The deadly outbreak of COVID-19 has immobilized the nation with an intense economic crisis due to continuous lockdowns and virus panic. Among the most affected are the small to medium-sized business houses that are forced to close their operations. Thus to sustain their existence, most of them have directed their business through the online work from home mode. Accordingly, these organizations are inducting comprehensive automated CRM solutions like Soffront CRM to synchronize the process functionalities through a planned approach.