Global Processing Systems: Global Leader in Payment Processing Solutions

JANUARY-2020
Vol 5 Issue-7
PAGE 10
Cover Story
Global
Leader in
Payment
Processing
Solutions
GLOBAL PROCESSING SYSTEMS
Every day
is different
here, there
is always a
new task or
challenge.
“
“
thetechnologyheadlines.com
Moses Heredia,CEO,
Global Processing Systems

10
EXPERT ANALYSIS
08 Expensive Coin Listing Is a Thing
of the Past
By Matej Michalko, Founder & CEO,
DECENT
28 Breaking through the Brand
Awareness Bubble at the New
Consumer Edge
By Christopher Connolly, Vice President of
Product Marketing for Genesys
36 Purpose-Built AI Solutions Drive
Faster ROI for the Commercial
Insurance Industry
By Ron Glozman, CEO and founder,
Chisel AI
JANUARY 2020 4
TECHNOLOGY
THE
HEADLINES
Contents
Cover Story
Global Processing
Systems – Global
Leader in Payment
Processing
Solutions
Moses Heredia,CEO- Global Processing System
10

TECHNOLOGY
THE
HEADLINES
SPLICE SOFTWARE
TARA KELLY
PRESIDENT & CEO,
An Expert in Driving Personalized
Communication
16
HEALTH INSURANCE
INNOVATIONS INC
JAN DUBAUSKAS
VICE PRESIDENT,
Leveraging a Proprietary Cloud-
Based Technology Platform to
Streamline Health Insurance
22
SPECPAGE
SEVERIN WEISS,
CEO,
A Leading 4.0 Solution Provider
32
Contents
OPINION & INSIGHTS
18 What are corporates’ biggest
supply chain challenges?
By Molly Chakraborty and Amit Sharma,
Co-founder, Trinamix
26 Artificial intelligence in Web Real-
Time Communications
By Ahmad Moradi, CEO of Netstairs
SOLUTION PROVIDERS
10 MOST TRUSTABLE
2020
INSURANCE TECH
T O W A T C H I N
SOLUTION PROVIDERS
10 LEADING
2020
INDUSTRY 4.0
T O W A T C H I N
TECH TALK
24 A Key Step in Your Digital
Transformation Journey
By Ken Neal, director , corporate com-
munications, Canon Business Process
Services
38 Future of Finance Operations
with AI
By Veena Gundavelli, Founder and CEO of
Emagia Corporation
40 10 Trending Social Media
Technologies You Should Learn
In 2019
By Angelo Chongco, Content Manager,
OTAKU FANTASY
JANUARY 2020 5

Editorial
EDITOR IN CHIEF
CARLOS CHAVEZ
SUB EDITOR
NICOLE ANDERSON
EDITORIAL STAFF
ANAND J.S
SWET KAMAL
A. CHARLES
DEESHNA C
ADVERTISEMENT
ALEX BENNY
CREATIVE DIRECTOR
SREEJESH SREENIVASAN
VISUALIZERS
FERNANDO RODRIGUEZ
KURT MILLER
MAILING ADDRESS
8101, MEMORIAL LN
PLANO TX-75024
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Copyright 2020
All right reserved. Reproduction in whole or part of
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necessarily those of the magazine and accordingly no
liabiliy is assumed by the magazine.
VOL - 5 ISSUE - 7 JANUARY 2020
EDITORIAL
DELIVERING BETTER EXPERIENCE TO CUSTOMERS IS THE KEY
D
igital transformation is forcing organizations to change their business models
and adapt to the new market reality. What’s interesting about this is that it
is not the organizations that are driving this change but the customers are
driving this change.
Understanding the requirements of customers who are living in the age of digital
transformation, organizations need to adapt to the latest technology trends to stay
competitive in the market. In particular, in the insurance industry, the change has
come in the form of new innovative solutions that are designed to simplify insurance-
related complexities and bid a farewell for mountains of paperwork. Because of the
digitalization in the insurance industry, insurance companies have made significant
technological and functional improvements, allowing customers to take advantage
of new opportunities. Now, with the help of technology, insurance companies can
achieve bigger things in today’s dynamic and ever-changing business environment.
The technology has a great impact not only in the insurance industry but also in the
manufacturing industry. In the past, it was quite difficult to gather and analyze data
across machines and to produce higher-quality goods at reduced goods. But now, it
is possible through the rise of new digital industrial technology, which is known as
Industry 4.0. This manufacturing revolution increases productivity, shift economics,
fosters industrial growth, and modifies the profile of the workforce—ultimately
changing the competitiveness of companies and regions.
Industry 4.0 brings a lot of benefits to customers. Customers could benefit by ordering
bespoke one-off products, from shirts to birthday cakes, made specifically to their
requirements.
What is the takeaway here? This special issue focuses on delivering a better customer
experience. Today’s customers are digitally conscious. Because of the opportunities
that arise from using modern technology, customers often rate organizations based on
their digital experience. Organizations ought to learn how they can use technology and
data to provide their customers with a better experience. Before that, organizations
must need to understand who this new kind of digital customer is in order to deliver
on a better customer experience.
This special issue dives into the innovative technologies that support the insurance
and manufacturing industries. We spoke to the regions’ most advanced and intelligent
solution providers in the insurance and manufacturing industries and explore how
they are making a critical impact in the market through their innovations.
Hence, in this special issue of our magazine “The Technology Headlines,” we analyze
the conversations that we had with the leaders of the insurance tech and industry
4.0. We would like to highlight their valuable opinions on how the industries are
overcoming all the challenges and moving further in the market.
Let us know your thoughts!
TECHNOLOGY
THE
HEADLINES

THE TECHNOLOGY HEADLINES
EXPERT ANALYSIS
EXPENSIVE COIN LISTING IS A THING OF THE PAST
By Matej Michalko, CEO, Decent
I
’ve been working in the tech industry for most of my
professional career, and one thing that is proven time
and time again is that innovation propels change.
When I first heard about blockchain, I knew that it would
massively disrupt the world as we see it today, changing
all types of industry standards and business practices on a
global scale—hence, the reason why I’ve stayed true to it.
Since blockchain technology is now starting to pick up
speed in terms of recognition, acceptance and adoption,
I see it as the ideal time to solidify a position in the
acceleration of this innovative advancement. Currently,
cryptocurrency is a major factor in this acceleration due to
the fact that the pioneering use of blockchain technology
was to support a digital currency known as Bitcoin.
The introduction of Bitcoin spawned thousands of other
digital currencies and crypto tokens which are now being
traded on hundreds of crypto exchanges in the range
of tens of billions of dollars daily. But how do these new
cryptocurrencies get listed on exchanges? My company,
DECENT, has created a service named DECENT Crypto
Services, specifically, to handle this operation.
DECENT Crypto Services (DCS) focuses on optimizing
the processes involved in listing and managing
cryptocurrencies on exchanges. The average investor
or trader might not be aware that it requires quite a lot
of time and resources to list any cryptocurrency on an
exchange, where some can take as long as six months and
up to $50,000 USD for just one coin.
This tedious and costly process is absorbed by the
exchanges themselves. Not the ideal situation, by any
means, but nothing that can’t be solved by an efficient,
all-purpose tool like DCS. Our new service streamlines
this operation and relieves the exchanges from any drain
on their own resources by optimizing and managing
everything for them.
DCS consists of three integral services, encompassing all
aspects of listing, storing and safely managing new or
existing cryptocurrencies:
• Universal API
• Market Making
• Wallet Security and Management
Our Universal API service is the bread and butter of
listing new coins on an exchange. We use a one-stop-shop
approach by making sure our solution integrates securely
We use a one-stop-shop approach
by making sure our solution
integrates securely with any ex-
change’s pre-existing technology
stack.
“
“
Matej Michalko
JANUARY 2020 8

with any exchange’s pre-existing technology stack.
Created by DECENT’s own, highly experienced blockchain
developers and architects, our Universal API connects
exchanges to any blockchain they desire for a seamless
and hassle-free listing experience.
Exchanges—and those in charge of maintaining them—
have done their research as to how the market reacts
to new cryptocurrency listings. A major key to success
lies with flawless integration and immediate access to
liquidity. Our Universal API service gives you the optimal
option for integration whereas our other service, Market
Making, focuses on the liquidity of new tokens.
High-liquidity markets are more resilient to manipulation
or disruption from immoderate bids and asks. Our Market
Making service enables exchanges to create or increase the
liquidity of coins and ensure healthy order books through
innovative trading strategies. Rest assured, the service we
offer provides the best solution to keep your newly listed
or already existing coins up-to-date and secure.
Speaking of security, the third service provided by DCS
is all about securing exchanges’ digital assets while
still giving them full control. Our Wallet Security and
Management service bulletproofs exchange wallets,
keeping them safe from hackers, malware, theft and
any malicious attacks. Private keys security is of utmost
importance for any digital asset wallet, and our solution
allows exchanges to transact without having to disclose
their private keys by leveraging the same industry-
standard hardware as currently used by Swiss banks.
Exchanges can enjoy peace-of-mind when using our Wallet
Security and Management service due to the fact that we
guarantee a backing of 400 million Swiss Francs (CHF),
plus, the additional security of hosting backups of their
wallets in former military nuke-proof bunkers located in
the Swiss Alps.
DCS offers these services as a package deal or
independently of one another. Each service is
customizable to fit the needs of any exchange and is
operated by a team of experienced blockchain and
innovative technology professionals from DECENT.
With that being said, why not give DCS a try? Are you
someone who’s looking to list new coins, increase their
liquidity or simply safeguard all of your crypto resources?
Our excellent team of seasoned professionals will make
sure to meet all your specific needs and translate them to
the world of crypto efficiently, fluidly and securely.
JANUARY 2020 9
THE TECHNOLOGY HEADLINES EXPERT ANALYSIS
tth

