfamiliar
environment.
The Sovereignty of Exalate
To ensure sensitive information does not go further than it can, they will need to be able to
monitor what, where, and with whom it is exchanged. Legislation on privacy and data sharing
means teams need to make sure they don’t share more than they need.
Versatility
You might discover that some of it is helpful when you start exchanging details, and some are
less so. Easily changing what is shared should be possible, so you can customize it as much as
you want.
If you link to many other channels, you will also need to change the details to fit your
relationship with the teams that operate those platforms. And as the synchronization
requirements of you or your partners shift, adapting the solution to develop according to the way
you function and collaborate should be simple.
Dependability

3. Benefits of ServiceNow Jira integration and use cases
Most systems experience periodic downtime and when that happens, when they come back
online, you need to be sure that things can quickly (preferably immediately) get back to normal.
Your machine should be able to gracefully handle problems, without crashing and requiring
maintenance. The less time you spend solving issues, the more you can spend doing work.
Exalate’s accuracy
Exalate, the method I’m using for this integration, is built with these problems in mind. When
integrating data management systems, Exalate is designed to offer you versatility, reliability, and
autonomy.
With Exalate, using its intuitive scripting engine, you can monitor exactly what is sent. In several
cases, the content sent can be filtered, and the way the content is mapped to each side of the
integration is enormously customizable.
At any moment, you can also adjust what your connection does, and refine it as you learn more
about what each team needs from the other. As the demands of your teams change, that can be
reflected by your integration.
A distributed architecture is used by Exalate, with a different node used for each side of the
integration. If you make a shift to one side, without the need for modifications, Exalate will be
able to manage it.

4. Benefits of ServiceNow Jira integration and use cases
Exalted’s Protection
And you have total control of what is posted, ensuring you can remain in control of your
systems’ protection and privacy.
Popular cases of use of ServiceNow
Connecting to multiple suppliers securely
There are plenty of ways to exchange details if you have different businesses providing you with
goods or services. Each supplier is likely to have its device, whereas to connect to all of them
you might use a single node. Connecting these systems while maintaining the autonomy of every
team is a challenge.
Exalate helps you to set up dedicated links for each of your suppliers from your central system.
You can also connect to teams using Zendesk, GitHub, Azure DevOps, HP QC/ALM, and more,
in addition to Jira and ServiceNow.
Synchronizing various channels in ServiceNow
Each connection can be customized to share the unique details you want, ensuring each of your
teams can use the same data independently. You can share certain areas, and keep others
separate, so you work together without stepping on the toes of each other.
Teams for Publicity and Architecture in ServiceNow
Your marketing and design teams may use different platforms to manage their work. But all of
them would be useful for much of the information they work with. Your marketing team will
manage customer feedback data and store all associated discussions.
With Exalate, the concerns can then be discussed with the design team, but they do not need the
details without it. Such as the contact information of the client or the messages shared with
marketing. Designers will work to upgrade their goods to suit what buyers want.
These modifications then automatically go back via Exalate to the marketing system. Updated
prototypes may be shared with clients by the marketing team, who have further input. Everyone
gets the necessary details.
A multiple-customer managed services provider
A Managed Services Company can work with many customers and each of those customers will
treat the information in their way. The details you share with them will always be equal, but not
identical. It will allow you to customize your synchronization to reflect your relationship with
that customer by being able to tune it to your exact specifications.
Multiple clients receive managed services

5. Benefits of ServiceNow Jira integration and use cases
Exalate allows you the ability to adjust and change your synchronization to handle various
customers. Its reliability ensures that if any of your clients have a problem with their device, you
don’t have to worry. You can continue working with others, and Exalate can immediately bring
things back on track when the issues are resolved.
Related Article: ServiceNow Orchestration
Completion
Jira and ServiceNow are both outstanding platforms that give their users various functionality.
Flexible integration of Jira ServiceNow can help teams work together more effectively. And it
can make the integration as productive as possible using the right tool.
As you’ve already learned, while synchronizing conditions, there are obstacles to address. So,
you can ensure that integration produces the results you need by choosing the most efficient
solution.