Why do hand-picked cherries
provide no guarantee for a tasty pie?
                     Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 1
Facts on IMS Integration,
Configuration & Deployment

                                 • A complex and distributed
         Multiple vendors          architecture that requires an
         and/or suppliers          end-to-end- solution approach

                                 • Many thousands of configured
         Typically 20+ IMS         parameters, all of which must
         network elements          be aligned for reliable service
                                   operation

                                 • Deviations from standard
         Many thousands of
                                   configurations can result in
         configured parameters
                                   performance problems and
                                   major service outages

         Distribution and        • Majority of outages are due
         geo-redundancy            to manual misconfiguration
                                   and breakdown of processes

                                    Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 2
Need for IMS Configuration
Management and Audit Tools

Risks                                What’s needed ?
• Increased solution management      • Lifecycle management approach
  costs and risks
                                     • Mechanisms to discover settings in
• Delayed service launch due to        each device, compare to planning
  poor end-to-end performance          and update the network
  or compatibility issues
                                     • End-to-end automation and
• Inability to isolate and resolve     operations intelligence for
  faults due to non-standard           improving decision making and
  provisioning and configuration       reducing the number of manual
• Sub-optimal performance in parts     touches
  (or all) of the architecture       • Rapid configuration and para-
• Inability to complete audits and     meter discovery and auditing
  upgrades in maintenance windows    • Control of maintenance
• Network expansion hampered           procedure for
  by lack of real-time network         a confident
  baselining capabilities              network
                                       expansion

                                        Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 3
Critical Components of IMS
Solution Lifecycle Management
                               •   Labs & engineers
    • Documented                                                             • Configuration
      configurations           •   Methods & tools                             control
    • Standardized             •   Multiple test-beds                        • Ongoing audit
      processes                •   Multi-vendor                                & remediation
                                   coordination




           Design                        Test                               Operate


                       Change Management

               •   Documentation management
               •   Release planning and coordination
               •   Change control & release management
               •   Feedback for future releases

                                                    Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 4
Gambling with Your Network
Anecdotes without Configuration Audits

 • Operations staff typed an incorrect IP
   address to an out of region device causing
   a 10 hour outage
 • 2 day outage was caused due to incorrect
   security settings on a device
 • Security administrators adding accounts on
   a device forget to issue “commit” command
   eventually causing a reboot and loss of VoIP
   services in market
 • A service provider received an update
   from their vendor. 3 way calling and call
   forwarding did not work for 2 weeks due
   to a misconfigured parameter
 • Multiple week silent outage resulting in
   100,000s of blocked calls due to
   misconfigured parameter settings
 • Service provider receives an upgrade from
   their vendor, it takes 200 days to complete
   testing with bulk of checks involved in
   parameter checking

                                                  Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 5
Expanding IMS, VoIP, IPTV Deployments
Customer expectations create challenges

          Lab                      FOA                      City                                    National
• Small scale test of     • Slight scope expansion   • Significant scope and team expansion.
  technology deployment     from Lab deployment      • Parameter churn becomes unmanageable
  (IMS, VoIP, IPTV)       • Small operations team    • Definition of Gold standard parameter
• Manageability through     accessing network          templating required
  nodal interfaces        • Parameter churn          • Tracking and auditing of parameter changes
  acceptable                manageable through         mandatory requiring integrated security
                            manual methods           • Presence of solution blanketing manager over
                                                       solution network required


  City/National deployments needs much different than Lab Trial or FOA
    • Must normalize configuration/parameter mgmt and security across different NE types
    • Need to inventory NEs across the network before deploying a service
  Software upgrades cannot be done one NE at a time
    • Impractical or cost prohibitive to log onto each NE
  Most EMSs designed to take you to FOA ― but not beyond …


    How do you go beyond FOA to City/National Deployments?
                                                            Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 6
Need for IMS Configuration
Management and Audit Tools

Challenges                           Solution Benefits
• Complex, distributed               • End to end automation and operations
  architectures with thousands of      intelligence enables improved decision
  individual parameters                making by mechanizing network
                                       infrastructure changes in a controlled
• Majority of outages due to
                                       and secure environment
  manual misconfigurations and
  breakdown of manual processes      • Automation of customer method of
                                       procedures (MOPS) and reduction of
• Inability to complete audits and
                                       manual touches
  upgrades in maintenance
  windows                            • Rapid parameter and configuration
                                       discovery and auditing
• Network expansion hampered
  by lack of real-time network       • Control of maintenance procedure
  baselining capabilities              providing confident network expansion


