This document discusses planning for a future where robots and humans work together. It notes that human and robotic skills will merge, with humans focusing on skills like critical thinking, creativity and compassion while robots take on more physical tasks. The challenges of communication, comprehension and control must be overcome for effective human-robot teams. Case studies of companies experimenting with human-robot collaboration are provided. The document advocates co-creating the future together through prototyping and involving employees and robots to shape how they work better together.

1. Planning for a future
where robots and humans
work together

2. #sdgc18 dublin #ex #servicedesign @st_moritz stefan.moritz@veryday.com
The future of work

3. Starting line for a race
The race to the future is on

4. McKinsey & Company 4
Planning for a future where robots and humans work together
Do you feel prepared?

5. McKinsey & Company 5
Planning for a future where robots and humans work together
Do you feel prepared?
»I know what I need to learn next week.«

6. McKinsey & Company 6
Planning for a future where robots and humans work together
Do you feel prepared?
»I’m automating what I do more than 3x.«

7. Wolt
Human/bot hybrid teams working shifts
Ocado
SecondHands humanoid assistant
Image source: Ocado

8. Source:
www.thispersondoesnotexist.com

9. McKinsey & Company 9
https://blog.bricsys.com/ai-design-gan/ https://www.gapminder.org/dollar-street/

10. Critical thinking
Humans are amazing
Compassion
Creativity

11. Merging
different skills

12. McKinsey & Company 12
Human and
organizational
adaptability
Time
Impact
of
technology
Technology
The design challenge
Graph: Eric “Astro” Teller, CEO Google X (from the book “Thank You for Being Late” by Thomas L. Friedman)
We are here
The design challenge

13. McKinsey & Company 13
The problems we are facing,
the solutions we need to create,
the opportunities to make a difference are
bigger and bolder than ever before.

14. McKinsey & Company 14
Planning for a future where robots and humans work together
How to leverage
emerging tech
and fuse it with
human touch?

15. Black box

16. Collaborative Intelligence
Empathy and automation

17. Better
Together

18. Source: HireVue
HireVue
Your next job interview may be with an A.I. robot

19. McKinsey & Company 19
Dexter Surgery Robot from Distalmotion
Non-invasive
Surgery

20. McKinsey & Company 20
https://wolt.com/
Wolt
Human/bot hybrid teams working shifts

21. Radiology
Better and faster diagnosis by automating low cognitive tasks

22. Breaking down
boundaries means
sharing experiences

23. 1. Communication
2. Comprehension
3. Control
Three barriers for human-machine
teams to overcome

24. Getting under the skin / hood
Deep understanding of needs, drivers and bias to
create an experience that is energizing and
enjoyable for a diverse and high-performing
workforce – including robots.
Actionable and tangible
Prototyping solutions quickly gives a great platform
for collaboration, reduces risk of failed investments
and creates enthusiasm for hands-on culture
change.
Co-create together
Shaping the future together with employees and robots –
co-creating and getting people involved, adoption and
impact are significantly faster, more effective and lasting.

25. McKinsey & Company 25
Planning for a future where robots and humans work together
2 0 1 5 2 0 2 5
Operationalize Digitize Humanize
Shaping the future of work
2 0 0 0

26. Better
Together
Planning for a future
where robots and humans
work together

27. #bettertogether @rakhi rakhi_rajani@mckinsey.com @st_moritz stefan_moritz@mckinsey.com
Lets create the future
we want to work and live in.