Personal Information
Organization / Workplace
Auckland, New Zealand New Zealand
Occupation
CXPA Expert at Customer Experience Professionals Association (CXPA)
Industry
Technology / Software / Internet
Website
http://www.ServiceDesignNZ.com
About
Specialties: Service Design and Innovation, Design Thinking, Customer Experience, CX Programme Management, Design Sprints, Lean Design, Experience Design, Co-Design, CX Capability Build, Retail Experience Design, Digital Experience Design, Design Thinking, Co-Design, Customer Experience Programme Management, Business Design, Human Centered Design (HCD), Collaborative Design Practices, Channel Strategy, CRM, Contact Centre & Online Integration, Change Management, Contact Centre Improvement, Omni-Channel, Siebel, Business Development, Relationship Management
- Presentations
- Documents
- Infographics
Steph Hay: Designing For Trust
Service Design Network
•
4 years ago
The Customer Job To Be Done Canvas - Prototype
Helge Tennø
•
9 years ago
Service Design Thinking
Marc Stickdorn
•
10 years ago
Strategic Design Workshop and Tools, IXDA Munich
Designit
•
9 years ago