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1.
Think of a large or significant purchase you made recently. Was
it a personal or business purchase? Describe the process and/or
steps you went through using the typical buying process model
in Figure 8.3.
2.
What is the difference between a suspect, a prospect, and a
customer?
3.
How can we create an environment that stimulates the creative
process and still deliver a project on-time and on-budget to a
client?
4.
One of the more popular metrics now being used in
nontraditional media (Internet, social media, etc.) is
engagement. This term has also been used in evaluating
traditional media. Explain what is meant by engagement. Is this
term being used the same way in referring to both traditional
and nontraditional media?

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