This document provides information on reducing absenteeism in contact centers. It discusses the costs of absenteeism and common reasons employees take unplanned leave. Research shows the most important factors for employee retention are relationships with supervisors and work-life balance. The document outlines drivers of absenteeism related to motivational fit, rewards, cooperation, work environment, and personal life. It suggests contact centers identify the specific causes of absenteeism through staff surveys and implement strategies to improve communication, development, rewards, and work conditions in order to increase employee engagement and reduce turnover.
The document contains code for multiple programs including a screen protector program, calculator program, identification card validation program, lottery game program, and invoice program. The code defines variables and subroutines to handle events like button clicks and draws graphics.
The document contains code for multiple programs including a screen protector program, calculator program, identification card validation program, lottery game program, and invoice program. The code defines variables and subroutines to handle events like button clicks and draws graphics.
This document lists various fabrication projects for Disneyland Resort including lampposts, parade floats, and props for attractions. Over 100 lampposts and 4 parade floats for Diamond Mine are mentioned along with other items like tents, signs, and barrels. The document appears to be an inventory of projects from ShowFX, a company that fabricates sets, props, and attractions for Disney parks.
Intellectual Property in Social Networkinggarypierson
An overview of trademark, copyright, libel, defamation, FTC and other issues related to the use of social networking services such as MySpace, Facebook and twitter.
The document announces the grand opening of Tokyo DisneySEA in September 2001. It includes photos of various attractions and characters that will be part of the new theme park, such as rides, shows, and lands themed after Mediterranean ports of call. The park will open its doors to visitors for the first time in September 2001.
The document contains a list of sections for the "Golden Mickeys" show at the Storybook Theatre for the grand opening of Hong Kong Disneyland. There are sections titled Opening Scene, Friendship, Heroes, Hunchback, Tarzan, Mulan, Lilo-Stitch, Mermaid, Romance, Finale, and Golden Mickeys Final. Photos are also referenced.
This document summarizes a presentation given by Steve Mitchinson of Limebridge Australia on trends in the customer interaction space across the Asia Pacific region. Some of the key trends discussed include the growing adoption of IP telephony and cloud computing, increasing customer expectations, the importance of integration across systems and channels, and challenges around social media strategies. Recommendations are provided around improving recruitment, metrics, automation, and providing agents with integrated customer insights to enable more effective customer interactions.
Working with IT_Does it need to be that difficultt?Steve Mitchinson
The document discusses the importance of developing a strong relationship between contact centers and IT departments. It notes that contact centers are increasingly dependent on technology, but relationships between contact centers and IT are often lacking. The document explores reasons for poor relationships from both the contact center and IT perspectives, such as lack of technical understanding, failure to define business needs, and failure to keep skills up to date. It also outlines traits of successful vs unsuccessful CIOs in partnering with contact centers.
David Jaffe & Steve Mitchinson share their thoughts on how to future proffe your contact centre, from a presentation to the ATA NAtional COnference in 2009, but still very relevant...
Maintaining A Positive Culture In Difficult TimesSteve Mitchinson
The document discusses maintaining a positive organizational culture during challenging times. It emphasizes the importance of culture and engagement for business outcomes like productivity and profits. Creating an engaged workforce requires focusing on drivers like trust in leadership, career growth opportunities, meaningful work, and corporate social responsibility. The document suggests approaches for managers to improve engagement such as keeping promises, open communication, recognizing employees, and building trusting relationships.
Trademarks in Cyberspace: Domain name disputes, cybersquatting and internet i...garypierson
This is a presentation recently presented to the Bar Association of Metropolitan St. Louis regarding domain names and other trademark related internet topics. It covers the basic system for registering domain names, domain name dispute resolution and domain name portfolio management. It also touches on other current intellectual property topics such as keyword advertising, social media and the coming new top level domains.
The document discusses managing a multi-generational workforce and the importance of understanding generational differences in values, motivations, and expectations in order to attract and retain talented employees of all ages. It outlines key facts about the four generations currently in the workforce - Veterans, Boomers, Gen X, and Gen Y - and provides tips on managing each generation effectively. Understanding generational differences is crucial for recruitment, retention, and employee engagement strategies.
