This document discusses agency relationships in real estate. It covers the roles of agents, principals, and customers. The duties of agents to clients include fiduciary duties and statutory minimum services. Agents must disclose the type of representation and agency relationship to clients. An agency relationship is created through a brokerage agreement or actions showing authorization or ratification. Terminating an agency requires full performance, expiration, or other circumstances. The document also discusses creating an intermediary relationship through consent and disclosure.