User agreement

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Merchant Policies
User Agreement

ShopClues User Agreement - Disclaimer
This document is an electronic record in terms of the Information Technology Act,
2000 and rules made thereunder as applicable and the amended provisions
pertaining to electronic records in various statutes as amended by the
Information Technology Act, 2000. This electronic record is generated by a
computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the
Information Technology (Intermediaries guidelines) Rules, 2011 that require
publishing the rules and regulations, privacy policy and user agreement for access
or usage of www.ShopClues.com website.

ShopClues User Agreement - Purpose
Your use of ShopClues website {including www.ShopClues.com including mobile application
(hereinafter collectively referred to as the “Website") and its related sites, services and tools is
governed by the terms and conditions as contained in this Agreement applicable to the Website and
for other websites of Clues Network Private Limited and our subsidiaries and international affiliates.
This User Agreement for the Website shall come into effect on 00:00 hours, Indian Standard Time
26th September, 2011 ("User Agreement").

ShopClues User Agreement - Purpose
ShopClues.com is an internet based portal operated by Clues Network Private Limited; a company
incorporated under Companies Act, 1956 having its registered office at Clues Network Pvt. Ltd,
Building No. 112, Sector 44, Gurugram, 122 003, Haryana, India. For the purpose of this User
Agreement, Registered User / Guest User and wherever the context so require '"You", "Your" shall
mean any natural or legal person who is accessing the Website, its contents and using the services
offered on or through the Website and has agreed to become a member of the Website by
providing Registration Data (as defined hereinafter) while registering on the Website as a Registered
User / Guest User using the computer systems of the Website and accepted this electronic version /
electronic record of the User Agreement and has allocated himself/herself a unique identification
user name ("User ID" and "Password") to become a Registered User or has been identified as Guest
User by providing phone number and email id. Further, reference to "we", "us", "our" and
"ShopClues" shall mean Clues Network Private Limited (ShopClues.com) and includes its associates,
affiliates and subsidiary(ies).

ShopClues User Agreement - Acceptance
The use of the Website is offered to you conditioned on Your ‘Acceptance’ of all the terms,
conditions and notices contained in this User Agreement. Upon "Acceptance", this User Agreement
shall be effective and binding upon you along with any amendments made by ShopClues at its sole
discretion and posted on the Website and you shall not claim invalidity of this User Agreement
merely on the grounds that this User Agreement is being concluded electronically. For the aforesaid
purposes, 'Acceptance' shall mean Your affirmative action in clicking on 'check box' and on the
'continue button' as provided on the registration page or clicking on 'Buy Now' button while
transacting as Guest User or any act which reflects Your use of the Website or the services provided
by the Website or any such other actions that imply Your acceptance You hereby further agree that
this User Agreement is being concluded and executed at Gurugram. Your use of the Website implies
that you agree with the terms of the User Agreement. If you do not agree or are not willing to be
bound by the terms and conditions of this User Agreement and Rules and Policies as displayed on
the Website, please do not click on the "check box " and/or on the "continue" button and/or "Buy
Now" button and do not seek to obtain access to or otherwise use the Website.

ShopClues User Agreement - Acceptance
When you use any of the services provided by us through the Website, including but not limited to
Product Reviews, Seller Reviews etc., you will be subject to the rules, guidelines, policies, terms, and
conditions applicable to such service, and they shall be deemed to be incorporated into this User
Agreement and shall be considered as part and parcel of this User Agreement. We reserve the right,
at our sole discretion, to change, modify, add or remove portions of the User Agreement, at any
time without any prior written notice to you. It is Your responsibility to review this User Agreement
periodically for updates / changes. Your continued use of the Website following the posting of
changes will mean that you accept and agree to the revisions. As long as you comply with the
provisions of this Agreement, we grant you a personal, non-exclusive, non-transferable, limited
privilege to enter and use the Website.
By accepting this User Agreement, you also accept and agree to be bound by ShopClues.com rules
and policies as provided from time to time in the following
1. ShopClues.com Policies & Rules.
2. ShopClues.com Privacy Policy.

1. Membership Eligibility
Use of the Website is available only to persons who can form legally binding contracts under Indian
Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian
Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the
Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the
Website and shall not sell, purchase or bid for any items on the Website except through Your legal
guardian or parents who have registered as users on the Website or can use the Website as Guest
User. ShopClues.com reserves the right to terminate Your membership and refuse to provide you
with access to the Website if it is brought to our notice or if it is discovered that you are under the
age of 18 years.
Business entity registration: If you are registering as a business entity, you represent that you are
duly authorized to accept this User Agreement and you have the authority to bind Your business
entity to this User Agreement.

1. Membership Eligibility
Guest User: If you are transacting as a Guest User, you shall not be allowed to list/ sell products or
services on Website and there could be certain additional restrictions on you as a Guest User for
Your purchase and the other functionality of the Website available to you. As a Guest User, Buyer
will not be eligible for Clues Bucks and all other benefits that are not assignable to a non-registered
user.