Moses Heredia
FOUNDER &CEO
“What separates us
from the rest is that we
always have feet on the
streets, with agents and
technicians that go to
the customer’s locations
to fulfill any concerns or
questions,”
PROCESSING
S Y S T E M S
GLOBAL
JANUARY 2020 10
TECHNOLOGY
THE
HEADLINES
COVER STORY

I
n today’s market scenario, payment processors
play a vital role in every business. Nowadays,
people including entrepreneurs, employees,
customers, and other business-related ones trust
their money with payment processors. At the same
time, they do not trust payment processor just
like that. They always put their trust in reliable
payment processors. If they do not consider
any particular payment gateway reliable and
trustworthy, then the whole reputation of that
particular payment processing solution provider
will be hampered. It is that sensitive.
In this tight junction, Global Processing Systems
emerged as a big ray of hope in every economic
and business sphere.
Global Processing Systems is a global leader in
payment processing solutions as well as a leading
acquirer and processor of bankcard transactions.
Started in 2003, Global Processing Systems has
a long successful journey. In particular, the
company’s journey in the payment industry
has been extremely profitable and challenging.
Challenging in the sense it is always chasing new
technology in order to provide the best service
to its customers.For example, the company
used to sell box terminals; now it is moving
along with a new edge technology and has a
separate technology department. Not only that,
the company provides hardware and software
which take various forms of payments, other
than cash, for example, Gift Cards, Loyalty Cards,
EBT, Checks, ATM Debit Cards, Visa, Master Card,
Discover, and American Express.
Global Leader in Payment Processing Solutions
JANUARY 2020 11

Providing Outstanding Customer Service
Global Processing Systems is known for its outstanding
customer service. The company partners with merchants
providing the very best in secure, state-of-the-art, easy-to-
accept payment methods, such as debit and credit cards,
gift cards, international payments, and electronic check
quarantine and check processing.
The company offers the best value in the industry by
combining our responsive customer service with our
dependable systems, low competitive interchange rates,
powerful products, and extensive fraud and chargeback
management systems.
“We provide 24/7 technical support to our customers from
customizing and tailoring applications to fit our customer’s
processing needs to installation of hardware,” says Moses
Heredia, CEO.
Global Processing Systems aims to enhance and influence
the bottom line of its customers. The company helps its
customers to gain profit in their business. It also offers help
with taxes, payroll, time, attendance, and so on.
Employees at Global Processing Systems have wonderful
opportunities for their career growth. As the company
moves forward it gives the employees room to expand their
knowledge and grow within the company, both as a group
and as an individual.
“Every day is different here, there is always a new task or
challenge which keeps the employees constantly interested
and learning, it is never boring at Global,” happily says Moses
Heredia.
Global Processing Systems provides a wide range of services
in many areas including customer service, sales department,
agent support, tech support, deployment, and inventory.
Unlike their competitors who farm to third parties, Global
Processing Systems does not;the company does everything
in-house. The company has 125 independent sales agents
nationwide and 50 employees in-house, which some have
been with the company since the beginning.
While many other financial institutions drop ship their
equipment and the customer is left to fend for themselves,
Global Processing Systems have representatives nationwide
ready to assist.
OCTOBER 2019
JANUARY 2020 12

“What separates us from the rest is that we always have
feet on the streets, with agents and technicians that go
to the customer’s locations to fulfill any concerns or
questions,” says Moses Heredia.
He also adds, “We understand that when our customers
are successful, we are successful.”
Providing Services in the Payment Areas
Global Processing Systems has been recognized by
Clover, a huge POS in today’s market.The company
actively involves in providing services in the areas of
online payment, credit card equipment, method of
payments, and web design/shopping cart.
Global Processing Systems is always on the cutting
edge of credit card processing technology by offering
merchants the ability to accept online payments over
the internet. The company provides this service through
Payment Gateways and Authorize.net. The company’s
payment gateway handles millions of transactions every
month and is continuously monitored for performance.
Unlike other service providers, Global Processing
Systems ensures cost reduction, faster checkout,
stability and reliability, and real-time online reporting.
With regard to the method of payments, Global
Processing Systems has many methods such as making
payment through credit cards and debit cards, recurring
payments, electronic check acceptance, and gift cards.
Future of Global Processing Systems
The future of Global Processing Systems is very
promising and is always staying ahead of the
technology trend. The company is currently working
with a POS company to provide futuristic payments
“Biometrics.”
The main milestone that the company seeks to achieve
in the years to come is to form new relationships in
other countries, not just the USA.
“As we continue to move forward and technology
keeps getting better, we will also provide enhanced
software and hardware to existing customers in order to
maintain our customers happy,” says Moses Heredia. tth
OCTOBER 2019
JANUARY 2020 13

Solution Providers
Insurance Tech
INSURANCE
TECH
T
he out-of-the-blue incoming calls to insurance companies became a dead letter.
Today’s customers are living in the age of digital transformation of business and
society. They want the best rates from every insurer out there at the tap of just a
few clicks. Insurers know the score and are rapidly investing millions in new startups that
are already changing the industry for the better.
Today’s technology threw a big farewell bash for mountains of paperwork. It also removes
the headache out of the buying algorithm for customers. The growth of technology in the
Insurance industry is not a bugbear that will render the insurance brokers as obsolete
middlemen. On the contrary, it redefines the role of the brokers and broadens their ability
to assist their customer.
That is why several companies have implemented chatbots into their customer service
offerings on their websites. In order to win this new landscape, insurers must demonstrate
their ability to leverage technology to create a seamless and engaging customer experience
and handle long-standing challenges faced by the industry.
In the latest edition of “The Technology Headlines”, our editorial team has taken an
initiative to look into the current state of the Insurance Industry and have come up with
the list of “10 Most Insurance Tech solutions providers to watch in 2020”. With this issue,
we intend to inform our audience that how these companies are growing and changing
the shape of the industry by delivering innovative and powerful solutions in the market.
10 MOST TRUSTABLE
I N S U R A N C E T E C H
SOLUTION PROVIDERS
INSURANCE
TECH
TO WATCH IN 2020
JANUARY 2020 14
TECHNOLOGY
THE
HEADLINES

LISTING
Bridgemark Insurance
Group LLC
Scottsdale, Arizona
forevernew.com.au
Mike Hanner
CEO
Bridgemark helps consults to receive the best employee benefits
and HR administration practices. It assists companies to manage
areas such as cost containment, engagement, health insurance,
and many more.
ESKADENIA Software
Solutions Amman, Amman
eskadenia.com
Nael Salah
Managing Director & Founder
ESKADENIA develops innovative and world-class IT products
and solutions to help its customers to increase revenue, improve
communication, and reduce operational costs in their business.
hCentive, Inc
Virginia, U.S
hcentive.com
Sanjay Singh
CEO & President
hCentive provides a range of COTS and SaaS technology
solutions. It gives associated technology services to meet the
needs of its government clients and technology partners.
Health Insurance Innovations Inc
(HIIQ) Tampa, Florida
hiiq.com
Jan Dubauskas
Vice President
HIIQ delivers a cloud-based platform that enables licensed agents
to provide savvy consumers with convenient access to insurance
products and lifestyle benefits.
OnScene Technologies, Inc
Ramsey, NJ
getshare911.com
Erik Endress
CEO & Co-Founder
OnScene is an alerting, navigation, and accountability app that
uses real-time reports from employees to improve the outcome of
school and workplace emergencies.
Reliable Insurance
Managers, Inc Katy, TX
reliableins.net
Ryan Nickels
CEO
Reliable Insurance Managers delivers several types of insurance
such as auto, home, life, business, and other insurances like
motorcycle, renters, flood, and boats.
reThought Insurance
Colorado, U.S
rethoughtinsurance.com
Cory Isaacson
Founder & CEO
reThought offers Commercial Flood insurance on behalf of “A”
rated A.M. Best rated carriers. It helps insurers and reinsurers to
profitably innovate in the Commercial Flood market.
Sky Insurance Technologies
Greenville, South Carolina
skyinsurancetech.com
Mark Combs
CEO
Sky insurance technologies delivers the best-in-class employee
benefit technology solutions. It helps insurance consultants use
smart technology to make more sales using proprietary solutions.
Sonnet Insurance
Toronto, Ontario
sonnet.ca
Rowan Saunders
CEO
Sonnet provides an easy, transparent, and customized way to buy
home and auto insurance online. It delivers a simplified quoting
and buying process for home and auto insurance.
SPLICE Software
Calgary, AB
splicesoftware.com
Tara Kelly
President & CEO
SPLICE Software improves the customer experience by delivering
personalized messages to insurance companies, financial
institutions, and retail stores in a highly engaging and cost-
effective way.
COMPANY MANAGEMENT WHAT THEY DO
10 MOSTTRUSTABLE INSURANCETECH
SOLUTION PROVIDERS TO WATCH IN 2020
TECHNOLOGY
THE
HEADLINES

