Vortrag auf dem deutschen Bibliothekartag 2014: “I don't trust my research data to stay in this environment – I use Dropbox instead”: Ergebnisse qualitativer Online-Interviews mit Benutzern der virtuellen Forschungsumgebung LARM.fm Viel Geld wurde in den letzten zehn Jahren in virtuelle Forschungsumgebungen (VFU) investiert; VFUs galten als eine der zentralen neuen Aufgaben bibliothekarischer Services. Die Nutzung der Angebote blieb jedoch häufig gering, und nach Auslaufen der Förderung vieler Projekte wurden in den letzten Monaten erste Stimmen laut, die das Ende der VFUs erklären. Viel wurde über Mehrwerte von VFUs für die Benutzer gesprochen – allzu selten kamen die tatsächlichen Benutzer zu Wort. Dieser Beitrag stellt die Ergebnisse der weltweit ersten qualitativen online VFU-Nutzerstudie vor. Mittels Online-Interviews wurden aktive Benutzer der dänischen virtuellen Forschungsumgebung LARM.fm zu ihrem Nutzungskontext und ihren Anforderungen an die VFU befragt. LARM.fm ist das digitale Archiv der dänischen Rundfunkanstalten und bietet hauptsächlich Audiomaterial, aber auch Programmblätter zur kostenlosen Nutzung an. Zur VFU wird LARM.fm durch die Möglichkeit, Transkriptionen oder Annotationen zu erstellen, eigene Dateien hochzuladen oder Verzeichnisse für Forschungsgruppen anzulegen. Die Studie generierte zahlreiche Erkenntnisse zu den Bedürfnissen der LARM-Benutzer, die für die Entwicklung anderer VFUs relevant sind. Dazu gehören die Themenkomplexe Nutzervertrauen in eine VFU, Übertragbarkeit von Dokumenten und Forschungsdaten in andere Systeme und die Frage der Verfügbarmachung von Forschungstools wie Transkriptionswerkzeugen. Als ein Ergebnis der Erhebung ist festzuhalten, dass das Vertrauen in VFUs und damit die Bereitschaft zur Verfügbarmachung von eigenen Forschungsdaten erstaunlich gering ausgeprägt ist.

1. “I don’t trust my research data to
stay there – I use Dropbox
instead”
Ergebnisse qualitativer Online-Interviews mit Benutzern der
virtuellen Forschungsumgebung LARM.fm
Dr. Elke Greifeneder
Royal School of Library and Information Science
University of Copenhagen

2. Elke Greifeneder

3. Elke Greifeneder

4. motivierend
nicht-motivierend
de-motivierend
blockierend

5. Elke Greifeneder

6. Elke Greifeneder

7. %
Elke Greifeneder

8. “You have these really really big digital
archives like LARM. If you want to
improve on them, you need to do some
sort of crowdsourcing. You need to have
everyone using it, contributing, it is my
opinion.“
Elke Greifeneder

9. “I've just promised that I would do that,
it is part of my job to feed the system
with data”
Elke Greifeneder

10. “I use my ears. No external software.
It's a very old school. And then paper
and pen”
Elke Greifeneder

11. “I listen and in particular I measure them
[…] so I know what word is said every
fraction of a second and then measure if a
person says (ah) or (a) or (æ) etc. So
measurements that means that I can't
really use the LARM interface for much of
my work because it works at far too large
intervals […] I can't find that with the
LARM interface and I don't have access to
the tools that I need so I use specialized
tools for that.”
Elke Greifeneder

12. “We use Google Docs and we talk over the
table and we do basically everything, we
talk on the phone, we send emails and I
usually use, I copy a lot of metadata from
these LARM collections and I would send
them over email to other colleagues”
Elke Greifeneder

13. “Actually what we found out in the group is
that researchers find their research data
very important and it is because it's sort of
the basis for the research. So in general
there is an appreciation of the importance
of data and to preserve [research data] and
use it […] But very important, great
importance is definitely attached to...”
Elke Greifeneder

14. “I mean I cannot get any research credits
out of all the annotation work […] I don't
think I can even get something out of the
annotation manual which I put a lot of
energy into. But I just simply can't find the
category for that in the system where we
put in our research.”
Elke Greifeneder

15. “there's just so much uncertainty which
with my work meant that I never felt that I
could trust this database completely”
“I am not an internet inhabitant. I'm not
very used to working in these ways so I
have a suspicion that if the system is
completely open that somebody would
come and ruin it. But it's just a sort
suspicion based on insecurity about how
the whole thing works”
Elke Greifeneder

16. “It's difficult because it still feels like a
small community and so I haven't met
anyone where, who I would doubt to mess
around with this stuff. But in principle as
this grows and even more and more
students gain access […] I would maybe
see a bit of difficulties with that.”
Elke Greifeneder

17. “But it's actually a very complicated thing
concerning rights it's very complicated for us. It's
complicated for us to keep track of the rights that
we're already now trying to handle, controlling who
gets access to what and just keeping track of
everything and keeping the right metadata and it's
a huge task in itself just to handle this much
content. And if we should also be able to
handle contents that researchers produce it
would be very difficult. And I guess at some
point if we were to expose the data to others it
would also require some kind of editorial that
someone is looking at is this a sufficient quality or
relevance.”
Elke Greifeneder

18. “We actually did develop a lot of
[the Wikipedia track system] to handle it
but we found it difficult to, we ran into
some performance problems and we had
to turn it off. And then the development
is always focused on the next most
important thing. And there was a lot of
work to be done and it's not
prioritized that part.”
Elke Greifeneder

19. Vielen Dank!
Dr. Elke Greifeneder
Royal School of Library and Information Science
University of Copenhagen