2. Your Account and Registration Obligations
If you use the Website as a Registered User, you are responsible for maintaining the confidentiality
of Your User ID and Password. If you use the Website as a Guest User you are responsible for
maintaining the confidentiality of Your email ID and phone number and restricting access to Your
computer, computer system and computer network. You are responsible for all activities that occur
under Your User ID and Password (if registered) or email ID and phone number (if Guest User) as the
case may be. Also as a Guest User, you shall ensure the physical security and possession of Your
phone, the details of which are used to transact services with ShopClues.com. You agree, inter alia:
• To provide true, accurate, current and complete information about yourself as prompted by ShopClues.com's
registration form or provided by You as a Guest User (such information being the "Registration Data")
• You must not include any of Your contact details such as email addresses etc. in Your User ID while
registering as a Registered User; and
• Maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all
times;

2. Your Account and Registration Obligations
• You must immediately notify us of any unauthorized use of Your password or account or any other breach of
security, and
• Ensure that You exit from Your account at the end of each session.
If you provide any information that is untrue, inaccurate, not current or incomplete or
ShopClues.com has reasonable grounds to suspect that such information is untrue, inaccurate, not
current or incomplete, or not in accordance with the User Agreement, ShopClues.com has the right
to indefinitely suspend or terminate or block access of Your membership with the Website and
refuse to provide You with access to the website. ShopClues.com shall not be liable for any loss or
damage arising from Your failure to comply with this Clause 2.

3. Electronic Execution and Communications
When You use the Website or send emails or other data, information or communication to
ShopClues.com, You agree and understand that You are communicating with ShopClues.com
through electronic records. You consent to receive communications from us electronically. We will
communicate with You by email or by posting notices on the Website or through any other
ShopClues services. You agree that all the agreements, notices, disclosures and other
communications that we provide to You electronically shall be deemed to be adequate services of
notice/electronic record and satisfy any legal requirement that such communications be in writing.

4. Fees and Services
Membership on the Website is free. ShopClues.com does not charge any fee for browsing and
buying on the Website. However, before You list an item for sale through the Website, we request
You to review our Fees and Credit Policy, which is hereby incorporated by reference into this
agreement. ShopClues.com reserves the right to change its Service Fee and Credit policies from
time to time at its sole discretion including without limitation right to introduce fees for the new
services offered or amend/introduce fees for existing services, as the case may be. Any
modifications to the Fee and Credit policies shall be posted on the Website and such changes shall
become effective immediately. Unless otherwise stated, all fees shall be quoted in Indian Rupees
and be payable to Clues Network Private Limited within such time as specified in the invoice.
4.1. Taxes: You are responsible for paying all fees associated with the use of the Website and You agree to bear
all and any applicable taxes, charges, cesses etc. levied thereon.
4.2. Non-payment: ShopClues.com reserves the right to issue a warning, temporarily /indefinitely suspend or
terminate Your membership of the Website and refuse to provide You with access to all current and future use
of the Website in case of non-payment of fees by You to ShopClues.com. ShopClues.com also reserves the right
to take legal action in case of non- payment of fees.

5. Use of the Website
5.1. You understand and agree that ShopClues and the Website merely provides hosting services to its
Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents
therein are advertised and listed by Registered Users and are third party user generated contents.
ShopClues.com neither originates nor initiates the transmission nor selects the sender and receiver of the
transmission nor selects nor modifies the information contained in the transmission. ShopClues.com has no
control over the third party user generated contents and does not provide any guarantee with respect to any
such contents and ShopClues shall not be held liable for any loss suffered by You based on Your reliance on or
use of such data/content.
5.2. You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following
binding principles:
5.2.1. “Your Information” is defined as any information You provide to us or other users of the Website ("Users") in the
registration (as Registered User or as Guest User), buying or listing process, in the feedback area or through any e-mail
feature. You are solely responsible for Your Information and we act only as a passive conduit for Your online distribution
and publication of Your Information.

