Effective communication with your logistics partner is crucial for ensuring efficient supply chain management and avoiding disruptions. Key strategies include using formal written communication, creating an information flow map for role assignments, and leveraging supply chain management software for automation and reporting. Real-time updates through secure instant messaging are also essential to adapt quickly to changes in shipping rates and client orders.

1. How To Effectively Communicate with
Your Logistics Partner
Hock
Cheong

2. About
Introduction
The success of your business lies in the
reliability of your third-party logistics (3PL)
provider. From providing freight forwarding
services to express delivery services, they
ensure your logistics and supply chain
management remains efficient.

3. Importance of Proper
Communication in
Logistics
However, no matter how reliable a 3PL
provider is, problems in logistics management
would still happen if there is no streamlined
communication process. You have to learn
how to communicate well with your logistics
service provider to avoid disruptions in your
supply chain, as well as, to prevent delays in
your deliveries.

4. How to Improve Your
Logistics Communication
Effective logistics communication is not
just about discussing your expectations
with your 3PL provider and addressing
the problems that could arise during the
transportation of raw materials. It is also
about the seamless flow of information
between departments, distributors, and
customers.

5. Keep on reading to know how you can
improve your logistics communication.

6. Instead of passing information through word
of mouth, it is better to send details through
emails. A formal written email that is short
but concise is paramount in logistics
communication. Make sure your employees
are well-trained in writing a business email to
avoid misunderstandings. It would also be
better if there is an email format that should
be followed by all of your employees. It
helps prevent misunderstandings between
you and your logistics service provider.
Focus on Employees’
Written Communication
Skills

7. Create an
Information Flow
Map and Assign
Roles
An information flow map would serve as a
guide for your employees to know who they
should reach out. Remember that in creating an
information flow map, role assignments are
essential. Like for example, there should be a
person assigned to keep track of the freight
forwarding services, as well as, to check the
status of the express delivery services. Do the
same process for your 3PL provider.

8. Proper logistics management is difficult without
using supply chain management software (SCMS). It
is a good thing that there are now freight
forwarding services that make use of such
technologies to prevent manual data errors.
Moreover, the SCMS allows the automation of some
administrative tasks, thus making logistics processes
faster and more efficient. Another advantage of
using SCMS is that it can generate reports that
make it easier for businesses to assess the
performance of each vendor.
Make Use of
Management
Technologies

9. Instant Messaging
is a Must
Real-time communication is vital in
logistics and distribution because
shipping freight rates often change
in the international market.
Moreover, sudden changes in client
orders often happen. These changes
should be discussed and relayed to
your logistics partner immediately.
Thus, it is essential to make use of a
secure instant messaging software
app for delivering real-time updates.

10. Do you need a reliable logistics
service provider in Malaysia?
Check us out at Hock Cheong!
Contact us +603-77810040
Phone Number
www.hockcheong.com.my
Website
enquiry@hockcheong.com.my
Email Address