JANUARY 2020 16
PRESIDENT & CEO
TARA KELLY
TECHNOLOGY
THE
HEADLINES
identify their broken
communication processes
and replace them with
consistent, branded automated
interactions that provide a
superior customer experience”
adds Tara.
SPLICE started its journey
by supplying services related
to healthcare appointment
reminders. But later, the
company shifted its focus
towards the retail sector. And
over time, it has grown into a
full-fledged technology partner
for insurers and financial
institutions.
SPLICE’s products and
services not only enhance and
personalize text, phone, and
email communication for a
better customer experience, but
also help reduce operational
expenses and employee time
investments.
Data-Driven Dialogs: A Key
Enabler
SPLICE Software’s goal is
to create the world’s best
customer communication
programs with integrated,
preference-driven digital
communication solutions.
To achieve its goal, the
company has adopted a
customer experience strategy,
which includes profiling of
both customers’ and employees’
journeys with the technology
and gathering real-time data.
This helps SPLICE create Data-
Driven Dialogs®, which can
be leveraged through different
channels including, text, phone,
and email.
These Data-Driven Dialogs®
use relevant customer data
to personalize interactions
based on customer consent
and preferences. “Distributing
highly customized content,
in a company’s brand voice,
with these consents, gives the
SPLICE Data-Driven Dialogs®
the highest industry open and
engagement rates” adds Tara.
Other Key Factors
SPLICE Software encompasses
a team of experts called
the Client Success Team —
I
magine you are juggling a fast-growing small
business, raising a family, contributing to
your community and still trying to be a fun
person to be around. It can be tricky and yet it’s
something many of us do every day. So, imagine
how frustrating it was to have a phone system
at the bank (that worked perfectly) replaced by
a fancy artificial-intelligence system that wasn’t
that intelligent at all; AND sounded terrible.
How frustrated would you be? That’s the kind of
frustration that can turn into fuel.
Tara Kelly, the CEO and the President of SPLICE
Software, felt this way when she received a
terrible automated voice call from her bank. She
immediately decided that “it could be better”
and she got right to work. And this led Tara to
establish SPLICE Software in 2006.
SPLICE Software is a leading insurance tech
solution provider that helps businesses to create
the best communication programs and strategies
to keep their policyholders engaged, happy, and
committed. “SPLICE helps insurance companies
......................................................................................
SPLICE Software
An Expert in Driving Personalized
Communication
1 0 M O S T T R U S T A B L E
SOLUTIONS PROVIDERS
T O W A T C H I N 2 0 2 0

OCTOBER 2019
JANUARY 2020 17
responsible for the ongoing success of all SPLICE clients.
They work directly with clients and help them improve
their communication programs with data strategy, content
creation, program best practices, and interpretation of
results. Moreover, they go the extra mile and track Customer
Effort Scores to make sure that every individual interaction
is accomplished in a way that is easy, safe and fun.
To optimize the data insights available for each client
program, the company has also introduced a self-serve
analytics tool called the SPLICE Dialog DashboardTM
. This
allows clients to continuously monitor their programs on
their own.
Furthermore, SPLICE executes an Annual NPS survey
to measure overall client satisfaction scores to continue
delivering remarkable services and support.
What makes the company stand out in the market?
Tara claims, “One of the primary differentiators for SPLICE
is the focus on preference-driven communications.”
Today’s consumer marketplace is extremely complex.
Offers, advertisements, and marketing messages are being
sent from every possible direction – bombarding our senses
and often overwhelming our lives.
In this scenario, personalized communication is the sole
solution. And that’s what SPLICE Software promises to
offer. SPLICE focuses on preference-driven communication
which makes policy holders more engaged, happy, and
committed. This doesn’t only help with the industry’s
movement towards legislating communication, but also
with improving the long-term customer-relationship bond.
And this is where SPLICE has made its distinctive position
in the industry.
Another aspect that separates the company from the crowd
is its desire to truly lead their clients. Tara says, “We are
not just giving our clients solutions, we are continually
leading them through what can be an overwhelming digital
landscape to find the communication solutions that are
right for them.”
Heading towards sustainable future
With a wide variety of solutions today, SPLICE Software has
made its presence known in every industry including retail,
finance, healthcare, and insurance. But it’s not going to stop
there. The company is aiming to achieve more.
In the near future, the company is adding more technologies
and offerings as per the customers’ demands with the
integration of their Customer-Driven Dialogs® with both
chatbots and voice-first devices.
In the end, when asked more about the future of the
company, Tara concludes, “It is a goal of SPLICE to ensure
that we have the safest, most secure, internationally
compliant permission capture system, and so additional
investments are also planned for our Rapid Opt-In Capture
& Confirmation program (ROCC).This system currently
supports both GDPR and CCPA and will continue to support
additional legislation as they are passed.”
If you’re looking for a technology partner to help you
grow that focuses on customer engagement, compliance
and your continued success, make sure to take a look at
SPLICE Software.
“We are not just giving our clients
solutions, we are continually
leading them through what can be
an overwhelming digital landscape
to find the communication
solutions that are right for them.”
tth

What are corporates’ biggest supply chain challenges?
By Molly Chakraborty and Amit Sharma, Co-founder, Trinamix
...................................................................................................................................................................................
...................................................................................................................................................................................
Molly Chakraborty
The explosion of tech-
nologies is transforming
the supply chain and en-
abling Industry 4.0. It has
opened up new horizons
for business never imag-
ined before
“
I
n today’s world where born-digital companies are
disrupting the businesses, continuous innovation has
become imperative for survival. The pace at which new
technologies like IoT, 5G, Big Data Analytics, Blockchain,
AI&ML are transforming the industry, keeping pace is a
challenge for businesses. By harnessing the latest technol-
ogies many companies have disrupted their industry and
redefined the market. For example, Amazon in retail, Zara
in fashion, Netflix in media, Uber in transportation have be-
come market leaders by digital disruption. Even though the
trend started in the consumer market, other industries are
now catching up. New business models are evolving using
new technologies like IoT, Blockchain and AI/ML, data ana-
lytics. Almost everyone is gearing up to make a sea change
in Industry 4.0, and 5G IoT world. This is compounded by
increasing customer demands more now than ever. Contin-
uous innovation has become a new normal to survive. Some
are ahead and showng direction and some are catching up.
However, in the world of the global economy, the change is
coming fast.
What are their biggest challenges when it comes
to adopting and integrating effective supply chain
technologies?
In Supply Chain, time-to-market plays a big role in helping
businesses stay ahead of the curve.Product development
should be agile and planners should be nimble to respond to
both demand fluctuation and supply disruption. Planning
and execution are more tightly coupled with each other now
for a successful supply chain. Collaboration at all levels is
critical. Technology with a promise to cope with these chal-
lenges to act and react near real-timeis the need of the day.
Maturity Level
People, Processes, Partners, Products, and Platforms are
the five pillars of the supply chain. An optimal and efficient
supply chain warrants accurate forecasting, effective supply
planning, real-time order promise, just in time manufactur-
ing, and stable replenishment process.
When companies are young they evolve their processes
based on both the simplicity and chaos, it resides in. More
often than not the organizations that develop these pro-
cesses sometimes do not have the foresight or the vision
to scale upto the complexity that comes with growth. In
many cases, the solutions are excel based and reside in local
machines. As organizations grow, the old processes become
sub-optimal to sustain growth. Tribal knowledge becomes
a major bottleneck. For large companies, the problem is no
less severe. Their processes sometimes become stale and
unmanageable or obsolete. Mergers and acquisitions pile up
incompatibility and add to the complexity.
“
OPINION & INSIGHTS
JANUARY 2020 18

