What is quality
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This document appears to be a presentation about quality and business. It discusses that quality means fulfilling customer requirements and is defined by a customer's perception of how well their needs were met. It emphasizes that businesses need to understand their customers, question how they can improve, and measure their performance in order to know their business and ensure quality. The presentation was created by Arvind Chavan of Quality Pyramid Plus Pvt. Ltd.
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What is quality
- 1. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business QUALITY One more paradigm What is Quality
- 2. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Once upon a time… Story ... Old man & his requirement of stale bread
- 3. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Business …if you have business you have a customer… Customer
- 4. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Let’s put customer first …if you have customer you have business BusinessCustomer
- 5. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Customer Requirements Customer is with you because a.He loves you b.He has requirements × √
- 6. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business You …can we fulfill his requirements Customer (Requirements) think
- 7. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Customer (Requirements) …can he fulfill my requirements You think
- 8. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Order Execution …the Business happens
- 9. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Requirements …the requirements are fulfilled Fulfilled
- 10. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Your Perception …how far requirements were fulfilled ? Customer Perception
- 11. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Quality …whose perception ? Your Perception Customer PerceptionQuality
- 12. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Quality …if you want to continue in business Customer Perception
- 13. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Quality =Customer’s perception of the degree to which requirements were fulfilled
- 14. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Customer Requirement (articulating, perceiving, considering, Knowing, acknowledging, clarifying, fulfilling) =Your Business … examples..
- 15. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business …so do you know Quality ? with your permission, let’s flip this to …so do you know your business ?
- 16. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business …so do you know your business? “We don’t know what we don’t know, We can’t act on what we don’t know, We won’t know until we search, We won’t search for what we don’t question, We don’t question what we don’t measure, Hence, We just don’t know.”
- 17. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business …to know Quality, …Start questioning ...Start Measuring
- 18. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business QUALITY Requirements think Fulfilled ExecutionQuality Customer Perception …to know ______, • …Start questioning • ...Start Measuring BusinessCustomer Quick Recap
- 19. Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan QualityPyramidPlusPvt.Ltd. Quality is Business Thank You Quality Pyramid Plus Pvt. Ltd. This presentation is brought to you by: