The document discusses interactions between staff and customers at a restaurant. It notes that a staff member greeted a customer by asking if they needed help rather than welcoming them. Another comment says it's okay because the staff member seemed distracted. The document also mentions a customer coming back a week later after a poor experience.

3. a. yes , he said "hi , can i help you?"
b. No, he should have said
"Welcome to Milestones" first
c. Its okay he was really distracted
d. Both A and D

5. a. Talk to customers with an upbeat, energetic voice
b. Resign from her job and call the police
c. Coordinate with the other host about a female who
was also there on a blind date

7. a. No she should have fired the staff
b. Yes because the customer came back a week later
c. She should have offered Mr. Park a date with the
hostess