Wendy Roloff is a recent graduate with a masters in counseling seeking a career in the counseling field. She has over 10 years of experience in medical scheduling and registration roles at various hospitals in St. Louis and Springfield, Missouri. Her experience includes training over 200 coworkers in areas such as insurance entry and scheduling, resulting in reduced errors. She holds an Associate Substance Abuse Counselor II credential and graduated with associates, bachelors in psychology, and masters degrees in health care management and counseling.

1. Wendy Roloff
P.O. Box 334
Dittmer, Mo. 63023
Home: 636-285-0606 – Cell: 314-536-5773
maddydan7@yahoo.com
----------------------------------------------Professional Summary---------------------------------------------------
Recently graduated with my masters in counseling and am enthusiastic about beginning my
career.
---------------------------------------------------Skill-Highlights--------------------------------------------------------
Multi-Tasking
Type 80 wpm
Quick problem solver
Works wellunder stress
Medical terminology knowledge
Documentation procedureexperience
Training
-----------------------------------------------ProfessionalExperience------------------------------
Mercy Medical Center
314-251-6000
St. Louis, Mo.
Centralized Scheduling
July 2014 to November 2016
Duties: Schedule patients for imaging related procedures and doctor
appointments; Scheduled psych related appointments; Teaching; Lead Scheduler;
Audits.

2. Accomplishments: Trained referraland testing scheduling to approximately 30
co-workers in a five-week class over a 15-month period, resulting in reduced
scheduling errors by trained co-workers.
St. Anthony’s Medical Center
314-525-1010
St. Louis, Mo.
Admitting/Bed Control/Business Analyst
November 2003 to July 2007 & August2010 to July 2014
Duties: Assigned beds to admitted patients; registered out-patients, walk-in
patients, ER patients, and admitted patients; verified daily Medicare and Medicaid
reports; verified and corrected 16 daily insurancereports; EPICSuper-User; taught
STAR; pre-registration; order entry; relate insuranceinformation; Teaching.
Accomplishments: Managed insuranceentry corrections and trained
approximately 200 co-workersin multiple areas of the hospital, to include:
admitting, lab, and off-siteareas, on insuranceentry. I was repeatedly asked to
do on-site training in these departments. As a result of my training, these areas
of the hospital reported minimal errors in insuranceentry.
St. John’s Medical Center
417-820-2000
Springfield, Mo.
Clinical Registration Specialist
August2007 to May 2008
Duties: Registered patients by phonefor all physician offices associated with
hospital; verified daily insurancereports.

3. Accomplishments: Gained extensive insurancetraining and knowledge.
Full-time student
May 2008 to August2010
---------------------------------------------------Education--------------------------------------------
University of Phoenix
Online
July 2007 to October 2010
Associates and Bachelors in Psychology
LindenwoodUniversity
St. Charles, Mo.
January 2011 to June 2014
Master’s degree in Health Care Management
MissouriBaptist University
St. Louis, Mo.
August2014 to December 2016
Master’s degree in Counseling

4. ---------------------------------------------------References-------------------------------------------
Dorothy Craig
Supervisor
314-276-3386
Dawn Mooney
Co-Worker
314-623-8336
JessicaJohnson
Co-Worker
636-634-5996
______________________________Credentials___________________________
Recognized AssociateSubstanceAbuseCounselor II
May 2015