The document provides an extensive overview of Management Information Systems (MIS) and their role in organizations, highlighting their structure, components, types, and functions. It discusses various systems, including decision support systems (DSS), executive information systems (EIS), and expert systems, as well as the importance of information technology infrastructure in enhancing business processes. Furthermore, it explores the shift towards digital firms, emphasizing the benefits of digital relationships and flexible organizational structures.

1. MIS
SYSTEM
INFORMATION
MANAGEMENT

2. MANAGEMENT
• Planning
• Organising
• Directing
• Controlling

3. ORGANISATIONS
SENIOR
MANAGEMENT
MIDDLE MANAGEMENT
OPERATIONAL MANAGEMENT

4. INFORMATION

5. INFORMATION
• Information can be defined as meaningfully
interpreted data
• Information can be recorded as signs, or
transmitted as signals. Information is any kind of
even that affects the state of a dynamic system
that can interpret the information.
• Conceptually, information is the message being
conveyed. In a general sense, information is
“knowledge communicated or received,
concerning a particular fact or circumstance”.

6. SYSTEM
• System defined as an orderly arrangement of a
set of interrelated and interdependent elements
that operate collectively to accomplish some
common purpose or goal.
• A computer based information system is also a
system which is a collection of people, hardware,
software, data and procedure to interact to
provide timely information to authorised people
who need it.

7. SYSTEM

8. MANAGEMENT INFORMATION
SYSTEM
• “an integrated user-machine system
designed for providing information to
support operational control,
management control and decision
making function is an organisation”.
•Davis and Olson

9. MANAGEMENT INFORMATION
SYSTEM
• Management information system, or
MIS, broadly refers to a computer based
system that provides managers with the
tools to organize, evaluate and efficiently
manage departments within an
organization
•Subhalakshmi Joshi

10. INFORMATION SYSTEM
• It can be defined technically as a set of
interrelated components that collect, process,
store and distribute information to support
decision making, coordination and control in
organisation.
• It also helps managers and workers analyse
problems, visualise complex subjects and
create new products

11. COMPONENTS
• Input
• Processes
• Output
• People
• Hardware(physical devices)
• Software (information processing instructions)
• Data
• Network (communication channels)
• Procedure

12. INFORMATION SYSTEM
• An information system is an
organized combination of people,
hardware, software, communications
network, and data resources that
collects, transforms, and
disseminates in an organisation.

13. FUNCTIONS OF INORMATION SYSTEM

14. OBJECTIVES OF MIS
• Data capturing
• Process of Data
• Storage
• Retrieval
• Dissemination

15. DIMENSIONS
TE
INFORMATIO
N SYSTEM
TECHNOLOGY
ORGANISATIONS
MANAGEMENT

16. MANAGEMENT
• Decision making
• Action plan
• Co-ordination
• Monitoring
• Controlling
• leadership

17. TECHNOLOGY
• Hardware
• Software
• Network
• Telecommunication
• www
• HTML

18. LEVELS & TYPES
STRATEGIC
MANAGEMENT
TACTICAL MANAGEMENT
OPERATIONAL MANAGEMENT
• DECISION STRUCTURE INFORMATION SYSTEM
DECISION SUPPORT SYSTEM
MIS
TPS
UNSTRUCTURED
SEMI STRUCTURED
STRUCTURED

19. TYPES

21. TPS

23. MIS
• Management Information Systems are
management-level systems that are used by
middle managers to help ensure the smooth
running of the organization in the short to
medium term.
• The highly structured information provided by
these systems allows managers to evaluate an
organization's performance by comparing
current with previous outputs.

25. DSS
• A Decision Support System can be seen as a
knowledge based system, used by senior
managers, which facilitates the creation of
knowledge and allow its integration into the
organization.
• Access to databases, analytical tools, allow
"what if" simulations, and may support the
exchange of information within the
organization.

27. EIS
• Executive Information Systems are strategic-
level information systems that are found at
the top of the Pyramid. They help executives
and senior managers analyze the environment
in which the organization operates, to identify
long-term trends, and to plan appropriate
courses of action.

29. EXPERT SYSTEM
• Expert systems can be defined as programs that
help the computer make decisions in a similar
way as an expert in specific domain, a particular
subject area of interest.
• It aims at formalising expertise and make it
available for repetitive type of business decisions.
• It makes use of artificial intelligence to generate
knowledge out of the information, existing
theories, beliefs and experiences of managers in
various business activities.

30. OFFICE AUTOMATION SYSTEM
• Office automation is the integration of computer,
telecommunications and office equipment
technologies to improve the execution of
business functions through increasing the
productivity, effectiveness and working
conditions of office support.
• Encompasses the application of computer and
communication technology to improve the
productivity of all types of office workers
including clerical, administrative, professional and
executive.