Global Supply Chain
Long lead time from suppliers remains a perennially
unsolvable problem in the supply chain. A typhoon
in the Philippines or a tsunami in Indonesia or an
earthquake in Japan destabilizes the supply chain of
the entire globe. The use of priority shipment at times
of disaster adds to operating costs but salvages at risk
demands. These are perpetual anxieties that a planner
in the supply chain lives with everyday.
Partner Transparency
Promising customer orders becomes a perpetual
fulltime engagement. Prioritizing customer demands,
allocation of constrained supply, inventory postpone-
ment are some of the key activities supply and demand
planners and customer managers continually collabo-
rate on. Maintaining a smooth collaboration channel
both internally between different departments and
with outside partners including contract manufactur-
ers and component suppliers is key to harness collective
knowledge. Outsourcing manufacturing has proved to
be a financially most viable option for decades particu-
larly in High Tech. However, lack of transparency into
MRP of contract manufacturer makes decision making
delayed by OEM and creates heavy dependency on CMs
for day to day execution.
Postponement
Proper postponement of inventory facilitates a lean
supply chain. However, inventory postponement is
not simple. Avoiding excess and rework also becomes
a key challenge. While most supply chain is plagued
with long lead time, customers, on the other hand, have
become more and more used to placing or canceling
orders at last-minute in many industries making effective inventory
postponement mandatory in the supply chain.
Industry-specific challenges
There are also challenges specific to an industry. High Tech, Retail,
Consumer Packaged Goods, Industrial manufacturing have addition-
al unique issues. High Tech is heavy on contract manufacturing and
relies a lot on its relationship and tight collaboration with its part-
ners. Forecast of demands goes through a process of initial supply
planning. The production forecast is published to contract manufac-
turers (CM) who respond by publishing back supply commit. OEMs
lack the visibility of CM MRP. Hence they have to depend on CM for
order promise, backlog management and also Inventory valuation.
This makes customer order promise a difficult and time-consuming
process and also forces companies to carry too much excess inven-
tory.
Retail and CPG needs to plan sell in and sell through forecast and
promotions based on Point of Sales data and seasonality. Industrial
Manufacturing has its challenges on heavy and expensive pieces of
equipment.
All the above makes managing the supply chain an extremely
complex problem and companies need to spend significant time and
energy to manage this.The digital supply chain becomes a necessity.
The future of Supply Chain
Supply chain solutions based on the technology of the last decade
have helped businesses use technology to make a large impact on
the economy. However, there is scope for improvement. Newer
technologies open up new frontiers that were not possible to solve
using old technologies. Speed of 5G has allowed IOT possible in the
supply chain to decentralize decision making in factories. AI/ML is
enabling predictions and making adjustments to customer delivery
or sending machines to repair a conscious decision way before the
events happen.
AI/ML is revolutionizing the supply chain. Within the next decade
supply chain, planners will be managing supply chains like never
before. As opposed to the just-in-time placement of orders, machine
learning will be able to predict a potential price increase of compo-
nents and propose to buy in advance, even though that may be other-
wise perceived as carrying excess inventory. Leaders in the industry
are already using customer behavior analysis to drive supply chain
and replenishment. AIML is now becoming a reality in forecasting
demands and planning for supply and in execution. Cost of owner-
ship, an increase of revenue and new business model will have their
roots in IoT, Blockchain and AIML. This will bring a paradigm shift
in how planners perform their tasks. Collaboration and transpar-
ency will have a new horizon through distributed ledger smart
contracts and establish a different level of trust in the echo system.
Predictive analytics will drive the system to predict production,
maintenance needs, and system downtime. IoT driven supply chain
will be able to monitor the factory or fleet or assets, predict their
failure points and send a signal for corrective action. Blockchain has
its potential in multi-tier visibility, track and trace, provenance and
product lineage.
So where does a company start from in its journey of supply
chain overhaul?
An initiative to refine supply chain processes, embrace the state of
Amit Sharma
OCTOBER 2019
JANUARY 2020 19

the art technologies and converting that to a measurable
KPI will need to start from a design thinking activity within
the organization. A five-step process of:
1. Assessing the maturity of the company in areas of People,
Process, Partners and Products and Platform.
2. Decompose the business model into various enterprise
functions related to customer, partner, supplier and supply
chain. Measure maturity and areas of improvements in each
such function in respect to strategy, execution, and KPI.
3. Identify the top 5 areas where improvements are nec-
essary. Identify the KPI to measure ROI. Identify change
necessary in People, Process, Partners and Products, and
Platform.
4. In this critical step of design thinking, prioritize the
value-driven process areas, define the architecture, define
technology. Run proof of concept and validate it.
5. Finally, define the vision, finalize to-be process, fit/gap,
roadmap, socialize internally and with partners and execute
What are their biggest challenges when it comes to
adopting and integrating effective supply chain
technologies?
Making changes to existing processes to improve the supply
chain is one of the major challenges a company faces.
Change is hard to implement. An organization’s culture
plays a big role as a catalyst in bringing change. A company
that fosters continual changes to improve its process, adopts
new technology in a well-architected plan and harbors a
culture of adoption is proved to be most successful in coping
with the challenges.
However, change does not come without resistance. There
are four major factors that impact the success of the change.
These are stakeholder vision and commitment, the proper
skill of resources, proper incentive to motivate change and
a solid well thought out actionplan. Vision from leadership
should inculcate a culture of embracing change with pos-
itivity. Engaging resources with proper skill avoid anxiety
and frustration while going through change. Finally, change
needs to be properly planned and executed and skillfully
architected. Falling short of any of these may lead to con-
fusion, anxiety, frustration, resistance and false starts that
will be counter productive to an organization. And last but
not the least compliance and governance are necessary to
ensure the stabilization of the new process.
To summarize, the explosion of technologies is trans-
forming the supply chain and enabling Industry 4.0. It
has opened up new horizons for business never imagined
before. Today the promise is limitless and has brought a sea
change in the way consumers, industries and suppliers look
at the supply chain.
OCTOBER 2019
JANUARY 2020 20
tth

JANUARY 2020 22
VICE PRESIDENT & SENIOR
COUNSEL , HIIQ
JAN DUBAUSKAS
TECHNOLOGY
THE
HEADLINES
products that meet individuals’
distinct needs and budgets,
drastically simplifying the
application process, and
streamlining access to forms
and policy documents through
its MyBenefitsKeeper online
portal so consumers can reach
their documents in real-time
following purchases.
While HIIQ is not an
insurance carrier and does
not adjudicate claims, the
company works directly with
best-in-class carriers to source
a range of products, creating
a transparent and consumer-
friendly online marketplace
for insurance. The platform
presents threefold value by
aiding consumers, licensed
insurance agents, and carriers.
Consumers are empowered to
make informed health coverage
decisions, easily distinguishing
which plan is right for their
personal and budgetary needs.
Agents can more easily create
tailored solutions for their
clients’ needs, and carriers can
utilize the feedback from both
agents and consumers to better
drive their product innovations.
When asked what drives HIIQ’s
innovations, Jan Dubauskas,
Vice President and Senior
Counsel of HIIQ commented,
“As a technology company,
we are constantly asking –
‘what are we solving for?’
Given the current healthcare
predicament in our country, we
are solving for people’s need for
options and accessibility. We
are truly customer-driven and
believe people should only pay
D
espite significant changes to the US
healthcare system in recent years, there
are still nearly 30 million Americans
without health insurance, and those who are
uninsured or underinsured must navigate an
often complex landscape to secure the coverage
they need. More than one-third of the country
only has one carrier to choose from on the federal
marketplace, and the cost of premiums continues
to rise. Unexpected medical costs are a main
driver in bankruptcies.
In a time when technology-driven solutions
streamline and improve so many sectors, Health
Insurance Innovations Inc. (NASDAQ: HIIQ) is
making affordable insurance much easier to find
through its proprietary cloud-based technology
platform. Utilizing data analytics for unrivaled
connectivity, HIIQ provides access to insurance
......................................................................................
Health Insurance
Innovations Inc
Leveraging a Proprietary Cloud-Based
Technology Platform to Streamline
Health Insurance
1 0 M O S T T R U S T A B L E
SOLUTIONS PROVIDERS
T O W A T C H I N 2 0 2 0

OCTOBER 2019
JANUARY 2020 23
for the products and services they need. In the end, we
are motivated by the public we serve.”
Unmatched efficiency, superior customer service
HIIQ was incorporated in 2012, listed on NASDAQ in
2013, and gained recognition in 2018 as the number
one ranked company in Fortune’s “100 Fastest-Growing
Companies.” HIIQ pioneered the ‘Quote, Buy, and
Print’ model of online insurance sales, resulting in
its current, modernized application process, and the
company continues streamlining to advance efficiency
for the best possible customer experience. In 2018,
HIIQ customer service representatives handled 1.3
million calls, answering in under 5 seconds on average.
When it comes to simplification, for context, some
of the insurance products readily available on the
HIIQ platform would otherwise require consumers
go through the product selection process 3 times with
3 different websites, all with their unique data fields.
HIIQ’s wholly-owned subsidiary, AgileHealthInsurance.
com, further elevates its service offering by allowing
consumers to build out an entire suite of options for
individuals, families, and small businesses. The HIIQ
MyBenefitsKeeper web portal was also upgraded to
include a mobile application, enhancing access to
important insurance forms, policy documents, and
identification cards, so customers are prepared to fully
leverage their plans.
Looking ahead, HIIQ envisions tremendous growth
in the non-ACA market by re-entering the 65+ sector,
as 10,000 Americans a day age into Medicare. To
advance this initiative, the company recently acquired
TogetherHealth, a premier direct-to-consumer platform
primarily serving the over 65 insurance market.
HIIQ is also building out its life insurance business
and presence in the US Spanish speaking market.
Research indicates that 40-50% of US Spanish speakers
with limited English proficiency are uninsured. “We
are excited to continue innovating so we can create
tailored solutions that will well-serve these growing,
diverse populations,” Jan concluded.
“We are excited to continue
innovating so we can create
tailored solutions that will
well-serve these growing,
diverse populations,”
tth

