Sarah is a 19-year-old who has struggled with over 100 unsuccessful job interviews since graduating high school. She feels unprepared for interviews and intimidated by stern interviewers. While she currently has a job, she is anxious about an upcoming interview for a better opportunity. Sarah believes with proper guidance on interview skills and etiquette, she could improve her performance and have more success landing jobs that suit her motivation and qualifications.

1. Empathy map & Problem statement
Stakeholder: Summary of our talk:
 19 going on 20
 Fun
 Hardworking
 Cheerful
 Outgoing
 Motivated
I met Sarah (that’s what I’m gonna call her), and we talked about her main
problem when bridging from school to work. Soon, we focused on job
interviews and her experiences regarding this.

2. Say Do Think Feel
“Me! Like more than a 100
interviews A couple were ok, but
so many unsuccessful ones.”
She rolled her eyes upwards each
time she was thinking.
I think she has had many horrible
experiences at job interviews.
I felt that at moments she really
wanted to sob.
“I just dunno what exactly II
should say. To say a little or a lot
and what to include and what to
exclude.”
When she was talking about her
job interview memories, she kept
laughing.
Maybe if the interviewers were
nicer to her, she would have a
better job and wouldn’t be so
much afraid of job interviews.
I feel that implicitly she was
begging for help.
“(laughs) ya, luckily I got a job I
liked to have. It was around 9
months ago. Now I have found a
better opportunity. But, I’m so
scared of the upcoming
interview.”
She did a face palm and a slight
scream when she was talking
about her upcoming job interview.
I think she hates physics. I feel that she has been shy to ask
for more help.
“Um, I think the formalities scare
me. O ya, the interviewers, too.
Some of them look at me as if
they are policemen investigating a
case. God! Can’t you just smile a
bit?!”
She put her hand on her heart
when she wished for a course
called Job Interview at High
School.
I think hardly anyone helped her
to go through job interviews.
I feel that she was so potential of
having a better job.
“I wish instead of physics, there
was a course called Job
Interviews. Man! That could be
super helpful!”
I felt that at moments she really
wanted to talk about some bad
experiences, but decided not to.
“It’s been a year I have graduated
from High School. The first 3
months were a disaster! Just going
to a zillion job interviews. I don’t
ever wanna go back to those day.”
I feel that she is in urgent need of
help!
“Some friends at school gave me
some advice, which helped me a
lot. Need to ask for more again.”

3. Problem/Need Insight
Sarah needs to be guided for job interviews.  She kept saying she didn’t know what to do,
 She has the chance of a better job,
 She wished for a course named Job Interview,