The document discusses unified collaboration and next generation networks. It describes how today's work environment involves silos of separate collaboration tools, while an integrated approach allows people to easily communicate using their preferred mode. The next steps are to build a network that supports real-time video, audio, file sharing and provides a single sign-on experience across devices. This will accelerate processes, improve remote collaboration and make people's availability and presence known. Vanderbilt is described as having separate email, phone and data systems currently, while an integrated approach would reduce costs and complexity.

1. Discover, Teach, Care & LearnUnified Collaboration and the Next Generation NetworkMatthew Jett HallSummer 2009

2. What is Unified CollaborationToday: people come to the workTomorrow: the work comes to the peopleAnything, Anywhere, Anytime on Any Device2

3. Today: Silos of Collaboration ToolsAnything Anywhere Anytime Any Device3Traditional Perspective: Each mode is purposeful alone

4. Integration confers no benefitUnified Perspective Click to communicate

5. Presence aware

6. Each mode integrates

7. Intensity of use demands integration

8. Get to who you need, when you needThe Converged Collaboration PathAnything Anywhere Anytime Any Device4Network-Driven Communications1837187619842007Software-Driven Communications

9. Cyberinfrastructure : What?Distributed knowledge communities that collaborate and communicate across disciplines, distances and culturematt.hall@vanderbilt.edu5

10. Collaboration and MessagingElectronic tools that support individual and group real time and asynchronous CommunicationCollaborationDigital captureDigital distributionAnything Anywhere Anytime Any Device6

11. VU Communities Collaborate …matt.hall@vanderbilt.edu7

12. Across Disciplines, Distance, Time, & Institutionsmatt.hall@vanderbilt.edu8

13. Vanderbilt University 200922,192 employees32,820 TelephonesMany academic, professional, medical disciplines333 acres, 18.2 million sq. ft.238 buildings on Campus100 OaksVMG ClinicsVarious diagnostics, lab work, and imagingGeographic dispersionmatt.hall@vanderbilt.edu9

14. What is Network ComputingThe foundation of Cyberinfrastructurematt.hall@vanderbilt.edu10

15. The Next Generation NetworkAdvanced TechnologiesStreaming, real time video and audioUnified collaboration, voice, data, sharing, presenceFast access to large data storesConverged data and voiceZero downtime toleranceEnables business agilitySoftware as a Service (aka in the Cloud)Disaster Recovery and Business ContinuitySecurity and ComplianceIndustry and Market Standards Compliancematt.hall@vanderbilt.edu11

16. Real Time Protocolsmatt.hall@vanderbilt.edu12

17. Short list benefitsAccelerate processes and improve responseExtemporaneous, real time collaborationEnhanced collaboration among physically dispersed work forcesImproved collaboration through presence and status awarenessIncreased availability and responsivenessEase of passing messages to colleagues (voice, cell, fax, text, or email)Anything, Anywhere, Anytime on Any Device13

18. Collaboration requiresAnything Anywhere Anytime Any Device14Access to others forDecisionsDataAnalysisCo-creationCalendaringDocument SharingMedia Access

19. Presence and AwarenessPresence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.Anything, Anywhere, Anytime on Any Device15

20. Today’s Silo’d WorldFragmented in-boxesDelayed collaborationDifferent systemsMultiple log-insSilos of collaborationLimited spontaneitySingle modeUnknown availabilityUnknown PresenceAnything Anywhere Anytime Any Device16

21. Tomorrow’s Integrated WorldOne in-boxReal-time collaborationSingle log-inIntegrated collaborationExtemporaneous SpontaneityMulti-modal Anything Anywhere Anytime Any Device17

22. Integrated Collaboration NexusAnything Anywhere Anytime Any Device18E-Mail

23. Voice Calls

24. Voice messages

25. Fax messages

26. Calendar

27. Instant Messages

28. Presence Control

29. App sharing

30. Directory IntegrationFind, Communicate, CollaborateClick to CommunicatePresence and availabilityPreferred mode of discourseIntegrated calendar Real-time, synchronous web, video, voice, text, IM in addition to traditional electronic messagingRemoves collaboration latencyAnything Anywhere Anytime Any Device19

31. PressuresAnything Anywhere Anytime Any Device20AnythingAnywhereAnytimeAny mediaAny DeviceIT is Free!ReliabilityAvailabilityServiceabilitySecurity

32. The Generations DefinedTraditionalists (62-83) “the Silent Generation, veterans”Born: between about 1925 and 1946 Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill Workplace values: loyalty, recognition, hierarchy, resistance to change Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)”Born: between about 1946 and 1964 Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution Workplace values: dedication, face time, team spirit Generation X (27 - 43)aka: “Slacker Generation, the Me Generation” Born: between about 1964 and 1982 Cultural influences:fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust Workplace values: work-life balance, autonomy, flexibility, informality Generation Y (18-26)aka: “Millennials” Born: between about 1982 and the late 1990s Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook Workplace values: feedback, recognition, fulfillment, advanced technology, funAnything Anywhere Anytime Any Device21

33. VU: Intensity of Use by CohortAnything, Anywhere, Anytime on Any Device22

34. Communication at VU 2009One voice networkThree primary cellular providersMinor RF presenceTwo major data networksMany electronic messaging systemsMail System: VUMail System: VUMCMail System: Owen, Engineering, OtherMobile Messaging & Blackberry Server(s)Fax MachinesAnything Anywhere Anytime Any Device23

35. Silos cover the Landscape: 2009Duplicate, Disintegrated CapabilitiesVoiceDataDepartmental ComputingUnnecessary expenseVariation: provisioning, maintenance, quality, availability, & supportCommunication SilosModes and presence disconnected from one anotherPhone tag, overflowing inboxes and voice mail accountsCommunications FatigueMultiple passwords Multiple mailboxes: e-mails, voice mails, IM, and faxesMultiple providers of web, conference, whiteboard, and sharingMinimal extemporaneous collaborationAnything Anywhere Anytime Any Device24

36. Costs of Doing NothingConsumers drive enterprise strategyentrench on brand preferences  deepen silosUse private communications for official businessRisk of disclosure / Loss of custodyCommunication channels unaware of each otherUndocumented, unknown communicationsMultiple networks and systems Duplicate expenseIncrease support complexityIncrease provisioning and de-provisioning overheadEmploy varied levels of skill, ability, and investmentMultiple directories create partial or stagnant informationAnything, Anywhere, Anytime on Any Device25

37. The Collaborative DesktopRoles BasedBasicIntermediateFull UnifiedTransparent Expensematt.hall@vanderbilt.edu26