The document explains the parcel tracking system provided by logistics service providers, detailing each status a shipment may encounter, from initiation to delivery or issues faced during the transit. It offers insights into common problems such as unsuccessful pickups and delivery attempts, as well as guidelines for tracking packages through a unique barcode. Additionally, it advises customers to contact the courier company if no updates are seen in the tracking status for over 48 hours.

1. Tracking Your Parcel –
All Statuses Explained

2. • Nowadays, the majority of logistics service providers offer a
possibility to track each shipment that is transported. Every
parcel has a unique barcode which is physically and
repeatedly scanned at all transit locations, allowing you to
trace the journey of your packages.
• By tracking your parcel, you will be able to see where it is at
any given time. Its current status and location, although can
be updated with a delay, should indicate when is it going to
be delivered or if there are any problems affecting the
transit.
• Nonetheless, understanding the tracking system may be
difficult at times. That is precisely why we made a list of all
tracking statuses you can encounter, along with their
explanations. From now on, tracking your parcel will be
easier than ever.

3. All Statuses Explained
in details:
 Info received / Registered parcel
data, parcel not dispatched yet /
Preadvice – your order was placed
and registered in the system of the
chosen logistics company.
 Collection request dispatched to
courier / Label produced / In pick-
up – your shipment is scheduled to be
picked up in the course of the day.
 Pick Up / Driver’s Pick up – your
parcel was successfully collected.

4. Unsuccessful pick-up
 Sender not present, notified first/second time – the parcel was not successfully
collected because the sender was not present at the pickup address. Depending on
the country, the courier driver will make another attempt the next working day
OR the order needs to be rebooked if the customer decides for another pickup
attempt.
 Closed – the parcel was not successfully collected because the pickup location (for
example a store, hostel or an office) was closed when the courier came to collect
the package. Depending on the country, the courier driver will make a second
attempt the next working day OR the order needs to be rebooked if the customer
decides for another pickup attempt.
 Lack of time – the parcel was not successfully collected due to external
circumstances. Depending on the country, the courier driver will make a second
attempt the next working day OR the order needs to be rebooked if the customer
decides for another pickup attempt.

5.  Not present / Not informed – the parcel was not successfully collected
because the person at the pickup address was not informed about the
collection or there was nobody at the pickup address to give the package
to the courier. Depending on the country, the courier driver will make a
second attempt the next working day OR the order needs to be rebooked if
the customer decides for another pickup attempt.
 Parcel not ready for shipping – the parcel was not successfully collected
because it was not ready for shipping. Depending on the country, the
courier driver will make a second attempt the next working day OR the
order needs to be rebooked if the customer decides for another pickup
attempt.
 Wrong address – the parcel was not successfully collected due to a wrong
or incomplete pickup address. The order was cancelled and needs to be
rebooked if the customer decides for another pickup attempt.
 Not in compliance with the system – the parcel was not successfully
collected because it was not in compliance with the system (it is either
oversized, overweight or on a pallet). The order was cancelled and needs
to be rebooked if the customer decides for another pickup attempt.

6.  Parcel shipped by other means – the parcel was not successfully
collected because it was shipped by other means/another courier
service. The order was cancelled and needs to be rebooked if the
customer decides for another pickup attempt.
 Customer has less/more than collection requests ordered – the
order was cancelled and needs to be rebooked if the customer decides
for another pickup attempt, or if there are more packages, another
order needs to be placed with the courier company for the additional
packages.
 Delay due to unknown reason – the parcel was not successfully
collected due to external circumstances that prevented the courier
from reaching the pickup location. The order was cancelled and needs
to be rebooked if the customer decides for another pickup attempt.
 Access code required – the parcel was not successfully collected
because an entry access code is required.

7.  In transit – the shipment was picked up and it is on the way to the
destination.
 Hub scan – your shipment has reached the hub, where it is scanned and
sorted for further transport.
 Consolidation – parcels with far-away destinations sometimes pass through
other depots on their way from the dispatch depot to the recipient depot.
These depots are also called “consolidation nodes”. During the consolidation
process, the parcels will be sorted by their destination and consolidated
based on the primary direction of their destination.
 System return – denotes parcels which have arrived in the wrong depot due
to forwarding loading or postcode errors and that are therefore forwarded to
another depot or returned to the sender.

8.  In customs clearance – the parcel is currently being processed for
customs clearance.
 Inbound – all parcels that arrive at a recipient depot during the day
will be scanned there. It means that they should be out for delivery
soon.
 Out for delivery – the carrier is about to deliver the shipment in the
course of the day.
 Delivered, POD Available – the shipment was successfully delivered.
Proof of delivery is available on request.

9. Delivery attempt not successful
 Not informed about the delivery / Refused the package – the recipient did not
accept the shipment.
 Digicode/Access code required – the parcel was not delivered successfully because an
entry access code is required. The customer should provide the access code.
 Consignee not present, notified first/second time – parcel was not delivered
successfully because nobody was present at the delivery address. Depending on the
country, the courier can try to deliver the parcel again (the customer should get in
touch with the courier company – the contact information is provided on the
notification left by the courier) OR the shipment will be taken to the closest
warehouse or ParcelShop.
 In warehouse / Delivered to ParcelShop – the parcel is stored at the parcel
depot/warehouse and the recipient needs to collect it from there.
 Return to sender – your shipment can be returned to the sender if the delivery
address is incorrect, insufficient or does not exist, the addressee has moved without
providing a forwarding address, the item is refused by the addressee or the sender
failed to collect the item before the retention period expired.

10. What if the tracking status has not been
updated for a while?
 The tracking system should be updated every time your parcel is scanned at a
new depot or location. Nonetheless, there may be some delays, or your
package may not be scanned properly in-between locations. If the status in
the tracking system remains the same for more than 48 hours, we advise you
to contact the courier company or the parcel broker you booked the service
with.

11.  All shipments booked through INSTACourier have tracking numbers, allowing
you to trace your parcel online. Enter the order/tracking number into the tool
on our website or follow the instructions sent via email. You will be
redirected to a tracking tool, where you will be able to monitor the progress
of your package at all times. If you experience any problems when tracking
your shipment, do not hesitate to get in touch.

13. Visit Us to Know More
instacouriers.com