Personal Information
Organization / Workplace
Vaughan, Ontario Canada
Industry
Electronics / Computer Hardware
Website
www.upstreamworks.com
About
Upstream Works provides call center technology that allows businesses to track and manage customers across all channels.
Tags
upstream works
call center
contact centre
fcr
call centre
first call resolution
interaction management
first contact resolution
call center analytics
process improvement
quality improvement
customer experience
contact center
customer service
customer satisfaction
contact cetner
contact cent
smart agent desktop
omnichannel
cisco fcr
customer relationship management
upstream works software
social media
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