5.2.2. Your Information (or any items listed): Please note that in accordance with the Information Technology
(Intermediaries guidelines) Rules 2011, in case of non-compliance with rules and regulations, user agreement and
privacy policy, for access or usage of intermediary computer resources, the Intermediary has the right to immediately
terminate the access or usage rights of the users to the computer resources of Intermediary and remove non-compliant
information.
5.2.3. In terms of Information Technology (Intermediaries Guidelines) Rules, 2011 You agree and undertake that You
shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any
information or item that:
• belongs to another person and to which You do not have any right;
• is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of
another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering
or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing
including but not limited to "indecent representation of women" within the meaning of the Indecent Representation
of Women (Prohibition) Act, 1986;
• harm minors in any way;
• infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of
publicity or privacy or shall not be fraudulent or involves the sale of counterfeit or stolen items;
• involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

• violates any law for the time being in force;
• deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is
grossly offensive or menacing in nature;
• impersonate another person;
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the
functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or
other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously
intercept or expropriate any system, data or personal information;
• threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public
order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is
insulting any other nation.
• shall not be false, inaccurate or misleading;
• are identical to other items You have up for auction but are priced lower than Your item's price, the reserve price of the
item or minimum bid amount; are concurrently listed for sale on a Website other than the Website;

• shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, dealing of which is
prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the
time being in force. Without prejudice to the generality of the above, ShopClues.com does not permit transactions in
the following items including but not limited to categories as stated in the Prohibited and Restricted Items Policy
which can be accessed at https://shopclues.com/policies-and-rules.html shall not create liability for us or cause us to
lose (in whole or in part) the services of our ISPs or other suppliers; and shall not link directly or indirectly to or
include descriptions of items, goods or services that are prohibited under the User Agreement or any other
applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs
And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information
Technology Act 2000 as amended from time to time and rules there under;
5.2.4. ShopClues.com shall have the right to use Your Information as provided by You and such usage of
Your information by us does not amount to violation of any rights You might have in Your Information. You
agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through
multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) You have
in Your Information, in any media now known or not currently known, with respect to Your Information.
ShopClues.com will only use Your Information in accordance with the User Agreement and
ShopClues.com's Privacy Policy.

5.2.5. You represent and confirm that You shall be the sole and exclusive legal owner of all items, goods or
products of any description that You wish to offer for sale on the Website. You shall have absolute right,
title and authority to deal in and offer for sale such items, goods or products.
5.2.6. In the event that any transaction or attempted transaction relating to any item, good or service
which is in violation of this User Agreement or applicable law comes to Your knowledge, You shall take all
steps to inform ShopClues.com of the same at info@shopclues.com.
5.2.7. You shall at all times ensure full compliance with the applicable provisions of the Information
Technology Act, 2000 and rules made there under as applicable and as amended from time to time and
also all applicable Domestic Laws, Rules and Regulations (including the provisions of any applicable
Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes,
Ordinances and Regulations (including, but not limited to Sales Tax/ VAT, Income Tax, Octroi, Service Tax,
Central Excise, Custom Duty, Local Levies) regarding Your use of our service and Your bidding on, listing,
purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any
transaction in an item or service, which is prohibited by the provisions of any applicable law including
Exchange Control Laws or Regulations for the time being in force. In particular You shall ensure that if any
of Your items listed on the Website qualifies as an "Antiquity" or "Art treasure" as defined in the
Antiquities and Art Treasures Act, 1972 ("Artwork"),

You shall indicate that such Artwork is "non-exportable" and sold subject to the provisions of said Act, and
shall ensure that it is not delivered to the Buyer (as defined under the Buying section) at any place outside
India.
5.2.8. You shall not, either alone or in conjunction with other Users, manipulate or attempt to manipulate
the prices of any item or services being sold or purchased on the Website.
5.2.9. From time to time, You shall be responsible for providing information relating to the items or
services proposed to be sold by You. In this connection, You undertake that all such information shall be
accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or
services so as to mislead other Users in any manner. It is possible that other users (including unauthorized
users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may
be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain
personal information about You due to Your use of the Website, and that the recipient may use such
information to harass or injure You. We do not approve such unauthorized use, but by using the Website
You acknowledge and agree that we are not responsible for the use of any personal information that You
publicly disclose or share with others on the Website. Please carefully select the type of information that
You publicly disclose or share with others on the Website.
5.2.10. You shall not attempt to or circumvent or manipulate our Fee structure, the billing process or Fees
owed to ShopClues.com as detailed and agreed in MOU signed by Merchants/Sellers.

5.2.11 You agree that You or any of your affiliates, Subsidiaries, associate partners to your knowledge, any
of your officers , directors or employees or vendors has not (i) made or offered to make or receive any
direct or indirect payments in violation of any applicable Indian law including anti- bribery and anti-
corruption laws and other laws (for eg. U.S Foreign Corrupt Practices Act and the U.K Bribery Act 2010),
including any contribution, payment, commission, rebate, promotional allowance or gift of funds,
property or any other economic benefit in cash or kind or thing of value to or from any employee, official
or agent of any employee, official or agent of any Governmental Authority where such an activity amounts
to be illegal and in violation of applicable laws. If You have reasonable suspicion of the existence of such
conduct, You shall immediately inform Shopclues of such knowledge and if requested by Shopclues,
provide to Shopclues such information it may reasonably require regarding such conduct. Shopclues shall
also have the right to audit periodically merchant/sellers, if need be in compliance of the above.
Shopclues shall upon knowledge of such activities have the right to suspend or terminate the services
without prior written notice should it become aware of a breach by the User of the representation and
warranty given

