Live chat is one of the most popular methods organisations use to interact with their customers. The main goal of any live chat solution is to improve the overall experience of both sides - the customer and the organisation providing the service. Live chat has become very important these days because of its many benefits.

1. Customer Service Chat Software:
Live chat is one of the most popular methods organisations use to interact with their
customers. The main goal of any live chat solution is to improve the overall experience
of both sides - the customer and the organisation providing the service. Live chat has
become very important these days because of its many benefits.
Chatbots are also becoming increasingly popular, especially since Facebook
Messenger introduced bots. Chatbots are programs designed to mimic human
conversation. They can answer questions, make recommendations, perform
calculations, and even schedule appointments.
Chatbot technology is changing the way companies do business. It helps companies
reduce costs, increase efficiency, and deliver better customer services. A few years
ago, this was only possible using expensive call centres staffed with highly trained
agents. Today, there are several affordable ways to implement chatbots for customer
service.

2. Chatbots are now being used across industries, including banking, healthcare, retail,
travel, and telecommunications. In fact, according to Gartner, nearly half of all
enterprises will deploy some form of chatbot by 2020.
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