Jane Dowd, the Chief Learning Officer at Northshore, discusses how learning helped pave the way to industry leadership. She outlines strategies for senior leadership to build an effective learning team, conduct needs assessments, and make the case for resources. The learning team, led by the CLO, then determines the best training methodology, such as "stealth OD" which involves using the language of the business and setting standards through senior leaders and respected users acting as change agents. This approach was applied to training professionals in operations, information systems, and medical informatics.

1. How Learning Helped Pave the Way to Industry Leadership Jane Dowd Chief Learning Officer jdowd@northshore.org

2. Partners Senior Leaders Physicians LEARNING MEDICAL INFORMATICS INFORMATION SYSTEMS (IS) OPERATIONS

3. STRATEGIES SENIOR LEADERSHIP BUILD THE TEAM SET THE STANDARD CONDUCT NEEDS ASSESSMENT MAKE THE CASE FOR RESOURCES LEARNING TEAM CLO DETERMINE TRAINING METHODOLOGY “STEALTH OD” DESIGN DELIVER OPERATIONS, IS, MEDICAL INFORMATICS

4. “STEALTH OD” LANGUAGE OF THE BUSINESS SENIOR LEADERS AS ROLE MODELS RESPECTED USERS AS CHANGE AGENTS SET THE STANDARDS FOR ALL ASPECTS ESPECIALLY TRAINERS & LEARNERS TRAINING APPROACH ENLISTING PROFESSIONALS TRAINER SKILLS TRAINING METHODOLOGY DEVELOPMENT PATHWAY

5. NINE EXEMPLARY PRACTICES