Waste Management provides comprehensive waste and recycling services for businesses. They offer reliable service with a 99.9% on-time pickup rate. Their services include trash collection, recycling programs, hazardous waste disposal, and sustainability consulting to help businesses reduce waste and energy usage. Waste Management has national scale and resources while taking a localized approach to customer service.

1. CMYK
Good for your world.
Good for the whole world.
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Emiliano Rexach | 201 800 0987 | erexach@wm.com

2. OVERVIEW
What makes
Waste Management
different?
We’re your single source for reliable, comprehensive
waste and recycling services, and a trusted leader in
environmental performance.
We offer peace of mind by making it easy to keep
your business environment clean and efficient, while
protecting the environment at large.
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3. You can rely on Waste Management
99.9%
RELIABILITY
of Waste Management customers
rate us high for reliability.†
*Based on a 12-month average from May 2014 through April 2015.
†Source: Convergys Research
Out of every 1,000 pickups,
we miss one or fewer.*
We’re driving for zero.
4 OUT OF 5 COMMERCIAL
CUSTOMERS SAID THEY WERE LIKELY
TO RECOMMEND WASTE MANAGEMENT
TO OTHER PROSPECTIVE CUSTOMERS.†
93%
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4. Waste Management Customer Advantages
Broad,
Comprehensive
Services
Service Guarantee
Customer
Experience
Centers
Business Continuity
Online Bill Pay/
Account Management
Environmental
Protection
Indemnification
Local Service,
National Scale
Safety
Reliability
Community
Waste Watch
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5. Waste Management Customer Advantages
Broad, Comprehensive Services
Waste Management provides the right
service type and level you need to run
an efficient business. We offer:
Compactor Monitoring, Same-Day
Service Roll-Off, Haul or Call,
Extra Pickups. Waste Management also
provides the largest selection of
containers and compactors available.
Environmental Protection
We own and manage our own landfills
and materials recovery facilities (MRFs)
to ensure the waste and recycling
materials you discard are handled in
an environmentally conscious manner.
Green initiatives: Environmental
Management Program, Community
Activities.
Local Service, National Scale
We focus on the unique needs of every
customer, and our services are backed
by the strength and stability of Waste
Management’s nationwide, industry-
leading presence. You benefit from:
Centralized Dispatch and Service
Delivery Optimization (SDO).
Safety
Our drivers must complete extensive
training to ensure their safety and the
safety of everyone in the community.
And our trucks are equipped with
DriveCam, which helps us identify
and correct unsafe driving before
accidents occur.
Customer Experience Centers
You’ll have a team of waste experts
at your disposal, specially trained
to handle your commercial account
servicing needs. You can reach
out to them via telephone, email,
online chat or through our unique
mobile application.
Community Waste Watch
Waste Management’s experienced,
tenured drivers know their routes and
the communities they serve and can
alert authorities when something’s
amiss. Think of us as an extra set
of eyes.
Service Guarantee
Waste Management will quickly correct any mistakes we
make. In many cases, if we take more than five days to fix an
issue, the customer can discontinue service without penalty.
Reliability
Service reliability is our top priority. We use sophisticated
logistics, GPS tracking and other technologies to help
ensure you are serviced on time.
Business Continuity
In the wake of local or regional natural disasters, we have
the equipment and personnel to get you and your entire
community back on your feet quickly.
Online Bill Pay/Account Management
We have invested in technology to give you 24/7 access
to your account and the ability to order extra services. And
we’ll consolidate your bill for you by service or location.
Indemnification
Once our collection truck leaves your business,
Waste Management assumes responsibility for the proper
disposal of acceptable waste and recyclables in your bin.
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6. How does your current service measure up?
WASTE SERVICES
WM
Services
Your
Service
Full-Service Pickup
We work to make collections as environmentally friendly as possible. In some areas, our fleet can run on
compressed natural gas (CNG) for pickups that are quiet, clean, and fuel-efficient.
Bulk Pickup
For items too large for regular pickup, we offer dependable bulk pickup service. We can also help direct
discarded furniture, textiles, and large appliances to recycling or donation centers.
Same Day Service Roll-Off
Need a roll-off container for an extra heavy job? We’ll bring it by the same day if you call before 10:00 a.m.
This service is not available on weekends and is also dependent upon daily capacity.
Overage Service
We provide real-time proactive service to help you manage unexpected increases in waste or recycling.
We alert you to trash overflows and under-serviced accounts. Then, we can work together to establish
appropriate service levels for your evolving business needs.
Extra Pickups
To help with seasonal or short-term business fluctuations, you can arrange for extra pickups when you need
them – to keep your operations running smoothly.
Container Service Plan
If you run a retail or consumer business where property aesthetics are important, you can enroll in a special
program that allows you an annual container exchange through discounted monthly installments.
Not all services available nationally.
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7. How does your current service measure up?
RECYCLING SERVICES
WM
Services
Your
Service
Single-Stream Recycling
Waste Management was a pioneer in sort-free recycling technology. Businesses that adopt single-stream
recycling – along with the educational, engagement and communications programs we offer – can see
the volume of recyclables collected increase by up to 50%, and lowered collection costs.
Compact Fluorescent Light Bulbs (CFL)
Items such as fluorescent tubes, ballasts, and mercury-containing bulbs require special handling. We offer
a variety of postage-paid, recycle-by-mail kits that can help keep your business safe and compliant with
applicable regulations.
Batteries
Household batteries are everywhere in an office. But what happens when these batteries are no longer
useful? Our postage-paid recycling kits are convenient, cost-effective disposal solutions that reclaim the
valuable resources batteries contain and help keep toxic chemicals out of landfills.
Electronic Recycling
Let us help turn your high-tech waste green. We can manage logistics and transportation, destroy all
sensitive information, and recycle items with an eye toward reclaiming the valuable materials they contain.
Organics Recycling
Implementing a composting program is a vital part of advancing your sustainability efforts. Composting
not only reduces the volume of materials like food waste, leaves and tree limbs that your business sends to
landfills, it can also help reduce carbon emissions and energy use. Compost can benefit local agriculture
and beautify your own green spaces.
Not all services available nationally.
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8. ENHANCED SERVICES
WM
Services
Your
Service
Waste-Stream Analysis
Let our sustainability experts identify where your business can make a change for the greener. We can
analyze your carbon footprint, set benchmarks for improvement, create a road map, and tailor a plan,
including an MR6 audit, if applicable, that gets you there.
Energy Consumption
We can work with you to reduce your energy usage and greenhouse gas emissions, and maximize the use
of clean, renewable power sources.
Water Conservation
Businesses of any size can consume huge quantities of water. We can offer guidance in water conservation and
management.
Diversion Tracking and Reporting
As the environmental demands on your business grow, so does the need for you to be able to chart, track
and document your progress, and set benchmarks for improvement. DART,®
our proprietary online tracking
tool, lets you track your diversion and recycling rates, create graphs and charts, and generate reports.
Construction and Demolition
From comprehensive sustainability audits, to on-site debris removal, to helping you gain points toward LEED
certification, our integrated solutions can help make your construction program run more efficiently.
Manufacturing and Industrial
Consider us your one-stop source for all your industrial and hazardous waste services. We have the equipment,
facilities and expertise to help you develop waste and recycling programs that work for you.
How does your current service measure up?
Not all services available nationally.
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9. ENHANCED SERVICES
WM
Services
Your
Service
Hazardous Waste
Do you have a comprehensive program for identifying, managing and disposing of hazardous waste,
including sharps, medical waste, hazardous liquids, corrosives and other chemicals? In addition to responsibly
collecting, recycling, or disposing of these materials, we can help your business create a program – including
signage, containers, and labeling protocols – that is compliant with all applicable regulations.
Medical Waste
Biohazardous medical waste requires special handling to protect human health and comply with applicable
regulations. We can customize a bulk pickup program for your business, incorporating best practices for
removing and treating this type of waste.
Sharps Collection
Our MedWaste Tracker®
mail return system, as well as our sharps recycling kiosks, enables you to manage loose
sharps, syringes and lancets safely and in compliance with applicable regulations.
Chemicals
Hazardous chemicals require expert handling to protect human health and the environment in compliance
with federal, state and local regulations. These products can include such commonplace items as pesticides,
paints and thinners. We can responsibly pick up and manage your chemical waste, handle tracking and
reporting, and provide emergency response when needed.
How does your current service measure up?
Not all services available nationally.
© 2015 WM Intellectual Property Holdings, LLC
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