6. Platform for Communication
Shopclues.Com's role is that of an intermediary in the form of an online marketplace and is limited
to managing the website to enable seller to exhibit, advertise, display, make available and offer to
sell the products and to enable buyer to purchase the products so offered, and other incidental
services to facilitate the transactions between sellers and the buyers. Accordingly, the contract for
sale of any of the products shall be a bipartite contract between seller and the buyer. At no time
shall shopclues' have any obligations or liabilities in respect of such contract nor shall
shopclues.Com hold any title in the products. The title in the products and other rights and interest
in the products shall directly pass to the buyer from the seller.
6.1. ShopClues.com does not control, endorse or accept responsibility for any product (including but not
limited to product catalogues) proposed to be sold or offered to be sold or purchased on the website or any
linked sites. ShopClues.com makes no representations or warranties whatsoever about, and shall not be liable
for the Seller or any such third parties, their products including representations relating to merchantability,
fitness of a product or service for a particular purpose, warranty as to specific products and non-infringement
of third party intellectual property rights.

Any transactions that the Buyer may have with such third parties are at Buyer's own risk. The products shall be
subject to Seller's terms and conditions for warranty, service and maintenance, and ShopClues.com does not
accept any responsibility for the same. ShopClues.com also does not accept any responsibility for the usage of
the products by the Buyer.
6.2 ShopClues.com specifically disclaims any liability with regard to any illegal, infringing, fake, duplicate,
spurious, defective or counterfeit, refurbished, expired products purchased by the Buyer from the Seller and
ShopClues.com shall not assume any liability if the product purchased or availed by the Buyer from the Seller is
not exactly as per specifications detailed in the purchase confirmation of the order.
6.3 All commercial / contractual terms are offered by and agreed to between Buyers and Sellers alone. The
commercial / contractual terms include without limitation price, shipping costs, payment methods, payment
terms, date, period and mode of delivery, warranties and after sales services related to goods and services.
ShopClues.com does not have any control or determines or advises or in any way involves itself in the offering
or acceptance of such commercial / contractual terms between Buyers and Sellers.
6.4. ShopClues.com is not responsible for any non-performance or breach of any contract entered into
between Users (includes Registered User or Guest User). ShopClues.com cannot and does not guarantee that
the concerned Users will perform any transaction concluded on the Website. ShopClues.com shall not and is
not required to mediate or resolve any dispute or disagreement between Users.

6.5. ShopClues.com does not make any representation or warranty as to the attributes (such as legal title,
creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of
any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
6.6 ShopClues.com does not warrant that the sale price provided by the Seller of the product is accurate,
proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to ShopClues.com.
Prices, Product description and availability of the Product are Seller's responsibility.
6.7. ShopClues.com does not at any point of time during any transaction between the Buyer and the Seller on
the Website come into or takes of any of the goods or services offered by Seller nor does it at any point gain
title to or have any rights or claims over the goods or services offered by the Seller to the Buyer. ShopClues may
provide fulfillment and logistics services to certain merchants/Sellers but still does not take possession or title
of any product or service sold.
6.8 Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to the Buyer
for any claims that the Buyer may have in relation to such defective Product and ShopClues.com shall not in
any manner be held liable for the same.

6.9. The Website is only a venue through which Users can reach a larger base to buy and sell items or services.
ShopClues.com is only providing a platform for communication and it is agreed that the contract for sale of any
of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time
shall any right, title or interest over the items vest with ShopClues.com nor shall ShopClues.com have any
obligations or liabilities in respect of such contract. ShopClues.com is not responsible for unsatisfactory or
delayed performance of services or damages or delays as a result of items, which are out of stock, back
ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available
supply as offered by the Sellers.
6.10. At no time shall any right, title or interest over the items vest with ShopClues.com nor shall
ShopClues.com have any obligations or liabilities in respect of such contract. ShopClues.com is not responsible
for unsatisfactory or delayed performance of services or damages or delays as a result of items which are out
of stock, back ordered or otherwise unavailable. All items offered by the Sellers are only for a restricted time
and only for the available supply as offered by Sellers.
6.11. You shall independently agree upon the manner and terms and conditions of delivery, payment,
insurance etc. with the other Users that You transact with.

6.12. You release and indemnify ShopClues.com and/or any of its shareholders, directors, officers, employees
and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of
the Website and specifically waive any claims that You may have in this behalf under any applicable law.
Notwithstanding its reasonable efforts in that behalf, ShopClues.com cannot control the information provided
by other Users which is made available on the Website. You may find other User's information to be offensive,
harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website. Please
note that there may be risks in dealing with foreign nationals, underage persons or people acting under false
pretence.
Disclaimer: You acknowledge and undertake that You are accessing the services on the Website and
transacting at Your own risk and are using Your best and prudent judgment before entering into any
transactions through the Website. We shall neither be liable nor responsible for any actions or
inactions of Sellers nor any breach of conditions, representations or warranties by the Sellers or
manufacturers of the products and hereby expressly disclaim any and all responsibility and liability
in that regard.

