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How to Build, Optimize and Lead Data-Driven Ecommerce Experiences
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Thomas TONDER
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Intro session ans assessment test @ eTail Copenhagen 2018
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How to Build, Optimize and Lead Data-Driven Ecommerce Experiences
1.
BOLDecommerce experiences
2.
Hej ! I’m
Thomas #frenchinhelsinki #dadof3boys #15yearsecommerce #uxlead #mentor #happinesshacker
3.
PITCH PREACH PRETEND I’m not here
to
4.
5.
+29%
6.
Doing the latest
whats with a lot of efforts to achieve great results
7.
8.
EXHAUSTING FRUSTRATING BORING C-LevelsTeams Customers
9.
does that sound
familiar?
10.
4 questions
11.
B O L
D
12.
How to Build,
Optimize and Lead Data-driven ecommerce experiences
13.
Build 10 2 43
5
14.
High quality with
predictable efficiency All results measured and shared Energised and self-driven team Next move: optimisation 4 5
15.
“MVP” quality, late
and over-budget Blind results and no insights Drained and resigned team Next move: next “urgent” project 10
16.
your Build ? 10
2 43 5
17.
your Build ? 10
2 43 5
18.
your Build ? 10
2 43 5
19.
Optimization
20.
Non-stop optimization program Significant
and Holistic experiments Open process in and out Reliable results 4 5
21.
All the tools
but no IT ressources Basic experiments mostly UI 95% confidence rate is good Done only by one team 10
22.
your Optimisation ? 10
2 43 5
23.
your Optimisation ? 10
2 43 5
24.
your Optimisation ? 10
2 43 5
25.
Lead
26.
Mindset rooted in
wonder Focus on progress and people Team prioritisation based on facts Tangible vision used to make choices 4 5
27.
Mindset rooted in
fear Focus on projects, org and tech HiPPO prioritisation based on beliefs Conceptual vision not really actionable 10
28.
your Lead ? 10
2 43 5
29.
your Lead ? 10
2 43 5
30.
your Lead ? 10
2 43 5
31.
Data-driven
32.
Start: shapes tactic Middle:
drive uncompromised choices End: evaluate, learn and celebrate Always: monitor qualitative progress and feed outside->in opportunities 4 5
33.
Start: just project
KPIs Middle: “difficult” => average opinion End: not a priority anymore Always: lot of reports but few actions 10
34.
your Data ? 10
2 43 5
35.
your Data ? 10
2 43 5
36.
your Data ? 10
2 43 5
37.
B O L D
38.
B O L D
39.
B O L D B O L D Join round
table #15 at 5:40pm
40.
Prioritize progress vs
projects Choose wonder vs worry Focus on your team vs on tech Put your datas in action Remember money follows JOY!
41.
Join round table
#15 at 5:40pm Get notified of next BOLD workshop : ttonder@gmail.com
Download now