The document is a vendor transition checklist for selecting a new web conferencing service, highlighting that 80% of outages are due to people and process issues. It outlines key satisfaction drivers, estimates post-purchase costs, and provides action items and resources such as a transition manager and training options. The checklist emphasizes the importance of a smooth transition for maintaining reliable service and minimizing revenue loss during the change.

1. Need a New
Web Conferencing Vendor?
Vendor Transition Checklist

2. Transition Impacts
80%
50%
of outages impacting
mission-critical services will
be caused by people and
process issues.
of those outages will be
caused by service changes
and hand-off issues.

3. Average revenue lost per hour from
system downtime.
29%
of potential revenue
lost when critical
systems are
interrupted.
How much does it cost?
$84,000 - $108,000

4. of IT costs occur after
the initial purchase of a
product or service.
Post-Purchase Costs
80%

7. Key satisfaction drivers for web conferencing.
33%
16%15%
13%
12%
11%
Professional
Reliable
Performance
Easy Set-up
Ease of Use
Customer Service
You had me at “Hello”

8. Transition Checklist
o Action items for you and the vendor.
o Detailed timeline.
o Tailored deployment instructions.
o Flexible deployment options.
Transition Manager
o Facilitates the entire transition process.
o Provisions user accounts.
o Coordinates trainings.
Full Transition Checklist

9. Full Transition Checklist
Free Training
o Tailored trainings.
o Easy access to on-demand trainings.
Administration Tools
o Online portal for account creation.
o Access to account information.
o Direct access to a live person.
Account Information
o Wallet card or PDFs of account info.
o Automatically sent to new accounts.

10. –Transition Checklist.
–Dedicated Transition Manager.
–Free Training.
–Intuitive Administration Tools.
–Physical & Digital
Account Information
A new vendor should provide:
Transition Checklist

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