This document provides information on reducing absenteeism in contact centers. It discusses the costs of absenteeism and common reasons employees take unplanned leave. Research shows the most important factors for employee retention are relationships with supervisors and work-life balance. The document outlines drivers of absenteeism related to motivational fit, rewards, cooperation, work environment, and personal life. It suggests contact centers identify the specific causes of absenteeism through staff surveys and implement strategies to improve communication, development, rewards, and work conditions in order to increase employee engagement and reduce turnover.
The document contains code for multiple programs including a screen protector program, calculator program, identification card validation program, lottery game program, and invoice program. The code defines variables and subroutines to handle events like button clicks and draws graphics.
The document contains code for multiple programs including a screen protector program, calculator program, identification card validation program, lottery game program, and invoice program. The code defines variables and subroutines to handle events like button clicks and draws graphics.
This document lists various fabrication projects for Disneyland Resort including lampposts, parade floats, and props for attractions. Over 100 lampposts and 4 parade floats for Diamond Mine are mentioned along with other items like tents, signs, and barrels. The document appears to be an inventory of projects from ShowFX, a company that fabricates sets, props, and attractions for Disney parks.
Intellectual Property in Social Networkinggarypierson
An overview of trademark, copyright, libel, defamation, FTC and other issues related to the use of social networking services such as MySpace, Facebook and twitter.
The document announces the grand opening of Tokyo DisneySEA in September 2001. It includes photos of various attractions and characters that will be part of the new theme park, such as rides, shows, and lands themed after Mediterranean ports of call. The park will open its doors to visitors for the first time in September 2001.
The document contains a list of sections for the "Golden Mickeys" show at the Storybook Theatre for the grand opening of Hong Kong Disneyland. There are sections titled Opening Scene, Friendship, Heroes, Hunchback, Tarzan, Mulan, Lilo-Stitch, Mermaid, Romance, Finale, and Golden Mickeys Final. Photos are also referenced.
This document summarizes a presentation given by Steve Mitchinson of Limebridge Australia on trends in the customer interaction space across the Asia Pacific region. Some of the key trends discussed include the growing adoption of IP telephony and cloud computing, increasing customer expectations, the importance of integration across systems and channels, and challenges around social media strategies. Recommendations are provided around improving recruitment, metrics, automation, and providing agents with integrated customer insights to enable more effective customer interactions.
Working with IT_Does it need to be that difficultt?Steve Mitchinson
The document discusses the importance of developing a strong relationship between contact centers and IT departments. It notes that contact centers are increasingly dependent on technology, but relationships between contact centers and IT are often lacking. The document explores reasons for poor relationships from both the contact center and IT perspectives, such as lack of technical understanding, failure to define business needs, and failure to keep skills up to date. It also outlines traits of successful vs unsuccessful CIOs in partnering with contact centers.
David Jaffe & Steve Mitchinson share their thoughts on how to future proffe your contact centre, from a presentation to the ATA NAtional COnference in 2009, but still very relevant...
Maintaining A Positive Culture In Difficult TimesSteve Mitchinson
The document discusses maintaining a positive organizational culture during challenging times. It emphasizes the importance of culture and engagement for business outcomes like productivity and profits. Creating an engaged workforce requires focusing on drivers like trust in leadership, career growth opportunities, meaningful work, and corporate social responsibility. The document suggests approaches for managers to improve engagement such as keeping promises, open communication, recognizing employees, and building trusting relationships.
Trademarks in Cyberspace: Domain name disputes, cybersquatting and internet i...garypierson
This is a presentation recently presented to the Bar Association of Metropolitan St. Louis regarding domain names and other trademark related internet topics. It covers the basic system for registering domain names, domain name dispute resolution and domain name portfolio management. It also touches on other current intellectual property topics such as keyword advertising, social media and the coming new top level domains.
The document discusses managing a multi-generational workforce and the importance of understanding generational differences in values, motivations, and expectations in order to attract and retain talented employees of all ages. It outlines key facts about the four generations currently in the workforce - Veterans, Boomers, Gen X, and Gen Y - and provides tips on managing each generation effectively. Understanding generational differences is crucial for recruitment, retention, and employee engagement strategies.