7. Privacy
We do not sell or rent Your personal information to third parties for their marketing purposes
without Your explicit consent, we only use Your information as described in the Privacy Policy. We
view protection of users' privacy as a very important community principle. We understand clearly
that You and Your Personal Information is one of our most important assets. We store and process
Your Information on computers located in the United States and Asia Pacific at some of the best
data centers in the world that are protected by physical as well as reasonable technological security
measures and procedures in accordance with the Information Technology Act 2000 and rules there
under. Our current Privacy Policy is available at https://shopclues.com/privacy-policy.html. If You
object to Your Information being transferred or used in this way please do not use the Website.
We may share personal information with our other corporate entities and affiliates. These entities
and affiliates may market to You as a result of such sharing unless You explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required by us to
provide You with the access to our Services, to comply with our legal obligations, to enforce our
User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related to our Services.

7. Privacy
We do not disclose Your personal information to third parties for their marketing and advertising
purposes without Your explicit consent.
We may disclose personal information if required to do so under the law or in good faith belief that
such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices, third party rights
owners, or others in good faith belief that such disclosure is reasonably necessary to: enforce our
Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates
the rights of a third party; or protect the rights, property or personal safety of our users or the
general public.
We and our affiliates will share / sell some or all of Your personal information with another business
entity we (or our assets) plan to merge with, or be acquired by that business entity, or re-
organization, amalgamation, restructuring of the business. Should such a transaction occur that
other business entity (or the new combined entity) will be required to follow this privacy policy with
respect to Your personal information.

7. Privacy
Your Consent: By using the Site and/ or by providing Your Information, You consent to the collection
and use of the information You disclose on the Site by ShopClues.com in accordance with
ShopClues.com Privacy Policy. You agree and acknowledge that You have read and fully understood
the Privacy Policy and the terms and contents of such Privacy Policy as mentioned in the Website is
acceptable by You.

8. Breach
Without limiting other remedies, ShopClues.com may limit Your activity, immediately remove Your
information or end Your listing, warn other Users of Your actions, temporarily/indefinitely suspend
or terminate or block Your membership, and/or refuse to provide You with the access to the
Website in the event, but not limited to:
• If You breach the User Agreement or Privacy Policy or the documents, agreements rules, policies, terms
and conditions as incorporated herein by reference;
• If ShopClues.com is unable to verify or authenticate any information provided by You; or
• If it is believed that Your actions may cause legal liability for other Users or ShopClues.com. We may at
any time at our sole discretion reinstate suspended Users. A User that has been suspended or blocked
may not register or attempt to register with ShopClues.com or use the Website in any manner
whatsoever until such time that such User is reinstated by ShopClues.com. Notwithstanding the
foregoing, if You breach the User Agreement or any other documents it incorporates by reference,
ShopClues.com reserves the right to recover any amounts due and owing by You to ShopClues.com and
to take strict legal action including but not limited to a referral to the appropriate police or other
authorities for initiating criminal or other proceedings against You.

9. Buying
• All purchases on the Website are a firm commitment to purchase. If You are the purchaser for any
item, You are obligated to complete the transaction with the Seller.
• By purchasing on an item You agree to be bound by the conditions of sale included in the item's
description (or linked to from the description) so long as those conditions of sale are not in
violation of the User Agreement or are unlawful. In case of consumer goods, the Sellers on the
Website may or may not specify the retail prices of the items being sold. You are advised to
independently verify the retail prices of such items if You so desire.
• ShopClues.com strongly advises You not to test the Website with false purchases, as it will put You
at substantial personal legal risk. It is an offence to use a false name, other false personal
information or a known invalid/ unauthorized credit/ debit/ cash card and such other
infrastructure directly through Bank or financial institution infrastructure or indirectly through
Payment Aggregator. Willfully entering erroneous or fictitious bids may result in prosecution by
ShopClues.com.

9. Buying
• Please note that in the event any inaccurate information is provided by You regarding Your
identity, Your Web browser transmits a unique address to us, which can be used by law
enforcement officials to identify You. If You are a registered Buyer on the Website we encourage
You to post feedback for the Seller after the transaction is closed.
• In case of purchase of an Artwork which is marked as "non-exportable" on the Website or it is
illegal to export the same, You agree that the Artwork shall not be exported out of India or
otherwise dealt in any such manner which shall be in contravention of any law for the time being
in force or any rules, regulations, notifications and orders passed there under.