ECH
ALK
D
igital transformation is no longer a concept. It is a
reality that is affecting the way your organization
operates today and in the months and years
ahead. Here’s one way to begin by thinking about digital
transformation: it’s the result of actions taken to move
your organization away from the traditional or manual
way business is transacted, to new ways-of-working in
the digital era. The potential business benefits range from
streamlining operational efficiency and reducing costs to
mitigating risk and gaining competitive advantage.
So, what are some key actions you can take to help with
your digital transformation journey? One key step is to
focus on modernizing your information infrastructure. But
what exactly does that mean?
For many people, the first thing that comes to mind is
technology. However, while technology is a tool, it is not
the only one related to managing information. Additional
information management tools include, for example,
a governance framework with policies and procedures
to guide the organization, people who interact with the
information and organization, and metadata. So, when we
talk about modernizing the information infrastructure,
there is a need to take a more holistic view and assess not
only the technology you have and may need, but these
other elements as well. Following are four critical things
you can do to evaluate your current state and formulate a
modernization plan:
• Assess how your current policies and procedures align
with today’s requirements. Are they providing what
is needed to address GDPR, HIPPA, PIPEDA and the
other regulatory requirements of your organization?
Document what you have and what you need,
then build a project plan to fill the gaps and revise
An important point to remember is
that modernizing your information
infrastructure does not mean to get
rid of what you have and start over.
“
“
A KEY STEP IN YOUR DIGITAL
TRANSFORMATION JOURNEY
By Ken Neal, director of corporate communications, Canon Business Process Services
KEN NEAL
JANUARY 2020 24

ECH
ALK
your governance policies and
procedures accordingly.
• Develop training for the
people who interact with the
information and processes
that are currently in place. The
training can serve both to remind
employees about key elements
of the current information
infrastructure but also to teach
them what changes have taken
place, the reason for/importance
of these changes, and to provide
details on the new procedures
and technologies that they will
use to ensure compliance.
• Identify and document your
metadata. In similar fashion as
the governance element, assess
what you have, what you need,
and enhance your metadata
in ways that support security,
privacy and findability. At the
same time, document when and
how the metadata is applied.
Investigate how automation
technologies can be used to
identify your information as
well as to extract and apply
metadata consistently and
move this activity closer to the
first touchpoint. For example,
perhaps you require a signature
on a contract, a process that up
to now has been paper based.
You might consider capturing the
signature digitally and keeping
the document in a digital state.
• Inventory your information
assets, documenting where they
reside, who is responsible for
them, who accesses them and
if they are connected to other
information/data and systems.
Also document how they are
being accessed and their role in
your business processes. Look
for opportunities to enhance
accessibility and improve
responsiveness for customer
demands, and the changing
business landscape.
An important point to remember is
that modernizing your information
infrastructure does not mean to get
rid of what you have and start over.
The best approach is to investigate,
document, and put in place a project
plan that fills the gaps, supports
operations and compliance, and
leverages your current investment.
The potential gain ofthis strategy is
that it can provide lasting dividends
on the road to success in the days
ahead. tth
JANUARY 2020 25

EXPERT ANALYSIS
WebRTC is the technology made for the
real-time interaction granting the use of the
next generation video codec with little or no
latency.
“
“
ARTIFICIAL INTELLIGENCE IN WEB REAL-TIME COMMUNICATIONS
By Ahmad Moradi, Chairman and CEO, Netsatirs
W
e watch, read, and hear a great deal about the use
AI and Machine Learning. The Applied science
inAI will revolutionize many industries. It will
have a profound impact.
On the other hand, WebRTC technology is transforming.
Internet Task Force Engineering (ITFE) will be updating its
2014 Release. WebRTC is the foundation for the future of
real-time communications.
All conversation including AI interaction starts with
engagement. One must rely on communications tools
and abilities to share logic, emotion, and even feelings.
WebRTC is the technology made for the real-time interaction
granting the use of the next generation video codec with
little or no latency. WebRTC and AI may someday become
the foundation for building the next generation of device
operating systems. Who knows?
As AI is exploring its own destiny, when WebRTC and AI are
combined, they could spark new ideas in research defining
trends, and clear new signs of creative and innovative
application use.
Take Cognit.AI as one of the many initiatives for exploration.
Kranckygeek.com in collaboration with bloggeek.com joined
forces amongst several other industry research providers to
explore the use of AI in WebRTC.
They learned that the primary focuswereon four areas of
interests:
1. Speech Analytics
2. Voicebots
3. Computer Vision
4. RTC Optimization
Converting speech to text, automated programs that interacts
with human, programs that interpret and analyzes images
and videos, and the ultimate Holy Grail RTC optimization
remains the four primary areas of AI and WebRTC studies.
A h m ad M o r a d i
CHAIRMAN AND CEO, NETSATIRS
JANUARY 2020 26

Details of the findings are available on a 147-Page Report.
However, there are new streams of opportunities on
the horizon.Hence, when an opportunity meets the
preparation, a whole new breed of catalysts will lead
the way. In an article written in Forbs, Mr. Tom Taulli, a
contributor writes “What Entrepreneurs Need to Know
About AI.”
While AI will require adaptive entrepreneurial abilities,
one must adjust and learn how to deal with the Realities
of the Modern Workplace. One of the areas that Video,
WebRTC and AI have coexisted lies with NETSTAIRS
who specializes in Digital Media Infrastructure. Their
team of engineers are working on ways that AI become
a self-healing algorithm that will ensure the best user
viewing experience while mitigating RTC related
latencies.
WebRTC and AI are becoming the new twosome. With
the release of several releases, WebRTC 1.0 becoming
stronger than ever while WebRTC 2.0 initiatives are
underway. RTC 2.0 and new Microsoft contribution to
WebRTC (aka ORTC) compete to replace the traditional
video streaming services with little or low latency
codecs. Real-Time Communications (RTC or WebRTC)
brings a wealth of business and consumer income
stream opportunities when combined with AI, IoE,
and Blockchain. RTC makesdevices connection, IoE
gadgets, electronic appliances, human, and machines
communicate with each other – all in real-time settings.
Today, as I write this article, amongst the most popular
video codecs are H.264 and HLS. H.264 comes with
15 years of track record and most proven wide reach.
WebRTC today supports H.264 and VP8. However, with
the advent of 5G and greater volume of bandwidth
services available through ISPs around the globe,
HTML5 video communications and the latest codecs are
improving our visual experience dramatically. Expect
soon the release of VP9 and HVEC (H.265) along with
the present support of Web.M and MPEG-Dash codecs
- as the new media players standards. Much like Adobe
Flash, your browsers one day will eventually disable
the old codec and replace itself with a greater quality of
video and even 4K or higher player(s).
Ahmad Moradi brings decades of video expertise with
PHD studies in AI is a contributor.
According to the studies, after identifying 100 companies using RTC, 40 companies were interviewed. The web
survey demonstrated the following:
Source: https://cogint.ai/ai-in-rtc-report-highlights/
tth
JANUARY 2020 27
THE TECHNOLOGY HEADLINES EXPERT ANALYSIS

By Christopher Connolly, Vice President of Product Marketing for Genesys
C
onsumer awareness of brands exists in a digital
bubble — immediate, ephemeral and reactive.
What populates that bubble comes through so-
called “edge” devices — smartphones, tablets, smart
speakers, digital assistants, connected vehicles, and
the rest of the Internet of Things (IoT) in a smart
home.
Whether it’s choosing your interactive adventure
or getting in-the-moment Intel on road hazards, the
edge computing movement promises more reward-
ing experiences as a result of empowered systems,
bringing big changes to shopping, sports and home
entertainment. Edge computing is data processing
that happens on consumers’ personal devices rather
than in remote data centers and the edge is where
people are interfacing with brands today.
The immersive movies and uninterrupted virtual
reality games made possible on the new digital end
points will also change the way customers engage
with brands, and with that engagement comes mas-
sive new opportunities for marketers. A media con-
tent provider like Netflix can use data and customer
preferences collected from interactive program-
ming like Black Mirror: Bandersnatch, building an
expectation on the part of customers for ever more
relevant, personalized content.
As edge devices change broader consumer behavior, companies will
need to catch up in how they market to their customers and in how
they provide support. They can’t continue operating as in the past.
Traditional retailers have had 25 years to adapt to e-commerce; now
a new company is lucky to have 25 months. Adapt, or go the way of
struggling Pier 1 Imports and Forever 21.
Speak to me
Voice interaction has become a critical part of the technology inter-
face in edge devices. Even if the company has the item or service that
a consumer wants, it has to be discoverable through voice search on
edge devices or it doesn’t really exist. Many people don’t even search
directly anymore; it’s faster to ask Alexa, Siri or the Google Assistant
to search for them. Why wait for a friend’s recommendation when
saying “car repair near me” will cause multiple advertisements or
articles related to body shops to appear instantly on every device and
float through every social network?
Marketing infrastructure has to become more efficient and predictive
for a product or service to secure a prime spot within the awareness
bubble. If Dad tells Alexa to add “laundry detergent” to the shopping
list, Alexa won’t ask about brand preference. She will order the brand
that she has been programmed on the backend to order, based on
AI-enabled predictions— and partnership deals for keywords.
Christopher Connolly
AI-powered, voice-enabled
“edge” devices with predictive
capabilities present companies
with new challenges in mar-
keting to and supporting
customers
“
“
AI-powered, voice-enabled “edge” devices with predictive capabilities present companies
with new challenges in marketing to and supporting customers
EXPERT ANALYSIS
BREAKING THROUGH THE BRAND AWARENESS BUBBLE AT THE NEW
CONSUMER EDGE
By Christopher Connolly, Vice President of Product Marketing for Genesys
C h r i st o p h e r C o n n o l ly
tth
JANUARY 2020 28

