MANAGEMENT ON TRAINING IN TESCO

1. TRAINING IN TESCO
BY
BALAJI S
CEG , ANNA UNIVERSITY

2. TESCO
• BRITISH MULTINATIONAL GROCERY AND GENERAL MERCHANDISE
FOUNDED IN 1919 BY JACK COHEN.
• 3rd LARGEST RETAILER IN THE WORLD MEASURED BY PROFITS AND 2nd
LARGEST BY REVENUE.
• IT HAS STORES IN 12 COUNTRIES ACROSS ASIA AND EUROPE.

3. FIELDS OF TESCO
• BANKING
• TELECOM AND INTERNET SERVICES
• FILM MAKING
• PETROL AND SOFTWARES
• PHONE SHOPS
• CAFES AND RESTAURANT

4. WHY TESCO….?
• IT IS AN RETAIL STORE WORKING ON HUGE LEVEL ACROSS GLOBE.
• WORKING ON SUCH A HUGE LEVEL DEFINITELY REQUIRES TOO MANY
EMPLOYEES.
• ALL OF THEM ARE NOT SKILLED AND FAMILIAR WITH JOB PROCESS.
• THUS TRAINING IS MUST FOR THEM.
• TESCO REQUIRES STAFF WHO CAN BE FLEXIBLE AND WHO CAN
ADOPT CHANGES.

5. “Tell me and I forget, teach me and I
remember, involve me and I learn.”
-BenjaminFranklin

6. TRAINING
• THE PROCESS OF TEACHING NEW OR CURRENT EMPLOYEES THE
BASIC SKILLS OR SOME SPECIALIZED SKILLS IF THEY REQUIRED TO
PERFORM THEIR JOB.
• IN ANY CASE TRAINING IS THE HALLMARK OF GOOD MANAGEMENT.
• TRAINING IS CONSIDERED TO BE BOOMING FOR THE EMPLOYEES.

7. OBJECTIVES OF TRAINING
• DEVELOP THE COMPETENCES OF EMPLOYEES AND IMPROVE THEIR
PERFORMANCE.
• HELP PEOPLE TO GROW WITHIN THE ORGANIZATION SO THAT ITS
FUTURE NEEDS FOR HUMAN RESOURCE CAN BE MET FROM WITHIN.
• TO EXAMINE THE IMPACT OF TRAINING ON WORKERS.
• TO STUDY CHANGE IN BEHAVIORAL PATTERN DUE TO TRAINING.
• ALSO TO EXAMINE THE EFFECTIVENESS OF TRAINING.

8. TRAINING ANF DEVELOPMENT IN TESCO
• IT AIMS TO EXPAND AND DIVERSIFY THE NEEDS OF PEOPLE IN
BUSINESS ON RIGHT PLACE AT RIGHT TIME.
• IT BELIVES THAT THE INVESTMENT ON THEIR EMPLOYEES WILL BE THE
BEST RETURN FOR THE COMPANY ITSELF.
• EVERY MAJOR AND MINOR CAREERS HAS TRAINING PROGRAM IN
TISCO.

9. OVERVIEW OF TRAINING
• 1st SESSION - ABOUT HISTORY OF TESCO.
• WORKING SYSTEM ( DRESSING,WORK TIMING ,etc...)
• 2nd SESSIOIN – ABOUT SAFETY.
• LABOUR SAFETY,ACCIDENT PREVENTION,FIRE REGULATIONS,etc…
• 3rd SESSION - ABOUT PUNCTUALITY.
• BEHAVE IN ORGANISATION,PREVENT STEALING,etc…

10. TRAINING PROCESS
• ORGANIZATIONAL OBJECTIVES.
• ASSESSMENT OF TRAINING NEEDS.
• ESTABLISHMENT OF TRAINING GOALS.
• IMPLEMENTATION OF TRAINING PROGRAM.
• EVALUATION OF RESULTS.

11. TRAINING METHODS
• ON THE JOB TRAINING - TRAINING LOCATED AT THE JOB SITE
(SHADOWING,COACHING,MONITORING).
• OFF THE JOB TRAINING - AWAY FROM WORK PLACE.

12. OFF THE JOB TRAINING
NEW
EMPLOYEES
TEACHING NEW
SKILLS
DEVELOPING
INDIVIDUAL SKILLS
TEAM BUILDING
COMMUNICATION
SKILL
PRESENTATION
SKILL
MEET NEW
TRAINEES
INDUCTION
TRAINING
TO KNOW
MORE
ABOUT
COMPANY

13. TRAINING SCHEDULE
MONTH
1
MONTH
2-4
MONTH
5-6
MONTH
6-11
MONTH
12

14. DEVELOPMENT AT TESCO
DEVELOPMENT
APPARENTICESHIP
IN
RETAIL
OPTIONS TWIST

15. APPARENTICESHIP IN RETAIL
• IT STARTS EVERY SEPTEMBER FOR SELECTED STORES.
• LAST FOR 12 MONTHS.
• HERE THE EMPLOYEES GET CHANCE TO LEARN NEW SKILLS.

16. OPTIONS
• IT IS A PROGRAM FOR THOSE WHO WANT TO GROW BIG IN THE
ORGANISATION.
• IT IS A FLEXIBLE PROGRAM,THAT LOOKS UPON THE PERSONAL NEEDS
OF TRAINEES
• 6 MONTHS TO 2 YEARS.

17. TWIST
• IS A PHASE WERE MANAGERS IN HEAD OFFICE HAVE A “STORE
EXPERIENCE” CALLED TWIST.
• SPENDING 5 DAYS IN STORE ONCE IN EVERY YEAR.
• IT COVERS ALL ASPECTS OF STORE OPERATION.

18. TRAINING EVALUATION
• HIGHLY STRUCTURED MONITORING FOR TRAINING EVALUATION OF
EMPLOYEES INCLUDES SCHEDULED TASK,TIME TABLES,MEASURES
AND CHECK LISTS.
• EMPLOYEES ASSES THEMSELVES BY SETTING OBJECTIVES IN ACTIVE
PLANS,PERSONAL DEVELOPMENT GOALS AND RECORDING OUTCOME
IN LOGOS.

19. BENEFITS OF TRAINING
• REDUCES ACCIDENTS, DAMAGE, ERRORS AND WASTAGE.
• IMPROVES PRODUCTIVITY AND PROFITS.
• IMPROVES SATISFACTION AND MORALE.
• REDUCES ABSENTEEISM AND TURN OVER.
• HELPS MEET FUTURE PERSONNEL NEEDS.
• IMPROVES THE IMAGE OF THE ORGANIZATION.
• HEPLS THEM TO MEET THE NEEDS OF CUSTOMERS.

20. THANKYOU