The Capstone Service for Backup and Recovery starts with assessing the data protection landscape and determining the current position and challenges such as: • RTO/RPO is insufficient to meet business and regulatory requirements • Management governance GAPS and concerns • Need to reduce costs (Capital and Operating) • Recoverability is unknown or questionable • Substantial data growth results in the inability to meet backup windows • Regulatory compliance requirements • Changing business requirements • Mergers and Acquisitions • Virtualization initiatives meet business need • Being tapeless the right strategic move

1. Backup and
Recovery Services
Version MDS.BRS.2011.1007.A
October 2011

2. The use of this document is subject to the following conditions and restrictions:
♦ This manual contains proprietary information belonging to Capstone Technology
Solutions, LLC.
♦ Information in this document is subject to change without notice.
Copyright © 2011 Capstone Technology Solutions. LLC. All rights reserved. The Capstone
logo is a trademark of Capstone Technology Solutions, LLC.
Other company and brand products and service names are trademarks or registered
trademarks of their respective holders.
2

3. Table
of
Contents
The Business Problem ........................................................................................................................... 4
Business Value and benefit .................................................................................................................... 4
Pain Points ............................................................................................................................................. 5
Scope of Service .................................................................................................................................... 5
The Capstone Methodology ................................................................................................................... 6
The process flow .................................................................................................................................... 7
Approach ................................................................................................................................................ 7
Resources and Schedule......................................................................................................................... 9
Acceptance of Deliverables and Services .............................................................................................. 9
Pricing and Contact Information............................................................................................................ 9
3

4. The Business Problem
Today’s business environment is rich with disaster opportunities, whether it be a storm,
earthquake tsunami or terrorism. Your business continuity preparedness revolves around a
robust, reliable and fully capable backup environment. And yet the old adage, “Backups are
never important until it is too late” remains a fundamental IT truth.
If your business has unresolved questions about your Backup and Restoration (BUR)
technology solutions you are not unique. Many business leaders are facing decisions about
BUR that is both critical and expensive. The industry is in great conflict and with much
confusion about BUR strategy and architecture. If this sounds familiar, read on. Our unique
process can help you align your business and technological goals quickly and with minimum
impact on your busy IT professionals.
Business Value and benefit
• Actionable results
• Quick execution and results
• Low impact on your overcommitted IT resources
• Gaps are benchmarked1 and remediation costs provided
• Remediation map with business case provided
• Staff and personnel ratings
• Easy to Understand via Executive dashboards
• Reduce TCO
• Validate compliance capabilities
• Improved governance
• Enhance client/customer confidence and satisfaction
• Protect shareholder value
1
Benchmarks
–
we
compare
and
rank
your
infrastructure
against
dozens
of
other
data
centers
in
all
major
industries
including
local
and
federal
government.
Copyright @2011 Capstone Technology Solutions, LLC 4

5. Pain Points
The Capstone Service for Backup and Recovery starts with assessing the data protection
landscape and determining the current position and challenges such as:
• RTO/RPO is insufficient to meet business and regulatory requirements
• Management governance GAPS and concerns
• Need to reduce costs (Capital and Operating)
• Recoverability is unknown or questionable
• Substantial data growth results in the inability to meet backup windows
• Regulatory compliance requirements
• Changing business requirements
• Mergers and Acquisitions
• Virtualization initiatives meet business need
• Being tapeless the right strategic move
Scope of S ervice
The current Capstone Service for Backup and Recovery offering can review the entire scope of
data protection being used by an enterprise, from simple backup to disk or tape to snapshots
and replication/mirroring. There are a number of factors that we focus on to develop the scope
of the assessment engagement:
1. Quantity
of:
a. Separate
Backup
environments
(Master
or
TSM
servers)
b. Data
centers
and
their
geography
c. Number
of
servers
in
the
enterprise
2. Management
structure(s)
in
place
a. Centralized
with
one
support
and
operational
team
b. Decentralized
with
multiple
support
and
or
operational
teams
3. Technology
focus
a. Backup
Recovery
b. RTO/RPO
by
application
c. Disaster
Recovery
readiness
by
application/data
center
4. Common
language(s)
of
the
professionals
a. English
b. Spanish
c. French
d. Other
Copyright @2011 Capstone Technology Solutions, LLC 5