31. OTHERS
• WORK FLOW SYSTEM
–Rule based system that direct,
coordinates and monitors
–Three systems:
• Administrative workflow
• Ad-hoc workflow
• Product workflow

32. OTHERS
• ENTERPRISE RESOURCE PLANNING SYSTEM:
– Business process management software that allows
an organisation to use system to integrate programs
capable of managing operations for an multi-site
and global organisation
• EXPERT SYSTEM:
– Have the ability to make suggest and act like an
expert in a particular field

33. DECISION MAKING
PROCESS

35. PROCESS

36. ROLES

37. CLASSIFICATION OF MANAGERIAL
DECISIONS

40. DECISION STRUCTURE AND LEVEL OF
MANAGEMENT
DECISION
STRUCTURE
OPERATIONAL
CONTROL
DECISIONS
MANAGEMENT
CONTROL
DECISION
STRATEGIC
PLANNING
DECISION
Unstructured Customer
queries
handling
Work group
performance
analysis
R&D
Learning
Semi-
structured
Production
Scheduling
Capital
Budgeting
Product
planning
Structured Inventory
Control
Allocating
budgets
Financial
structure
planning

41. DECISION MAKING
MODELS

42. RATIONAL MODELS - SIMON

43. GAMES MAN MODEL/IMPLICT
FAVOURITE MODEL

44. EMERGING MODEL OF DECISION
MAKING

46. COMPONENTS MANAGING
• PEOPLE RESOURCES:
–End Users – owner, manager, clerk, official,
sales person, accountants, customers etc.
–Information System specialist – system
analyst, programmers, computer operator,
CEO, middle level and lower level
managerial staff

47. COMPONENTS MANAGING
• DATA RESOURCES:
– Data types – numeric, alphabetic and
alphanumeric
– Text data – words, sentences
– Image data - figures
– Audio data – voice and sounds
• Above all organised into
– Data Base – organised and processed
– Knowledge Base – rules and regulations

48. COMPONENTS MANAGING
• SOFTWARE RESOURCES:
– System software
– Application software
– Procedures
• HARDWARE RESOURCES:
– PC or Micro computer, Mini computer or large
mainframe computer
– Computer peripherals

49. COMPONENTS MANAGING
• NETWORK RESOURCES:
– Fiber optic cable
– Microwave system
– Communication satellite system
– Modem and internet
– Network operating system
• STORAGE DATA RESOURCES:
– Databases
– Files
– Records
– fields

50. I T INFARASTUCTURE
• Information technology (IT) infrastructure as the
shared technology resources that provide the
platform for the firm’s specific information system
applications.
• IT infrastructure includes investment in hardware,
software, and services shared across the entire firm
or across entire business units in the firm and linked
to the Internet is an infrastructure investment
because it serves many groups, goals, and business
initiatives.

51. I T INFARASTUCTURE

52. I T INFRASTRUCTURE
• IT infrastructure is a set of firm wide services budgeted by
management and comprising both human and technical
capabilities (Weill et al., 2002)
• The services include the following:
• Computing platforms used to provide computing services
that connect employees, customers, and suppliers into a
coherent digital environment, including large mainframes,
desktop and laptop computers, and Internet appliances.
• Telecommunications services that provide data, voice, and
video connectivity to employees, customers, and suppliers.
• Data management services that store and manage corporate
data and provide capabilities for analyzing the data.

53. SERVICES
• Application software services that provide enterprise-
wide capabilities such as enterprise resource planning,
customer relationship management, supply chain
management, and knowledge management systems
that are shared by all business units.
• Physical facilities management services that develop
and manage the physical installations required for
computing, telecommunications, and data
management services.
• IT management services that plan and develop the
infrastructure, coordinate with the business units for IT
services, manage accounting for the IT expenditure,
and provide project management services.

54. SERVICES
• IT standards services that provide the firm and its
business units with policies that determine which
information technology will be used, when, and
how.
• IT education services that provide training in system
use to employees and offer managers training in
how to plan for and manage IT investments.
• IT research and development services that provide
the firm with research on potential future IT projects
and investments that could help the firm
differentiate itself in the marketplace.

55. LEVELS

56. DIGITAL FIRM
• The Digital Firm is a general term for organizations
that have enabled core business relationships with
employees, customers, suppliers, and other
stakeholders through digital networks
• Benefits
• “Time Shifting”
• “Space Shifting“
• Create business value from technology investments
• Efficiency in inventory and supply chain
• Enhance the CRM
• Improve overall organizational productivity

57. MIS Model for a digital firm
• The Digital Firm: E – Commerce New Digital
Relationships
• Flattening Organizations and the Changing
Management Process
• Separating Work from Location
• Reorganizing Work Flows
• Increasing Flexibility of Organizations

58. FLATTERNED ORGANISATION

59. Redesigned Work Flow

60. TRADITIONAL ORGANISATION
STRUCTURE
• A rigid hierarchical structure
• Clear division of labour
• Inflexibility in terms of responding to
need for change
• Slow to respond to potential new
markets

61. DIGITAL FIRM STRUCTURE
• Flatter hierarchical organization
• Balanced distribution of power among the various layers
• Delegation of decision making and power extended to the
lower layers
• Participative management
• Sense of belongingness
• No specified work hours
• Flexible hours through the use of IT
• Access to internal organizational IT infrastructure
• Employees become outcome driven
• Performance is measured against achievements

62. DIGITAL TECHNOLOGY PLATFORMS
• Customer Relationship Management (CRM)
• Supply Chain Management (SCM)
• Enterprise Resource Planning (ERP)
• Knowledge Management System (KMS)
• Warehouse Management System (WMS)