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BOLDecommerce experiences
Hej ! I’m Thomas
#frenchinhelsinki
#dadof3boys
#15yearsecommerce
#uxlead
#mentor
#happinesshacker
PITCH
PREACH
PRETEND
I’m not here to
+29%
Doing the latest whats
with a lot of efforts
to achieve great results
EXHAUSTING
FRUSTRATING
BORING
C-LevelsTeams Customers
does that sound familiar?
4 questions
B O L D
How to Build, Optimize
and Lead Data-driven
ecommerce experiences
Build
10 2 43 5
High quality with predictable efficiency
All results measured and shared
Energised and self-driven team
Next move: optimisation
4 5
“MVP” quality, late and over-budget
Blind results and no insights
Drained and resigned team
Next move: next “urgent” project
10
your Build ?
10 2 43 5
your Build ?
10 2 43 5
your Build ?
10 2 43 5
Optimization
Non-stop optimization program
Significant and Holistic experiments
Open process in and out
Reliable results
4 5
All the tools but no IT ressources
Basic experiments mostly UI
95% confidence rate is good
Done only by one team
10
your Optimisation ?
10 2 43 5
your Optimisation ?
10 2 43 5
your Optimisation ?
10 2 43 5
Lead
Mindset rooted in wonder
Focus on progress and people
Team prioritisation based on facts
Tangible vision used to make choices
4 5
Mindset rooted in fear
Focus on projects, org and tech
HiPPO prioritisation based on beliefs
Conceptual vision not really actionable
10
your Lead ?
10 2 43 5
your Lead ?
10 2 43 5
your Lead ?
10 2 43 5
Data-driven
Start: shapes tactic
Middle: drive uncompromised choices
End: evaluate, learn and celebrate
Always: monitor qualitative progress and
feed outside->in opportunities
4 5
Start: just project KPIs
Middle: “difficult” => average opinion
End: not a priority anymore
Always: lot of reports but few actions
10
your Data ?
10 2 43 5
your Data ?
10 2 43 5
your Data ?
10 2 43 5
B O
L
D
B
O
L
D
B O
L
D
B
O
L
D
Join round table #15 at 5:40pm
Prioritize progress vs projects
Choose wonder vs worry
Focus on your team vs on tech
Put your datas in action
Remember money follows JOY!
Join round table #15
at 5:40pm
Get notified of next BOLD
workshop : ttonder@gmail.com

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