Complex, end-to-end processes can be easily automated by combining the Robotic Process Automation (RPA) and Artificial Intelligence (AI) platforms. This will in turn help humans to work more efficiently. Read more https://testingxpertsuk.blogspot.com/2022/07/understanding-rpa-ai-how-do-they-work.html

1. It is a technological platform through which human intelligence can be
simulated by computer systems. Cognitive functions of the human mind such
as self-correction, problem-solving etc., are mimicked by the AI platform. A
few examples of AI include voice recognition software (Amazon’s ‘Alexa’ and
Apple’s ‘Siri’), personalization of social media news feeds, spam email filters
etc. Machine Learning (ML) is a crucial component of AI, through which
specific programs are developed that help robots to learn and make their own
decisions without any human intervention.
The activity of carrying out payroll transactions:
Payroll being processed repetitively every month is considered to be a
mundane and time-consuming activity for the HR team. A decent amount of
effort is required to carry out data entry activities. When data entry is carried
out manually, inaccuracies may arise, which may, in turn, lead to payment
delays.
The delays can be reduced through the IPA platform by validating timesheets
and deductions and the consistency of employee data across multiple
systems being checked.
Automating corporate inbox:
In this scenario, the topic is deciphered, incoming emails are processed and
then routed to an appropriate subject expert. For a simple aspect such as a
change in address request, the pertinent information and input are extracted
by the IPA tool into an appropriate downstream system. The handling of any
attachments from emails such as word documents, spreadsheets or PDFs
can be extracted and automated by an IPA tool.
The attachments can be efficiently processed by the IPA tool and then the
relevant information is extracted so that it can be inputted into another
downstream system such as a Customer Relationship Management (CRM)
system, so that future references can be easily processed and stored.
Onboarding customers:
From the documents of customer onboarding, relevant unstructured data is
classified and extracted into an organization’s digital management system.
This, in turn, results in enhanced efficiency and accuracy for onboarding new
customers, thereby increasing revenue and scaling up customer satisfaction.
The value of chatbots:
One of the key applications of chatbots is in online shopping portals.
Customers, in general, have product queries, distinct orders, different
preferences etc., and thus a chatbot service can be implemented. Through
this implementation, customers’ shopping experience is enhanced and
mundane, repetitive tasks are taken care of.
The data can be fed to an RPA bot by a chatbot, so that specific tasks such as
changing delivery dates or quantities can be changed and orders can be
cancelled based on certain criteria. Through this, the customer’s shopping
experience is enhanced and instant gratification is derived. The burden on
customer service executives can also be reduced to quite an extent.
It is a specific technology wherein a developer
develops a ‘bot’ or a computer software
through which human actions can be emulated
and then digital systems can be integrated so
that a business process is executed. A User
interface is used by these bots to manipulate applications and capture data,
just like humans do. Results are interpreted, responses are triggered and
communication takes place with other systems in order to perform a variety
of repetitive tasks.
When AI and RPA are combined and work together, then this specific process
is known as IPA.
Following are a few use cases where IPA can be implemented:
WHAT IS ARTIFICIAL INTELLIGENCE (AI)?
WHAT IS ROBOTIC PROCESS
AUTOMATION (RPA)?
WHAT IS INTELLIGENT PROCESS AUTOMATION (IPA)?
UNDERSTANDING
RPA & AI
HOW DO THEY WORK
TOGETHER
CONCLUSION
If you are looking forward to implementing Artificial intelligence testing
and Robotic process automation solutions for your specific project, then
do get connected with a highly popular software testing services
company that will provide you with a tactical testing roadmap that is in
line with your project specific requirements.
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