10. Fulfillments and Shipping
ShopClues.com from time to time may offer certain fulfilment services to Sellers, however, Sellers
remain responsible for the overall shipping quality, delivery, and cost of shipping. ShopClues.com
may provide pick-up and delivery services to Sellers but all of these services are provided as
contract or outsourced services on behalf of the merchants. At no time, ShopClues.com takes title
or ownership of any product or inventory.

11. Buyer Protection at ShopClues.com
ShopClues does not permit the merchants to sell duplicate, spurious, knock-offs or grey channel
items. Merchant guarantees to sell only genuine products to customers through Shopclues.com. All
Merchants listing their products on Shopclues.com are required to enter into an agreement to list
and sell only genuine products. We also encourage the merchants to extend all the warranties,
guarantees as entailed in the product by the Merchant/Seller to You, all this at a great price and
with the best customer services in the industry. It is however clarified that the ShopClues seeks to
ensure the aforesaid only on a best endeavor basis and does not assure or provide any personal
warranties or assumes and liability or responsibility pertaining to the genuinity and authenticity of
the products and/or the Seller, for which the Seller shall be solely responsible and liable.
If ShopClues.com has suspicion or knowledge, that any of its members are involved in any activity
that is intended to provide claims or information that is false, misleading or not genuine, then
ShopClues.com may while reserving its rights to initiate civil and/or criminal proceedings against
member may also at its sole discretion suspend, block, restrict, cancel the user id of Registered User
and such necessary action against the Guest User of such member and/or disqualify that member
and any related members from availing protection through this program.

11. Buyer Protection at ShopClues.com
ShopClues.com reserves its right to initiate civil and/or criminal proceedings against a user who,
files an invalid and/or false claim or provides false, incomplete, or misleading information. In
addition to the legal proceedings as aforesaid, ShopClues.com may at its sole discretion suspend,
block, restrict, cancel the User ID [and its related user ids] of such user and/or disqualify that
member and any related members from availing protection through this program.
Any person who, knowingly and with an intent to injure, defraud or deceive, files a Fraudulent
Complaint containing false, incomplete, or misleading information shall be guilty of a criminal
offence and will be prosecuted to the fullest extent under the law.

12. Selling/Advertising
As a registered member, You may list item/s for sale/advertising on the Website in accordance with
the Listing Policies more fully detailed at ShopClues.com Rules and Policies
https://shopclues.com/policies-and-rules.html which Policy is incorporated by way of reference in
this Agreement. You represent that You are legally allowed to sell/advertise the item(s) You list for
sale/advertising on ShopClues.com. You further agree to ensure that the products sold/advertised
by You through ShopClues.com are genuine and are not counterfeit or stolen items. You further
agree to ensure that the items/products listed by You on ShopClues.com do not infringe upon the
intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights
of any third parties.
You acknowledge and understand that "Listings" may include text descriptions, graphics and
pictures that describe Your item for sale. You shall be deemed to be infringing the intellectual
property rights of a third party if You are (i) affixing a registered trademark (or an identical or similar
trademark likely to confuse the public to have an association with the registered trademark) of such
third party to Your goods or its packaging; (ii) offering or putting for sale or stocking the goods under
the said trademark; or (iii) using the said trademark in advertising your product.

12. Selling/Advertising
You acknowledge that if any genuine claim is received by ShopClues.com from any person through
the Report Abuse section of ShopClues.com (terms of which are incorporated herein by reference),
ShopClues.com may in its sole discretion block Your merchant/user account and/or remove the
products listed by You on ShopClues.com, without any prior notice to You. ShopClues.com would
however provide You a post facto intimation regarding the same. You agree that You shall have no
claim whatsoever against ShopClues.com in this regard and the decision of ShopClues.com, as
aforesaid shall be binding on you.
You further agree to ensure that the listing description of the item must not be misleading and must
describe actual condition of the product. All listed items must be listed in an appropriate category
on the Website. All listed items must be kept in stock for successful fulfillment of sales. If the item
description does not match the actual condition of the item, You agree to replace the product
delivered to the Buyer with the correct product and/or refund any amounts that You may have
received from the Buyer within 10 days of receipt of intimation from us in this regard. You agree not
to list a single product in multiple quantities across various categories on the Website.
ShopClues.com reserves the right to delete such multiple listings of the same product listed by You
in various categories.

13. Payments
ShopClues.com uses third party payment providers to receive payments from the Buyers on Seller's
behalf. ShopClues.com is not responsible for delays or erroneous transaction execution or
cancellation of orders due to payment issues. ShopClues.com takes utmost care to work with 3rd
party payment providers, but does not control their systems, processes, technology and work flows,
hence cannot be held responsible for any fault at the end of payment providers. Further,
ShopClues.com does not release the payment to Sellers until the order has been received by the
Buyers and they are satisfied with it. ShopClues.com shall only make payments to the Sellers subject
to realisation of payment received from the Buyer to ShopClues.com. The Seller payment is typically
net of the service fee charged by ShopClues.com for its services and after deduction of applicable
withholding taxes (if any).