10 MOST INNOVATIVE
2019
S O L U T I O N P R O V I D E R S
IMAGE RECOGNITION SOFTWARE
T O W A T C H I N T H E Y E A R
10 LEADING
INDUSTRY 4.0
SOLUTION PROVIDERS FOR 2020
T
oday, time has changed. And with this changing time, technologies have also
evolved. Now, technologies are not limited to the internet, emails, or mobile devices.
They have moved to the next level and become an integral part of businesses.
Whether it’s AI, drones, blockchain, cloud, machine learning, or IoT; each of these has
become an eye-catcher for companies — changing the way they do businesses.
This compelling transition is called Industry 4.0, which represents the Fourth Industrial
Revolution. Fourth Industrial Revolution (Industry 4.0) is nothing but the connection
between physical and modern digital technologies including, artificial intelligence, data
analytics, cloud, and the Internet of Things.
It offers countless advantages to companies, which include increased automation,
improved communication, and monitoring, as well as smart machines that can analyze
and diagnose issues without the need for human intervention. At the same time, it creates
a highly tense labor market, which is forcing businesses to adopt modern solutions and
stay ahead in the competition.
Solution providers in this case are coming forward in large scale. They are developing
innovative and robust solutions that help companies, regardless of size and industry, to
transform their business operations and grow in the market.
Inthelatesteditionof‘TheTechnologyHeadlines’,oureditorialteamhastakenaninitiative
to look into the current state of the Fourth Industrial Revolution. They have come up with
the list of “10 Leading Industry 4.0 Solution Providers for 2020” that bring new value to
a wide array of businesses. With this issue, we intend to inform our audience that how
these companies are progressing and keeping pace with the ever-evolving technologies
and innovations to bring changes in the diverse sectors.
INDUSTRY
4.0
INDUSTRY
4.0
INDUSTRY 4.0
JANUARY 2020 30
TECHNOLOGY
THE
HEADLINES

LISTING
Bosch Software Innovations
Berlin, Berlin
bosch-si.com
Stefan Ferber
CEO
Bosch Software helps its customers to bring their IoT ideas from
strategy to implementation. It has the domain-specific software to
support companies to digitally transform themselves.
Harrington Group International
Solutions, Orlando, Florida
hgint.com
Richard Harrington, Jr.
CEO & President
Harrington Group offers software services to improve business
processes. It delivers substantial short-term operational
improvements and strong long-term financial results through a
blend of products and services.
IIoT-Oxys
Cambridge, Massachusetts
oxyscorp.com
Cliff Emmons
CEO
Oxys Corporation uses AI to resolve industrial and environmental
challenges. It develops hardware, software, and algorithms that
monitor and predict conditions for agricultural, medical, and
energy applications.
IoT.nxt
Centurion, Gauteng
iotnxt.com
Mark Combs
CEO
IoT.nxt allows businesses to create a digital overview of their
entire organization, including technologies, equipment, and
processes. It also draws insight from the data that their connected
‘things’ generate.
NGen Canada
Hamilton, Ontario
ngen.ca
Jayson Meyers
Founder & CEO
NGen promotes technology adoption and greater collaboration
between technology and manufacturing to help Canadian
companies navigate the global shift to advanced manufacturing
Omni-ID
East Rochester, New York
omni-id.com
Tony Kington
CEO
Omni-ID is a patent holder and a leading provider of passive
UHF RFID tags. It resolves the challenges of high-value asset
identification and tracking across many industries.
Plural Additive Manufacturing
Lake Oswego, OR
pluralam.com
Ed Israel
President/Co-founder
Plural distributes additive manufacturing machines including
3ntr industrial 3D printers. Its offerings cover the full part
production process, from design to print, and to service on a
national scale..
Radix Engineering and Software
Houston, TX
radixeng.com
Radix US
CEO
Radix provides services with control systems (PLC, SCADA, DCS)
design and configuration, alarm management, and advanced
process control. It also delivers simulations with Computational
Fluid Dynamics (CFD) and Finite Element Analysis.
SpecPage
Küssnacht, Schwyz
specpage.com
Severin Weiss
CEO
SpecPage delivers a quick-start, out-of-the-box, enhanced PLM
solution that improves product quality, increases revenue, and
reduces production costs while supporting global regulatory
compliance.
Titomic
Notting Hill, Victoria
titomic.com
Jeffrey Lang
Managing Director
Titomic provides OEM production and R&D services from its
TKF smart production bureaus to the global aerospace, defence,
shipbuilding, oil & gas, mining, and automotive industries.
COMPANY MANAGEMENT WHAT THEY DO
10 LEADING INDUSTRY 4.0
SOLUTION PROVIDERS TO WATCH IN 2020
TECHNOLOGY
THE
HEADLINES

JANUARY 2020 32
CEO OF SPECPAGE
SEVERIN WEISS
TECHNOLOGY
THE
HEADLINES
If anything goes wrong, the
organizational growth gets
affected, the process gets slow
down, and the profit margins
will decline as a result.In
dealing with these challenges,
it is difficult for any company
to rise above the competition—
but not for SpecPage that
has the right tools for the
job. SpecPage is one such
company that has formula-
based lifecycle management
software which adopts a
holistic approach to these
challenges—empowering food
and beverage manufacturers
to accelerate innovations,
leverage new product trends
and introductions, streamline
costs, and deliver better-quality
products with enhanced global
regulatory compliance to
reduce risk.
Founded in 2006, SpecPage, a
leading Industry 4.0 solution
provider, found the better way
to provide the enhanced digital
process solutions for formula-
based food and beverage
industrialized production.
Within a short period, the
company grew throughout
Europe, and in 2010, it began to
expand internationally.
SpecPage is the only product
life cycle management (PLM)
and product data management
I
n the fast-paced era, food and beverage
industry is exceptionally competitive
and highly regulated. The demand
among consumers for comprehensive,
accurate information and clean labels,
retailers for increased productivity and
lower prices, and regulatory agencies
for compliance with ever-changing
directivesis growing higher every single
day. Entrepreneurs ought to run the
business in a way to bring transparency,
traceability, and visibility into production
processes, product data, and supply chain
management.
......................................................................................
......................................................................................
......................................................................................
SpecPage
A LEADING 4.0 SOLUTION PROVIDER
1 0 L E A D I N G
I N D U S T R Y 4 . 0
SOLUTIONS PROVIDERS
“ Experience and innovation are key
elements of our international development
and management teams ”
TO WATCH IN 2020

OCTOBER 2019
JANUARY 2020 33
(PDM) process solution vendor uniquely distributed
to food and beverage producers. The reason is that
the SpecPage’s business intelligence ecosystem is vast
and hosts a range of applications modules to manage
workflows, product portfolios, providing formula and
labeling functionality. It also includes compliance
management from the first minute on a developer
starts to innovate a new product.
Product and services
SpecPage’s premier process solution is SpecPDM.
SpecPDM is a fast and easy PLM specification and
formula management solutions which brings rapid
return-on-investment. SpecPDM allows automated
report generation, including nutrition and allergen
lists and product data sheets, and easy historical
tracking of formulations to ensure transparency and
traceability. The product also includes certification-
based workflow management in accordance with
ISO, BRC, and IFS norms. The standardized software
suite also includes modules for quality management
(LIMS), labeling, and nutrition calculations to
meet global compliance requirements. It includes
features to streamline quality control, administrative
functions, budget control, workflow, data tracking
support, and data exchange. It is available on-premise
or in the cloud.
SpecPage’sGS1/GDSN Guide offers interconnected
adaptable, seamless access for advanced go-to-market
strategies that optimize data and enable digital
transformation for Industry 4.0.
SpecPage’s product data and lifestyle management
solutions ensure that its clients can increase their
efficiency, revenue, and ROI for decades to come,
driving market innovation in the food and beverage
industry around the world.
Relationship with customers
SpecPage dedicates its resources 100% to its clients’
goals. In fact, the company measures itself by its
customers’ measurements.
“Every one of our clients is a reference client.
Technology projects require the utmost trust—
SpecPage Earns
Coveted ISO 27001
Certification from
Bureau Veritas Group

