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assurance
services
international
COMPLAINTS DATA 2023
2 | COMPLAINTS
COMPLAINTS IN 2023
45
Complaints
submitted
35
about
CABs
10 about ASI
20 rejected/withdrawn
5 accepted for investigation/DD
5 rejected/withdrawn
15 accepted for investigation
3 | COMPLAINTS
COUNTRIES IN WHICH COMPLAINTS WERE SUBMITTED
8
Ireland
8
Malaysia
8
Sweden
2
Canada
2
Japan
2
USA
3
None
2
Peru
1
Bosnia and
Herzegovina
1
Chile
1
China
1
France
1
India
1
Namibia
1
Germany
1
Turkey
1
Thailand
1
United
Kingdom
4 | COMPLAINTS
COMPLAINTS ABOUT CABs PER CERTIFICATION SCHEME
1 withdrawn by Complainant
1 withdrawn by Complainant
1 rejected after Appraisal
5 rejected due to no communication from Complainant
7
3 withdrawn by Complainant
4 rejected after Initial Review
6 rejected after Appraisal
14 accepted for Investigation
27
ASC
RSPO
FSC
5 | COMPLAINTS
COMPLAINT INVESTIGATION ABOUT CABs
Topics of Complaints:
CAB Complaint handling / investigation
CAB failure to detect HCV damage
CAB failure to detect labor issues
CH disputing CAB-issued NCs
Recommendations:
NCs against the CAB
Clarification on FSC normative requirements
4
ongoing
10
closed
1
withdrawn
7
reports
recommended NCs
6 | COMPLAINTS
COMPLAINTS ABOUT ASI
5
accepted for
investigation/DD
5
rejected
Topics of Complaints:
ASI not following own procedures
ASI Assessor behaviour
Dispute of ASI normative interpretation
ASI influencing Scheme Owner
Recommendations:
Competence training for Assessors
Exchanging ASI staff
Request for clarification from Scheme Owner
QUESTIONS?
Contact dispute@asi-assurance.org

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ASI Complaints Data 2023

  • 2. 2 | COMPLAINTS COMPLAINTS IN 2023 45 Complaints submitted 35 about CABs 10 about ASI 20 rejected/withdrawn 5 accepted for investigation/DD 5 rejected/withdrawn 15 accepted for investigation
  • 3. 3 | COMPLAINTS COUNTRIES IN WHICH COMPLAINTS WERE SUBMITTED 8 Ireland 8 Malaysia 8 Sweden 2 Canada 2 Japan 2 USA 3 None 2 Peru 1 Bosnia and Herzegovina 1 Chile 1 China 1 France 1 India 1 Namibia 1 Germany 1 Turkey 1 Thailand 1 United Kingdom
  • 4. 4 | COMPLAINTS COMPLAINTS ABOUT CABs PER CERTIFICATION SCHEME 1 withdrawn by Complainant 1 withdrawn by Complainant 1 rejected after Appraisal 5 rejected due to no communication from Complainant 7 3 withdrawn by Complainant 4 rejected after Initial Review 6 rejected after Appraisal 14 accepted for Investigation 27 ASC RSPO FSC
  • 5. 5 | COMPLAINTS COMPLAINT INVESTIGATION ABOUT CABs Topics of Complaints: CAB Complaint handling / investigation CAB failure to detect HCV damage CAB failure to detect labor issues CH disputing CAB-issued NCs Recommendations: NCs against the CAB Clarification on FSC normative requirements 4 ongoing 10 closed 1 withdrawn 7 reports recommended NCs
  • 6. 6 | COMPLAINTS COMPLAINTS ABOUT ASI 5 accepted for investigation/DD 5 rejected Topics of Complaints: ASI not following own procedures ASI Assessor behaviour Dispute of ASI normative interpretation ASI influencing Scheme Owner Recommendations: Competence training for Assessors Exchanging ASI staff Request for clarification from Scheme Owner