The document is a presentation by Stuart McMullen from BNI - Harald Chapter dated 18/03/2010. It summarizes McMullen's 25 years of experience in the heating, ventilation and air conditioning industry. It outlines issues with low quality equipment and inexperienced tradesman used by some electrical wholesalers. In contrast, it highlights how the company offers quality equipment and comprehensive surveys/design for small and medium businesses. The aim is to turn customers into "raving fans" by providing a quality installation and reducing problems that helps build lasting relationships.

1. 18/03/2010 Stuart McMullen BNI – Harald Chapter

2. Emmiline & Ottilie 18/03/2010

3. 18/03/2010 EXPERIENCE 25 YEARS IN THE HEATING, VENTILATION & AIR CONDITIONING INDUSTRY, COVERING AN AREA FROM DONCASTER IN THE SOUTH TO THE ORKNEY ISLANDS IN THE NORTH, COAST TO COAST. ELECTRICAL WHOLESALERS TRY TO TAP INTO THE AIR CONDITIONING MARKET USING CHEAP EQUIPMENT AND INEXPERIENCED TRADESMEN. HIGH SALES IN YEARS 1 & 2 ARE FOLLOWED BY HUGE PROBLEMS IN YEARS 2 & 3 STRESS ALL ROUND!

4. 18/03/2010 SUPER POWERS!

5. 18/03/2010 THE AIR CONDITIONING MARKET PLACE LARGE HOTELS, MULTI-STOREY OFFICE BLOCKS, LEISURE CENTRES ETC. LOOKED AFTER BY MANUFACTURERS REPS, M&E CONSULTANTS AND ARCHITECTS. GOOD QUALITY EQUIPMENT SPECIFIED AT DRAWING BOARD STAGE AND SENT OUT TO TENDER. INSTALLED BY THE LARGER AIR CONDITIONING COMPANIES WITH QUALITY MANAGEMENT PROCEDURES. THE CLIENT ENDS UP WITH A QUALITY INSTALLATION.

6. 18/03/2010 THE AIR CONDITIONING MARKET PLACE SMALL & MEDIUM SIZE BUSINESSES ARE NOT SERVICED BY THE MAJOR MANUFACTURERS. THEY WILL TYPICALLY PICK A COUPLE OF NAMES OUT OF YELLOW PAGES WHO WILL COMPETE TO SELL AT THE LOWEST PRICE. QUALITY SUFFERS. THE CUSTOMER ENDS UP WITH INFERIOR EQUIPMENT.

7. 18/03/2010 WHY ARE WE DIFFERENT? WE OFFER QUALITY EQUIPMENT TO SMALL & MEDIUM SIZE BUSINESSES WE CARRY OUT A COMPREHENSIVE SURVEY & DESIGN OF THE PREMISES. WE GO BACK WITH DETAILED PROPOSALS, INCLUDING REFERENCES, PUBLIC LIABILITY INSURANCE DETAILS & RISK ASSESSMENTS. WE PROJECT MANAGE THE INSTALLATION. WE OFFER A COMPREHENSIVE, 5 YEAR PARTS & LABOUR WARRANTY.

8. 18/03/2010 Leading Manufacturers

9. 18/03/2010 THE RESULT THE CUSTOMER ENDS UP WITH A QUALITY INSTALLATION. WE DON’T SPEND VALUABLE TIME SORTING OUT PROBLEMS HELPS TO BUILD LASTING RELATIONSHIPS WITH EXISTING CLIENTS WE CAN SPEND QUALITY TIME WITH NEW CUSTOMERS OUR AIM IS TO TURN OUR CUSTOMERS INTO ____

10. RAVING FANS!! 18/03/2010

11. 18/03/2010 X RAY VISION

12. 18/03/2010

13. 18/03/2010

14. 18/03/2010

15. 18/03/2010

16. 18/03/2010

17. 18/03/2010

18. 18/03/2010 R22 REFRIGERANT GAS PRODUCTION OF R22 AIR CONDITIONING EQUIPMENT CEASED STOCKHOLDING AND USE OF VIRGIN R22 IS BANNED RECLAIMED GAS ALLOWED UNTILL 2015 BUT LIKELY TO BE SCARCE ALL USE OF R22 IS BANNED STRICT GOVERNMENT REGULATIONS COVERING THE REMOVAL AND DISPOSAL OF REDUNDANT EQUIPMENT

19. Tax Incentives 18/03/2010

20. Interest Free Loans 18/03/2010

21. 18/03/2010 LOOK OUT!

22. 18/03/2010 WATCH YOUR HEAD!

23. Emmeline & Ottilie 18/03/2010

24. Stuart McMullen BNI – Harald Chapter 18/03/2010