6. The Capstone Methodology
ADIM – Assess, Design, Implement and Manage is our methodology, which is based on
ISO9000 and dozens of other industry standards and best practices. Methodology is always a
circular path, one is never finished during the lifetime of a business application or
infrastructure element.
The assessment collects documents and analyzes the
Assess current state. It is the basis and foundation of activity
e
for a solution, application or infrastructure element.
ag
As
an
s
es
A design is represented by a bill of materials (BOM),
M
s
the detailed Configuration management Database
Design CMDB, conceptual and detailed drawings and the
preliminary project plan.
The implementation is the refinement and detailed
completion of the Project Plan and the expert
Im
ISO 9000 Implement
execution of said plan. Outputs include completed
n
based
pl
si g
em
test and acceptance documentation.
De
The management of a solution includes monitoring,
en
t
Manage operation, support and remediation for the lifetime of
the solution, application or infrastructure element.
Copyright @2011 Capstone Technology Solutions, LLC 6

7. The process flow
SOW has been
signed.
D ilig enT ek
PrePlanning
&
Kick Off
Interviews
Missing Data
·∙
Requirements
·∙
Concerns
Start ·∙
Policy Collate
Data Collection ·∙
Detail Reports Audit
as is ·∙
Sort
Infrastructure Technical Data ·∙
Arrange
·∙
Statistics
Complete
·∙
Metrics
Diligentek
·∙
Topology
Amend and Revise
Data Analysis Tech Review
Create
·∙
Sort ·∙
Observations Write Sponsor
Executive
·∙
Coorelate ·∙
Recommendations Final Report Review
presentation
·∙
Synthesize ·∙
Conclusions
N Best Practices
Customer
Bench Mark Proposed
Executive
W E Next Steps
Presentation
Problem identification, isolation and root
Information Architecture
cause analysis
S Assessment Methodology
VisioDocument Joe Baldwin October 5, 2011
Approach
Our methodology and process includes the following major milestones:
1. Kick of meeting(s)
2. Data Collection
a. Conduct internal client, IT management and technical interviews2
b. Deployment of tools as required
c. Retrieval of tool data
3. Analysis and reporting
a. Collate interview and tool data, audit for omission and accuracy
b. Sort correlate and analyze the data
c. Create detailed report with observations and recommendations
d. Create executive presentation
4. Sponsor review – remote
5. Executive review
6. Close engagement
2
Our
highly
structured
interview
process
is
light
touch,
executed
remotely
and
at
the
convenience
of
your
professionals.
Copyright @2011 Capstone Technology Solutions, LLC 7

8. Deliverables
In performance of this service, Capstone Technology Solutions will provide the following
project deliverables:
Regular status reports
o Preliminary Backup and Recovery Findings Presentation - Summary
presentation of initial findings, highlights, and recommendations delivered at
the end of the onsite milestone
o Backup and Recovery Assessment Report - Report that validates the backup and
recovery findings based on data gathered and observed at client site; analysis
and recommendations targeted to maximize the return on current storage
investments, architecture, and technology
Deliverables topical index
Each detailed report will contain some or all of the following analytics dependent upon
engagement scope: (sample reports are available)
Servers not backed up
Success rate
Failure mode analysis
Window performance (application impact)
Backup Policy audit
BUR Architectural review
o De-duplication
o Encryption
o Archival
o EOL/EOSL management
o CMDB management
o Backup methods and data flow
o Bare Metal (OS methods audit)
o Networking
Replication methods and deployment
Database backups
o Methods
o RTO/RPO
Performance
o Backup
o Restoration
Storage and Media utilization, capacity and growth
Vaulting & Compliance
Copyright @2011 Capstone Technology Solutions, LLC 8

9. Resources and Schedule
Capstone will provide IT Consultants as required to insure that the install is done in a quality
manner and on schedule to meet your critical customer needs.
Acceptance of Deliverables a nd Services
During the project, regularly scheduled meetings and project reviews will be conducted to
review the status of project activities, progress toward completing project deliverables and
services and to confirm that Client expectations are being met. A “Letter of Acceptance” will
be provided to the Client to document the completion of project deliverables and services.
Pricing and Contact Information
Pricing for this service begins at $49,950 for a maturity assessment over of a single
environment within a four-week period. A statement of work will be created to
provide additional insights as to custom work effort to close the GAPS and achieve the
goals of a Capstone assessed Backup and Recovery project.
Please contact Capstone for further information and help:
Capstone Technology Solutions, LLC
13762 Colorado Blvd., Suite 124-11
Thornton, CO 80602
303.280.0982
www.capstoneTS.com
sales@capstonets.com
Copyright @2011 Capstone Technology Solutions, LLC 9