OCTOBER 2019
JANUARY 2020 34
we make sure to provide the absolute best, most
personalized attention to detail to meet the specific
needs of each of our clients. We customize our
innovative process solutions, so that our clients get
the maximum benefit and best results from their
investment,” says Severin Weiss, CEO of SpecPage.
The company helps its customers to achieve tangible,
measurable results with its innovative, efficient
process solutions. Through all of its products, the
SpecPage helps several companies across the globe
centralize their recipe data management and storage,
ensure compliance with international food laws, as
well as achieve significant process improvements
which have provided them with increased revenue and
rapid ROI. From innovative ideas, back-track ability,
the maximization of productivity, to efficiency, all
these companies’ success stories demonstrate how fast
and easily long-term success can be achieved in the
food and beverage industry by using the right product
data or lifecycle management system.
“People are our central asset. Just like choosing the best
ingredients for a great food product, motivated and
entrepreneurial employees are the recipe for success,”
proudly says Severin Weiss.
Expanding foothold
The company has offices around the world, including
in Germany, France, Slovakia, Switzerland, China,
Singapore, Italy, and the United States. The company
is also constantly seeking professionals who see
opportunity where others don’t and can make a huge
impact. In 2015, we expanded to the USA by acquiring
and rebranding SpecPage, adding to its process
optimization solutions GLN-Data, a German SAP
provider. The China and the Asia-Pacific region joined
our international client base in 2017, making SpecPage
a world player in the F&B industry.
“Experience and innovation are key elements of our
international development and management teams,”
says Severin Weiss.
Mission and vision
SpecPage strives to keep structurally innovating goals
to ensure it can achieve the targets it has set for the
next few years. These goals include strengthening
the company’s local support capability. The company
wants to have a truly global delivery team in place who
can provide around-the-clock services. The company
focuses on building strategic partnerships with sales
partners that will allow the company to upscale faster
than ever before. The company plans to continue
to grow very rapidly and is looking into additional
acquisitions which will allow it to boost business at an
even faster pace.
“At SpecPage we believe in a culture of transparency,
fair trade and continuous improvements and
innovation. Quality management, superior customer
service and excellent performance ensure the highest
possible standards – delivered to every client, every
day,” says Severin Weiss. tth
“ People are our central
asset. Just like choosing the
best ingredients for a great
food product, motivated and
entrepreneurial employees are
the recipe for success ”

EXPERT ANALYSIS
PURPOSE-BUILT AI SOLUTIONS DRIVE FASTER ROI FOR THE
COMMERCIAL INSURANCE INDUSTRY
By Ron Glozman, CEO and founder, Chisel AI
F
rom chatbots to Netflix to “Hey Siri,” virtually
every aspect of our lives is impacted by Artificial
Intelligence. Now it’s commercial insurance’s turn.
While investment in new technologies by commercial
insurance companies has lagged behind personal lines,
this is changing as the industry looks to AI to help address
age-old cumbersome processes that hamper customer
responsiveness and growth.
With so many different types of AI available, it can be
confusing to select the right AI solution. A key consideration
is whether the AI solution is purpose-built for insurance or
general-purpose. Knowing the difference could be the key to
accelerating implementation and ROI.
What is a Purpose-Built AI Solution?
Purpose-built solutions are designed to address the specific
needs of an industry. For example, a purpose-built solution
for insurance like Chisel AI understands the specialized
language of commercial insurance documents and includes
intelligent out-of-the-box workflows that automate high-
volume routine brokering and underwriting processes.
While general-purpose AI is a solution in search of a
problem, a purpose-built solution starts with the real pains
that insurers face every day, and then harnesses the power of
AI to solve them.
Purpose-built Advantages
Artificial intelligence is an algorithmic method of evaluating
data and making predictions based on past results – this is
what allows AI solutions to learn and get better over time.
But algorithms are only as good as the data they are trained
on.
There are significant advantages to choosing an AI solution
purpose-built for insurance. These solutions will already
have been trained on data sets from many other brokers and
carriers, allowing you to benefit from the experience gained
from other customers in your industry. While the AI solution
will still need to be trained on your unique data and adapted
to your business rules, it speaks the language of commercial
insurance out of the box. This gives purpose-built solutions
a leg up when it comes to meeting your business objectives
quickly, efficiently, and at a lower cost. Purpose-built
solutions require less training time and less customization.
A Question of Trust
Ultimately, the choice comes down to peace of mind. One
well-known general-purpose AI solution was originally built
to win a TV quiz show – it doesn’t get more generalist than
that! Would you trust this solution to run your mission-
critical processes and comprehend the nuances of your data?
Does it stand to reason that a general-purpose solution might
take longer to get up to speed, and could put the success of
your implementation at, ahem, jeopardy?
AI that Speaks Your Language
Even for the most experienced staff, combing through
complex insurance documents can be tedious, and costly
errors and omissions do slip through. Chisel AI reads
unstructured insurance data 400 times faster than a human
– and with greater accuracy. It’s the only solution that
Ron Glozman
CEO AND FOUNDER,
CHISEL AI
JANUARY 2020 36

instantly recognizes 500+ insurance-specific data points,
such as limits, premiums, deductibles, types of coverage,
exclusions and endorsements. Chisel AI also supports
insurance industry standards like ACORD and CSIO. And
Chisel AI never gets tired – not even on page 46 of the
policy or after processing thousands of submissions.
Real-world Use Cases of AI in Commercial Insurance
For brokers and carriers, making sense of policy-level
data locked away in insurance documents is critical. By
using Chisel AI to extract data and digitally transform
routine tasks, insurers can free up their skilled
knowledge workers to focus on their customers:
Quote Comparison – Check critical elements in up to
ten quotes at once to identify the best coverage and
premiums for their customers. No need to manually
review each quote and rekey information into
spreadsheets for comparison.
Policy Checking – Digitize and standardize the entire
process of checking a policy against an application,
submission, quote, and binder—in seconds.
Submission Triage – Automatically extract key policy-
level data in real time and apply rules to submissions
to either auto-decline or auto-route them to the right
department.
Submission Prioritization – Slash broker response
times from weeks to days by quickly identifying the
best submissions to write. Chisel AI automatically ranks
submissions based on risk appetite, likelihood to bind,
and other key performance indicators.
Summing Up
By using purpose-built AI solutions to free insights
trapped in unstructured insurance data, brokers and
carriers can increase their underwriting capacity by over
50 percent, achieve better risk assessment and pricing,
reduce E&O exposure, and deliver a better customer
experience. Increasingly, commercial insurers are
learning that the key to unlocking the full potential of AI
is choosing a purpose-built solution. tth
JANUARY 2020 37
“ Artificial intelligence is an
algorithmic method of evaluating
data and making predictions based
on past results – this is what allows
AI solutions to learn and get better
over time. ”

FUTURE OF FINANCE OPERATIONS WITH AI
Veena Gundavelli, Founder and CEO of Emagia Corporation
N
o matter what you think is the future for
your finance organization, it is loud and clear
that your finance will be digital and disrupt-
ed in every way. Artificial intelligence, the massive
force of digital disruption, has already disrupted our
everyday life. We are experiencing the new game
changing effects of AI in the consumer world when
we are using Netflix, Uber, Facebook, Apple, Google,
Amazon, Tesla and many other products. AI is also
penetrating fast into the enterprise and changing
operations in ways you have not imagined. AI is
very much like the electricity in the digital age that
will soon power each and every business process
unleashing whole new levels of automation.
Deloitte leadership from the Finance in the Digital
Age, Juniper shared services finance leader and
business process services execs from NTT Data and
TechM recently joined Emagia on panel discussions
on Future of Finance Operations and shared their
views and perspectives on digital finance operations.
Here are the top 10 views:
Trending High in CFO Priorities
AI is disrupting massively the order-to-cash, pro-
cure-to-pay, record-to-report, treasury operations.
These processes are still very inefficient, manual
and prime targets for digital disruption. AI promises no-brainer tangible
process efficiency gains on finance operations and hence gaining signif-
icant attention from CFOs.
Shift in Shared Services Models
GBS, Shared services and BPOs models will be disrupted forever. FTE/
people-centric business models will become a thing of the past. Digital
services and outcome-focused performance structures will emerge.
Rise of Digital AI Platforms
Finance operations - accounts receivables, accounts payables, revenue
accounting, treasury will move beyond ERPs to specialized O2C/P2P/
R2R digital automation platforms at their core. These specialized plat-
forms, like Emagia, will be AI-powered for autonomous self-directing
operations, intelligent process automation, deep self-learning analytics
and cognitive digital workforce disrupting the traditional back-office in
new ways.
Emergence of Digital Finance Factories
Finance operations will become digital automated factories with intel-
ligent self-directing operations, touchless transactions and with highly
efficient cycle times. For example, cash application can become com-
pletely automated to handle almost 90-95% of the transactions.
Digital Workforce and Digital Workplace
Digital finance assistants will provide 24/7 digital customer service to
customers of GBS. Customer interactions with AR or vendor interac-
Veena Gundavelli
No matter what you think is the
future for your finance
organization, it is loud and clear
that your finance will be digital
and disrupted in every way.
“
“
ECH
ALK
JANUARY 2020 38