14. Feedback
We encourage Registered Buyers on the Website to provide feedback to the Sellers after the
transaction has been closed, this helps other Users to know the performance level of the said
Merchant/Seller. Please remember that You cannot retract the feedback once You have provided it.
Further You agree that the feedback You provide to the Website shall be deemed to be non-
confidential and will be displayed along with Your user ID. ShopClues.com will not be responsible for
the feedback that You post on the Website and You should be careful in making comments that are
not factual in nature and should not post defamatory or illegal or offensive/obscene contents, for
which You shall alone be liable.
You may not take any actions that may undermine the integrity of the feedback system. If You
continue to receive negative feedback ratings, ShopClues.com reserves the right to suspend Your
membership, and You will be unable to list, buy or bid on the Website. You agree that Your feedback
shall not contain confidential or proprietary information of You or of third parties.

14. Feedback
Export - As feedback ratings are not designed for any purpose other than for facilitating trading
between the Users, You agree that You shall not market or export Your Website feedback rating in
any venue other than on the Website.
Import - We do not provide the technical ability to allow You to import feedback from other
websites to ShopClues.com because a composite number, without the corresponding feedback does
not reflect Your true online reputation within our community.

15. No Warranty
The website, services, content, user content and any third party content are provided by
shopclues.Com on an "as is" basis without warranty of any kind, express, implied, statutory or
otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for
a particular purpose. Without limiting the foregoing, shopclues.com makes no warranty that
(i) the website or the services will meet your requirements or your use of the website or the
services will be uninterrupted, timely, secure or error-free;
(ii) the results that may be obtained from the use of the website or services will be effective,
accurate or reliable;
(iii) the quality of the website or services will meet your expectations; or that
(iv) any errors or defects in the website or services will be corrected. No advice or information,
whether oral or written, obtained by you from shopclues.com or through the website / content
or from use of the services shall create any warranty not expressly stated in these terms of use.

15. No Warranty
To the maximum extent permitted by applicable law, shopclues.com will have no liability related to
user content and/ or third party content arising under intellectual property rights, libel, privacy,
publicity, obscenity or other laws. Shopclues.com also disclaims all liability with respect to the
misuse, loss, modification or unavailability of any user content and / or third party content.
You expressly understand and agree that, to the maximum extent permitted by applicable law
shopclues.com will not be liable for any loss that you may incur as a consequence of unauthorized
use of your account or account information in connection with the website or any services, either
with or without your knowledge. Shopclues.com has endeavoured to ensure that all the information
on the website is correct, but shopclues.com neither warrants nor makes any representations
regarding the quality, accuracy or completeness of any data, information, product or service.

15. No Warranty
Shopclues.com shall not be responsible for the delay or inability to use the website or related
functionalities, the provision of or failure to provide functionalities, or for any information,
software, products, functionalities and related graphics obtained through the website, or otherwise
arising out of the use of the website, whether based on contract, tort, negligence, strict liability or
otherwise. Further, shopclues.com shall not be held responsible for non-availability of the website
during periodic maintenance operations or any unplanned suspension of access to the website that
may occur due to technical reasons or for any reason beyond shopclues.com 's control. The user
understands and agrees that any material or data downloaded or otherwise obtained through the
website is done entirely at their own discretion and risk and they will be solely responsible for any
damage to their computer systems or loss of data that results from the download of such material
or data. Shopclues.com is not responsible for any typographical error leading to an invalid coupon.
Shopclues.com accepts no liability for any errors or omissions, with respect to any information
provided to you whether on behalf of itself or third parties.

16. Limitation of Liability
In no event shall ShopClues.com or its suppliers, affiliates, service providers and their respective
officers, directors, employees, partner be liable for any direct, indirect, incidental, special,
incidental, consequential , exemplary or punitive damages whatsoever, including but not limited to,
damages for loss of profits, goodwill, use, data or other intangible losses or based on any theory of
liability including breach of contract or warranty, negligence or other tortious action or any other
claim arising out of or in connection with Your use of or access to the Website, its services ,content
or this agreement (however arising, including negligence).
ShopClues.com's entire and aggregate liability in any circumstance including these terms and
conditions shall not exceed the greater of Indian Rupees One Hundred (INR 100) or the amount of
fees, if any, paid by You to ShopClues.com under the relevant order to which the cause of action for
the liability related.

16. Limitation of Liability
ShopClues.com, its associates, affiliates and service providers and technology partners make no
representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of
any content, information, software, text, graphics, links or communications provided on or through
the use of the Website or that the operation of the Website will be error free and/or uninterrupted.
Consequently, ShopClues.com assumes no liability whatsoever for any monetary or other damage
suffered by You on account of:
• Delay, failure, interruption, or corruption of any data or other information transmitted in connection
with use of the Website;
• Any interruption or errors in the operation of the Website.