                Complex architectures consisting of
            multiple elements with 1000s of parameters
                                          Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 7
Network Integrity Control
Enforce & compare NW parameters en-masse

                                                      Service Provider Pain
               Planning
                                 Integrity            • No mechanism to enforce parameter control or
                                  Control
                                    Integrity
               Systems          Templates
                                     Control
                                       Integrity
                                                        permit parameter baselining
                                   Templates
                                        Control
                                          Integrity
                                      Templates
                                           Control
                                                      • No visibility of global network settings and state
                                         Templates    • Challenges in management of complex groups of
                                                        elements within a given maintenance window

          Domain Control and                          Nakina Network Resource Optimizer
         Intelligence Modules
                                                      • Parameter Discovery
           Workflow Engine                                - Powerful, flexible mechanism to extract
                                                            Configuration Parameters including inventory
          Virtualized Nodal                           • Comparison – Audit for Discrepancies
         Management Services
                                                          - Compares “Standardized templates” or
   Base Communications, Transaction                         Planning tool reports to live Network View –
         Engine & Security Layer                            using specified Tolerance Criteria
                                                          - Displays and reports discrepancies
                                                      • Integrated Security Solution
                                                          - Profile-based protection of access to
                                                            network information
                                                          - User activity logging

                                                               Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 8
Conclusion

 • Next generation architectures for VoIP, IPTV, IMS consist of many
   inter-related elements each with thousands of parameters
 • Stare and compare doesn’t work and is time-consuming and
   error prone
 • “Gold standard” or “Baseline template” approach to parameter
   setting allows automation audits and eliminates “stare and compare”
 • Outages due to misconfigurations eliminated
 • Audits and upgrades can now be performed in maintenance windows
 • Complex architectures more manageable allowing for large scale
   deployments to proceed




                                          Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 9
Thank You!

                                                                                                     Marc Jadoul
                                                                         Market Communications Director
                                                                     Network & System Integration Division
                                                                                            Alcatel-Lucent
                                                                                    Office: +32 3 240 9087
                                                                                 Mobile: +32 477 50 00 99
                                                                         marc.jadoul@alcatel-lucent.com




                                                                                            Sergio Pellizzari
                                                                                             Solutions Architect
                                                                                                 Nakina Systems
                                                                                   Office: +1 613 254 7351 x222
                                                                                        Mobile: +1 613 794 1501
                                                                                   sergiop@nakinasystems.com




Image sources:
microsoft office online, yoursomoney.com, time.com,
cookforyourpets.com, mrcog-nm.gov, achatzpies.com     Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 10

Why do Hand-picked Cherries... (2009)