tions with AP or internal stakeholders in sales, custom-
er service staff, BUs and others. Finance operations
staff will have digital assistants to help improve their
productivity. These digital assistants will be cognitive,
intelligent and skilled on finance processes, can read
and understand documents, can do data entry into ERPs
and other systems, can converse with customers and
business operations staff.
Shift Humans to Value Add
Finance operations staff will need to handle only process
exceptions and escalations done by the automated sys-
tems and bots. Administrative and operational team will
diminish in size. Having low cost labor around the world
to handle finance transaction process will be the thing of
the past.
Doubling down on Insights
Predictive analytics, deep learning insights and trans-
parent real-time reporting on finance operations will
gain huge prominence. AI/ML/DL will drive futuristic
insights such as Customer 360, Vendor 360, Operations
360, Cash flow 360. AI will help finance operations
identify process bottlenecks. AI will drive highly person-
alized processes such as a personalized account receiv-
able collections treatment for a customer with pinpoint
accuracy.
Connected Finance will be key
Finance operations will become highly connected with
systems in the enterprise and outside the enterprise
such as bank, credit bureaus, customer portals, related
internet sites. Information flow will be seamless and
trusted with blockchain networks.
Imperative Talent Shift
Major shift of workforce is predicted from today’s ad-
ministrative skill set to future analytical skills set to har-
ness the business value from advanced analytics. GBS,
shared services and BPOs will provide finance analytical
insights as service.
Role of Finance to Business Stewardship
Finance operations metrics will change from operation-
al KPIs to business performance metrics and the impact
of guidance finance can give to front-office and middle
office for improving revenues, bottom-line and cash flow.
For those of you having digital finance transformation
on your mind, the time to plan for incremental efficien-
cy gains with piecemeal automation is over. This is the
time to understand the massive exponential change that
will change your finance operations at the core. It is time
to aim your digital finance transformation to model and
change the operations for the future in the digital world.
For the order-to-cash operations, the future is already
here. At Emagia, we are continuously pushing the limits
on innovation to reimagine the order-to-cash cycle and
helping our customers leapfrog to the digital age. Check
out our AI-powered OTC platform and experience auto-
mation to whole new levels, experience digital workforce
in a whole new paradigm, experience business insights
with a whole new crystal ball. tth
OCTOBER 2019
JANUARY 2020 39

10 TRENDING SOCIAL MEDIA TECHNOLOGIES
YOU SHOULD LEARN IN 2019
By Angelo Chongco, Content Manager, OTAKU FANTASY
T
echnology keeps on evolving rapidly, and it’s so
much more in different social media platforms.
Today, the use of social media is no longer limited
to just building relationships and sharing thoughts.
It can now be used as an important tool to succeed in
career, advocacy or in business. As such, being in the
loop about the trending social media technologies will
help ensure brand competitiveness.
In this article, we’re going to show you the latest apps,
software, devices, techniques and new social media
platforms that will matter the most in the coming years.
Vero
Vero is the most applauded social media platform at
this point. This application is now taking on Facebook
and Instagram. It offers early adopters to register for
free.
Unlike other platforms, Vero promises no ads, no data
mining and no algorithm. As such, it sounds like a
heaven-sent social media app for those who prefer absolute privacy
and a personalized feed.
Its greatest selling point is an ordered feed, which many individuals
have been asking for since time immemorial. As an entrepreneur
or business founder, despite the lack of promotional features, you
can still grow your brand through broad customer base research,
discovery, and power of browsing.
New Affiliatse Opportunities
Businesses see different social media platforms as an integral part
of their sales campaigns. With Facebook ad prices going nowhere
but up, it’s just right to make every cent count. Apart from directly
selling and drop shipping, another opportunity to milk money out
of your network is through new affiliate opportunities.
Keep yourself aware about the newest programs, especially those
that pay high and with very little conditions.
Privacy and Security Apps
As social media has become a huge part of personal and business
needs, you must learn how to protect yourself through usage
of different privacy and security apps. Things like spyware,
Angelo Chongco
The use of social media is no
longer limited to just build-
ing relationships and sharing
thoughts. It can now be used
as an important tool to suc-
ceed in career, advocacy or in
business.
“
“
ECH
ALK
JANUARY 2020 40

ransomware, and viruses can infiltrate your devices.
These don’t just mess up a system, but could syphon your
important details such as personal data, social security
and credit card info, which can be used for identity theft
and fraudulent activities.
Quantity of new malware variations for mobile has
expanded by 54% in 2017. That is as indicated by
Symantec’s Internet Security Threat Report 2018. Having
your private details stolen can compromise your life in
many ways. That is the reason it’s critical to secure your
protection online.
Top VPN for mobile includes CyberGhost, TunnelBear,
HotSpot shield and more. These can hide your exact
location, disguise your IP address, prevent logs, offers
phishing protection, and even password management
services.
Google Algorithm and Other Updates
Google has been through a lot of upgrades since January
1996. So, is Google important for business? Everyone
knows the answer to this, and everyone also knows the
possible repercussions to a brand or company shall the
executives ignore what this search engine can do.
Google provides secure browsing experience across the
web. Google represents 92.96% of the worldwide internet
searcher showcase as of September 2019 (Source: Stat
Counter, 2019). Clearly, this will remain as the biggest
mainstream search engine by 2020.
Due to this, it’s important for a company to hire a digital
marketer who has expertise in search engine marketing.
With Google ads expanding your reach to be at the
highest point of advertisement, it’s highly reasonable for
anyone who wants to make it big in the virtual world to
learn more about how to rank in Google searches.
Watching out for each update will give you a bit of an
advantage.
Video Content Creation and Marketing
Videos are expected to be the biggest content type in
2020. Gone are the days where memes are king. Although
other types like images, thumbnail links to an article,
text can still be used for engaging with your followers
and marketing your products and services, it’s a wise
decision to widen your appeal through video content
marketing.
Compared to others, video recordings have fewer
challenges. By 2019, 80% of worldwide Internet
consumption will be video content. Advertisers who
use video develop income 49% quicker than non-
video clients. Advertisers who use video get 41% more
web traffic from search than non-clients (Source:
Renderforest, 2019)
Freelancers who would like to have a prosperous online
gig in 2020 would need to upskill and learn about video
editing. Influencers would be forced to create videos
instead of just posting images. With the current trend,
video domination is bound to happen.
Brand Ambassador Marketing
Influencers play a huge role in reaching out to a wide
array of audience segment. Their popularity can pull
your brand out of the dark and make their followers
instantly trust your brand. Now, that they began to
rise each year, small businesses must begin using
social media influencers rather than starting their
advertisements as they can improve the content of your
vision and learn from them as a beginner.
One of the key patterns of the most recent couple of
years has been the development of influencer marketing
via sponsored content on social media. New research
from showcasing stage Social bakers into Instagram
advertising shows that in North America, influencer-
supported posts have developed by more than 150
percent from 2018 to 2019.
Musical.ly
Musical.ly is an app developed by Alex Zhu and Luyu
Yang which was released on April 2014. It was a product
borne out of the thought of consolidating music,
recordings, and social media to draw in youngsters. In
only three years, this app already gathered 200 million
users worldwide in 2017 and it keeps taking the web by
storm.
So, how can musical.ly help your company? This app
needs a different strategy rather than focusing the
content on your brand and be too serious. Using Musical.
ly you can reach your audience in a comedic way as a
brand’s objective is to become visible and popular.
Having a great content advertisement can’t help your
brand. As a digital marketer, you must make your brand
known first and this app is the perfect fit for your needs.
Augmented Reality Innovation
AR enables brands to offer one of a kind experience to
the audience. And this is essential for apps and game
developers who like to make it big in the world of virtual
reality.
We’ve seen how Pokémon Go took over the world,
even for a short while. This could happen again, and
everyone’s hoping that it’s their game that will grow as
the next big thing.
OCTOBER 2019
JANUARY 2020 41

Now that augmented reality is taking part in our daily
life, its should not come as a surprise when some
companies start to sell using this feature. It provides
more satisfaction to customers and it will make them
feel like they’re purchasing on a store.
Telegram
Telegram is quite underrated at this point, but it keeps
on consistently increasing its user base. This app can
connect your brand to a user in an instant. But, what’s
unique on this app?
Telegram had the best policies in terms of privacy. With
it, you can easily trust on this app that any private
information about you cannot be stolen. Plus, the fact
that you can send a message to several users at once and
create a chatbot is an add-on.
The app is also used to gain organic engagements
through a social media marketing strategy called
engagement pods. Instagram account owners take
time to like and comment on previously posted IG post
links so they can post there to and receive their share of
engagement.
Soon, more marketing techniques will be discovered and
as someone who’d like to grow your social media fan
pages quickly, it’s something you don’t want to miss.
Chatbots
Imagine using an automated chatbot so you can have
someone to respond to customer inquiries while you’re
busy expanding the business. How good was that?
Not only in sales and customer management, but
chatbot can now be used as a library and a recruitment
assistant. The use of chatbots lessens the cost for
manpower as it can take the work of a few full-
timeemployees. But still, do not forget that human
deduction is still the best
Business Insider experts believe that in 2020, 80% of
the businesses will use chatbots. It can provide a lot
of benefits to your company such as saving time and
money, as stated by Chatbots magazine using automated
agents can help your business to save up to 30%. As it
provides a more consistent service in terms of handling
inquiries.
Conclusion
The year 2020 is another arena for those who are trying
to build an empire. Whether they would succeed or not,
really depends on the tools they are using. Social media
use and the upcoming technologies are something a
marketer or business owner should watch out for if they
want their brand to slay the year. tth
OCTOBER 2019
JANUARY 2020 42

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