ASI is thrilled to share an overview of ASI Complaints Data for 2023.

1. assurance
services
international
COMPLAINTS DATA 2023

2. 2 | COMPLAINTS
COMPLAINTS IN 2023
45
Complaints
submitted
35
about
CABs
10 about ASI
20 rejected/withdrawn
5 accepted for investigation/DD
5 rejected/withdrawn
15 accepted for investigation

3. 3 | COMPLAINTS
COUNTRIES IN WHICH COMPLAINTS WERE SUBMITTED
8
Ireland
8
Malaysia
8
Sweden
2
Canada
2
Japan
2
USA
3
None
2
Peru
1
Bosnia and
Herzegovina
1
Chile
1
China
1
France
1
India
1
Namibia
1
Germany
1
Turkey
1
Thailand
1
United
Kingdom

4. 4 | COMPLAINTS
COMPLAINTS ABOUT CABs PER CERTIFICATION SCHEME
1 withdrawn by Complainant
1 withdrawn by Complainant
1 rejected after Appraisal
5 rejected due to no communication from Complainant
7
3 withdrawn by Complainant
4 rejected after Initial Review
6 rejected after Appraisal
14 accepted for Investigation
27
ASC
RSPO
FSC

5. 5 | COMPLAINTS
COMPLAINT INVESTIGATION ABOUT CABs
Topics of Complaints:
CAB Complaint handling / investigation
CAB failure to detect HCV damage
CAB failure to detect labor issues
CH disputing CAB-issued NCs
Recommendations:
NCs against the CAB
Clarification on FSC normative requirements
4
ongoing
10
closed
1
withdrawn
7
reports
recommended NCs

6. 6 | COMPLAINTS
COMPLAINTS ABOUT ASI
5
accepted for
investigation/DD
5
rejected
Topics of Complaints:
ASI not following own procedures
ASI Assessor behaviour
Dispute of ASI normative interpretation
ASI influencing Scheme Owner
Recommendations:
Competence training for Assessors
Exchanging ASI staff
Request for clarification from Scheme Owner

7. QUESTIONS?
Contact dispute@asi-assurance.org