The document discusses VenueVision's dealership solutions including: 1. Integrated digital signage and display solutions to provide customers information on vehicle service status both in the dealership and online. 2. Examples of features like a welcome display, featured vehicle channels, and a greeter board to showcase daily guests and improve the customer experience. 3. The benefits of using media content on displays to maintain branding consistency and increase sales of accessories, services, and financial products while enhancing the customer experience.

1. VenueVision® Dealership Solutions
EXCITING SOLUTIONS
AMAZING PRICES
“Advancing the Art and Science of Customer Communications”

3. DMS INTEGRATION

4. Service Arrivals – Appointments
4
Confidential September 2009 – Ver. 2.0

5. Vehicle Service Status (In-store)
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Confidential September 2009 – Ver. 2.0

6. Vehicle Service Status (Web)

9. Email Notification
Dear Customer Name,
Dear Customer Name,
Thank you for having your vehicle serviced at
We have diagnosed your vehicle dealership Name.
and need your authorization to
continue. We have completed the scheduled services. You
are welcome to pick your vehicle up at your
convenience.
Please either contact your Service
Advisor at XXX XXX_XXXX or reply If you would like to schedule a future
to this e-mail with a phone number appointment, please click the link below:
where you can be reached and we Create New Appointment
will give you a call to discuss.
We greatly appreciate your business!
Sincerely,
Name Sincerely,
Position Name
Dealership Name Position
Phone # Dealership Name
Phone #

10. Thank You Email
Dear Customer Name,
Thank you for having your vehicle serviced at Dealership Name.
We appreciate your business and our goal is to continue to earn your business by providing exceptional
customer service. If we have failed to do so or if you have any questions or concerns, please contact me at
your earliest convenience. My contact information is listed below.
You may be receiving a survey regarding this service and we want to be certain you were completely
satisfied.
If you would like to schedule a future appointment, please use the link provided below:
Create New Appointment
Thanks again. We are committed to earning your business each and every day.
Sincerely,
Name
Position
Dealership Name
Phone #

11. Actual Customer Satisfaction Results
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12. 12

13. 13

14. Vehicle Status
Benefits:
Keeps customer informed in-store and via
the web
Reduces call volumes by email
notification
Process efficiencies

15. Welcome Display
before and after

16. Featured Vehicle Channel
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17. Featured Vehicle with QR Code
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19. Today’s Guests / Greeter Board

20. Today’s Guests / Greeter Board
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21. Effective Media Content Examples

26. Media Content
Benefits:
 Maintains consistent OEM branding
Increase accessories, service and F& I
sales
Enhances the customer experience
when at the Dealership
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27. Benefits
Enhances customer in-store experience
Perception – Customers expect a more
sophisticated environment
Efficiencies through integration of business processes
Provide additional touch points to drive revenues

28. Embedded TV

31. Implementation and Rollout Experience
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