17. Indemnity
You agree to indemnify and hold harmless ShopClues.com and (as applicable) ShopClues.com's
parent, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors,
agents, and employees, from any losses, liabilities, damages, costs and expenses, claims or demand,
or actions including reasonable attorneys' fees asserted against or incurred by ShopClues.com,
made by any third party arising out of Your breach or non-performance of terms of the User
Agreement, ShopClues.com Rules and Policies, or the documents they incorporate by reference, or
Your violation of any law, rules or regulations or the rights of a third party.
Shopclues may notify You of any claims which You shall be liable to indemnify ShopClues.com
against. You will then be required to consult with ShopClues.com regarding the course of action to
be undertaken in defending such a claim. Further, You shall not compromise or settle any claim or
admit any liability or wrongdoing on the part of ShopClues.com without the express prior written
consent of ShopClues.com which can be withheld or denied or conditioned by ShopClues.com in its
sole discretion.

18. General
18.1. None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency
between You and ShopClues.com and You shall have no authority to bind ShopClues.com in any manner
whatsoever.
18.2. Notices: Except as explicitly stated otherwise, any notices shall be given by postal mail on behalf of
ShopClues.com to Clues Network Private Limited Attn: Legal Department, at Shop Clues corporate office
situated Plot no. 112, Sector 44, Gurgaon -122003, (in the case of ShopClues.com) or to the email address You
provide to us during the registration process (in Your case). Notice shall be deemed given 24 hours after the
email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give
You notice by certified mail, postage prepaid and return receipt requested, to the address provided to us
during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
18.3. Severability: If any clause of the User Agreement shall be deemed invalid, void or for any reason
unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the
remaining clauses of the User Agreement.

18. General
18.4. Entire Agreement: This Agreement sets forth the entire understanding and agreement between You and
ShopClues.com with respect to the subject matter hereof.
18.5. Assignment: You cannot assign or otherwise transfer this User Agreement, or any rights granted
hereunder to any third party. ShopClues.com may transfer its rights and obligations (also known as "assign")
under this Agreement without Your prior express consent, provided that ShopClues.com assigns the Agreement
on the same terms or terms that are no less advantageous to You.
18.6. Dispute Resolutions: Generally, transactions are conducted smoothly on Shopclues.com. However there
may be some cases where both the Buyers and Sellers may face issues. At Shopclues.com, we have a Dispute
Resolution process in order to resolve disputes between Buyers and Sellers. A 'Dispute' can be defined as a
disagreement between a Buyer and a Seller in connection with a transaction on the Website. Disputes arise out
of an issue that is raised by either party not being completely satisfied with the resolution of their
complaint/issue. It is important that before a Buyer/Seller raises a dispute, they should attempt to resolve the
issue amicably between each other. Please note that whenever a Buyer raises a dispute, the Seller's payment
for that order is put on hold immediately until the issue is resolved.

18. General
How is a 'dispute' resolved?
Whenever there is a disagreement relating to any transaction, the users can write
to grievance@shopclues.com in order to raise a dispute. Once a dispute is raised by either party,
ShopClues.com shall try to mediate and the resolve the matter amicably.
18.7. Grievance Officer In accordance with the Information Technology Act, 2000 and rules made there under,
the name and contact details of the Grievance Officer is published herewith:
Grievance Officer
Clues Network Private Limited
Plot No. 112, Sector – 44, Gurgaon 122003
CIN No. – U52590HR2011PTC055841
E-mail ID – grievance@shopclues.com
Phone No. - 0124-4414888

19. Report an Intellectual Property Right Violation
In the event You come across any abuse or violation of these Terms of User Agreement or if You
become aware of any objectionable content on the Website, or if You believe Your intellectual
property rights have been violated in any manner through the Website, please refer to the
Shopclues Intellectual Property Violation (SCIPV) available here https://www.shopclues.com/brand-
inquiries.html.

20. Arbitration
If any dispute arises between You and ShopClues.com during Your use of the Website or thereafter,
in connection with the validity, interpretation, implementation or alleged breach of any provision of
the User Agreement, or the documents they incorporate by reference, the dispute shall be referred
to a sole Arbitrator who shall be an independent and neutral third party identified by
ShopClues.com. The place of arbitration shall be New Delhi, India. The arbitration proceedings shall
be in the English Language and shall be governed by Arbitration & Conciliation Act, 1996.

21. Governing Law
The User Agreement or the documents they incorporate by reference shall be governed and
construed in accordance with the laws of India. Subject to Clause 19 above, all disputes arising
under this Agreement between You and ShopClues.com shall be subject to the exclusive jurisdiction
of courts at New Delhi, India.

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