  • 1.
    Why do hand-pickedcherries provide no guarantee for a tasty pie? Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 1
  • 2.
    Facts on IMSIntegration, Configuration & Deployment • A complex and distributed Multiple vendors architecture that requires an and/or suppliers end-to-end- solution approach • Many thousands of configured Typically 20+ IMS parameters, all of which must network elements be aligned for reliable service operation • Deviations from standard Many thousands of configurations can result in configured parameters performance problems and major service outages Distribution and • Majority of outages are due geo-redundancy to manual misconfiguration and breakdown of processes Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 2
  • 3.
    Need for IMSConfiguration Management and Audit Tools Risks What’s needed ? • Increased solution management • Lifecycle management approach costs and risks • Mechanisms to discover settings in • Delayed service launch due to each device, compare to planning poor end-to-end performance and update the network or compatibility issues • End-to-end automation and • Inability to isolate and resolve operations intelligence for faults due to non-standard improving decision making and provisioning and configuration reducing the number of manual • Sub-optimal performance in parts touches (or all) of the architecture • Rapid configuration and para- • Inability to complete audits and meter discovery and auditing upgrades in maintenance windows • Control of maintenance • Network expansion hampered procedure for by lack of real-time network a confident baselining capabilities network expansion Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 3
  • 4.
    Critical Components ofIMS Solution Lifecycle Management • Labs & engineers • Documented • Configuration configurations • Methods & tools control • Standardized • Multiple test-beds • Ongoing audit processes • Multi-vendor & remediation coordination Design Test Operate Change Management • Documentation management • Release planning and coordination • Change control & release management • Feedback for future releases Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 4
  • 5.
    Gambling with YourNetwork Anecdotes without Configuration Audits • Operations staff typed an incorrect IP address to an out of region device causing a 10 hour outage • 2 day outage was caused due to incorrect security settings on a device • Security administrators adding accounts on a device forget to issue “commit” command eventually causing a reboot and loss of VoIP services in market • A service provider received an update from their vendor. 3 way calling and call forwarding did not work for 2 weeks due to a misconfigured parameter • Multiple week silent outage resulting in 100,000s of blocked calls due to misconfigured parameter settings • Service provider receives an upgrade from their vendor, it takes 200 days to complete testing with bulk of checks involved in parameter checking Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 5
  • 6.
    Expanding IMS, VoIP,IPTV Deployments Customer expectations create challenges Lab FOA City National • Small scale test of • Slight scope expansion • Significant scope and team expansion. technology deployment from Lab deployment • Parameter churn becomes unmanageable (IMS, VoIP, IPTV) • Small operations team • Definition of Gold standard parameter • Manageability through accessing network templating required nodal interfaces • Parameter churn • Tracking and auditing of parameter changes acceptable manageable through mandatory requiring integrated security manual methods • Presence of solution blanketing manager over solution network required City/National deployments needs much different than Lab Trial or FOA • Must normalize configuration/parameter mgmt and security across different NE types • Need to inventory NEs across the network before deploying a service Software upgrades cannot be done one NE at a time • Impractical or cost prohibitive to log onto each NE Most EMSs designed to take you to FOA ― but not beyond … How do you go beyond FOA to City/National Deployments? Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 6
  • 7.
    Need for IMSConfiguration Management and Audit Tools Challenges Solution Benefits • Complex, distributed • End to end automation and operations architectures with thousands of intelligence enables improved decision individual parameters making by mechanizing network infrastructure changes in a controlled • Majority of outages due to and secure environment manual misconfigurations and breakdown of manual processes • Automation of customer method of procedures (MOPS) and reduction of • Inability to complete audits and manual touches upgrades in maintenance windows • Rapid parameter and configuration discovery and auditing • Network expansion hampered by lack of real-time network • Control of maintenance procedure baselining capabilities providing confident network expansion Complex architectures consisting of multiple elements with 1000s of parameters Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 7
  • 8.
    Network Integrity Control Enforce& compare NW parameters en-masse Service Provider Pain Planning Integrity • No mechanism to enforce parameter control or Control Integrity Systems Templates Control Integrity permit parameter baselining Templates Control Integrity Templates Control • No visibility of global network settings and state Templates • Challenges in management of complex groups of elements within a given maintenance window Domain Control and Nakina Network Resource Optimizer Intelligence Modules • Parameter Discovery Workflow Engine - Powerful, flexible mechanism to extract Configuration Parameters including inventory Virtualized Nodal • Comparison – Audit for Discrepancies Management Services - Compares “Standardized templates” or Base Communications, Transaction Planning tool reports to live Network View – Engine & Security Layer using specified Tolerance Criteria - Displays and reports discrepancies • Integrated Security Solution - Profile-based protection of access to network information - User activity logging Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 8
  • 9.
    Conclusion • Nextgeneration architectures for VoIP, IPTV, IMS consist of many inter-related elements each with thousands of parameters • Stare and compare doesn’t work and is time-consuming and error prone • “Gold standard” or “Baseline template” approach to parameter setting allows automation audits and eliminates “stare and compare” • Outages due to misconfigurations eliminated • Audits and upgrades can now be performed in maintenance windows • Complex architectures more manageable allowing for large scale deployments to proceed Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 9
  • 10.
    Thank You! Marc Jadoul Market Communications Director Network & System Integration Division Alcatel-Lucent Office: +32 3 240 9087 Mobile: +32 477 50 00 99 marc.jadoul@alcatel-lucent.com Sergio Pellizzari Solutions Architect Nakina Systems Office: +1 613 254 7351 x222 Mobile: +1 613 794 1501 sergiop@nakinasystems.com Image sources: microsoft office online, yoursomoney.com, time.com, cookforyourpets.com, mrcog-nm.gov, achatzpies.com Copyright © 2009 Alcatel-Lucent and Nakina Systems Inc. All Rights Reserved.| 10